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Get more information on the Veterans Benefits Banking Program
Get more information on the VA Anti-Harassment and Anti-Sexual Assault Policy

VA Home Loans

Contact VA Loan Guaranty Service (LGY)

Contact LGY – Eligibility and Loan Production

If you are Veteran or lender with eligibility or loan origination questions or have specific questions about Certificates of Eligibility, funding fees, underwriting, origination policy, or issuing a guaranty, please contact LGY through the ServiceNow Portal.

Contact LGY – Construction and Valuation

For questions about VA appraisals, property access, reconsiderations of value, builder IDs, waivers and partial releases, appraiser applications, or valuation policy please contact your appropriate LGY field office, Construction and Valuation - E-mail Contacts - VA Home Loans.

Contact LGY – Loan Administration

If you are having trouble making your payments, have questions about loss mitigation, or for general loan servicing questions please contact LGY through the ServiceNow Portal.

Contact LGY – Specially Adapted Housing

If you have questions disability housing grants or need assistance with your application please visit Disability Housing Grants For Veterans | Veterans Affairs ( email a Specially Adapted Housing agent at

Contact LGY – Native American Direct Loans

For questions pertaining to Native American Direct Loans (NADL), please contact an NADL coordinator by email at or by phone at (888) 349-7541 (TTY:711).

Contact LGY by Phone at 1-877-827-3702 (TTY:711).