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Get more information on the Veterans Benefits Banking Program
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VA Home Loans

Contact VA Loan Guaranty Service (LGY)

Contact LGY – Eligibility and Loan Production

If you are a Veteran or lender with eligibility or loan origination questions or have specific questions about Certificates of Eligibility, funding fees, underwriting, assumptions, origination policy, issuing a guaranty, or appeals (eligibility or assumption), please contact LGY through the ServiceNow Portal.

Contact LGY – Construction and Valuation

For questions about VA appraisals, property access, reconsiderations of value, builder IDs, waivers and partial releases, appraiser applications, or valuation policy please contact LGY through the ServiceNow Portal.

Contact LGY – Specially Adapted Housing

VA provides housing grants for Veterans and service members with certain service-connected disabilities so they can buy or change a home to meet their needs and live more independently. If you have questions about disability housing grants or need assistance with your application please visit Disability Housing Grants For Veterans | Veterans Affairs ( or contact LGY through the ServiceNow Portal.

Contact LGY – Native American Direct Loans

The Native American Direct Loan (NADL) program offers VA-direct loans to help Native American Veterans buy, build, or improve a home on Federal trust land. For questions pertaining to NADL, please contact an NADL coordinator by email at or by phone at (888) 349-7541 (TTY:711).

Contact LGY – Loan Administration

If you are having trouble making your VA home loan mortgage payments, have questions about loss mitigation, or for general loan servicing questions please contact LGY by phone at (877) 827-3702, option 4, or contact LGY through the ServiceNow Portal.

Contact LGY by Phone.

Get answers to your questions about the VA-guaranteed home loan program by contacting a VA home loan representative at (877) 827-3702. The VA home loan toll-free number operates Monday – Friday, from 8:00 am – 6:00 pm EST.