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Claim Exam Information

We provide compensation and pension exams if we need more information to decide your claim.

During Step 3 of our claim process, we may ask you to have an exam. We may request this to help us determine if a claimed disability is related to your service or to determine the severity of your disability.

Our claim process includes seven steps: claim received, claim reviewed, evidence gathered, evidence reviewed, decision complete, notification letter sent, and process complete.

Not every claim requires an exam. It depends on what medical evidence is already in your file and what you included with your application. If we ask you to have an exam, we'll schedule your appointment at one of our facilities or with one of our contracted medical examiners.

Examinations with Medical Disability Examination Contractors

A contractor will contact you by email or phone to schedule your appointment. If they can't reach you in one of these ways, they'll schedule your appointment and mail you the details about it.

We use several contractors to provide claim exams:

  • Loyal Source Government Services, customer service number 833-832-7077.
  • OptumServe Health Services, customer service number 866-933-8387 (TTY: 711).
  • Leidos QTC Health Services, customer service number 800-682-9701.
  • Veterans Evaluation Services, customer service number 877-637-8387. If you're outside the continental U.S., customer service number +1-713-255-5656.

Note: The contractor list here isn't an official recommendation or endorsement. If we determine that you need an exam, we'll assign a contractor to you based on location and availability. You can't request a specific contractor.

Will I be contacted by email during my claims process?

During the claims process, we may contact you through an email notification system called govDelivery. We'll email you to tell you in advance about phone calls and text messages you'll get from our contractors about your disability exam.

This email informs you that one of our contractors will contact you to schedule an exam. To receive email notifications from us, please provide a valid email address on your claim form or call us at 1-800-827-1000.

If you think we shouldn't have contacted you, or you would like to confirm that you need to have a claim exam, please call us at 1-800-827-1000. You can also contact your nearest regional office.

If you have additional questions about what to expect during an exam, please visit our claim exam page.