If you have questions about your existing VA loan, or are a veteran having difficulties paying a non-VA loan, please contact your local Regional Loan Center at:

Phone: 877-827-3702
VA Regional Loan Centers

VALERI Servicer Newsletters  

Servicer Reporting Requirements

• VALERI Reporting Intro
• VALERI Reporting Requirements - Posted 10/16/2008
• Servicing Systems Interface - Posted 12/15/2008

Document Library for Servicers Live in VALERI

• Document Manager and Post-Audit Redesigns - Posted 7/8/2010
• Regulations for VA Loans - Posted 6/24/2010
• Interim Final Rule on Revised Loan Modification Procedures - Posted 3/22/2011
• Final Rule on Revised Loan Modification Procedures - Updated 12/20/2011
• Freddie Mac Primary Mortgage Market Survey Rate - Updated Every Thursday 
• VA Servicer Guide - Posted 7/31/2009
• VALERI SWP Users Quick Reference Guide - Updated 6/4/2009
• Scheduling Reports Quick Reference Guide - Updated 6/4/2009
• Event Administration Guide (Event Administrators Only) - Posted 1/27/2009
• Bulk Upload Template Guide - Updated 11/24/2009
• SWP Bulk Upload Template - Updated 8/6/2011
• Claims Bulk Upload Guide - Updated 11/24/2009
• Claims Bulk Upload Template - Updated 8/6/2011
• Allowable Attorney Fees - Posted 3/18/2008
• State Foreclosure Process and Statutory Bid Information - Posted 6/2/2008
• Redemption Instructions - Posted 7/6/2011
• VALERI Fee Cost Schedule - Updated 8/5/2011
• VA 4600 Repurchase and Mobile Home Loan Information - Posted 2/19/2008
• Title Documentation and Insurance Submission, Timeframe, and Documentation Requirements - Updated 9/1/2011
• Valid OJOO Codes - Posted 12/18/2008
• Claim Data Elements and Business Rules - Posted 12/30/2008
• Non-Claim Event Rules and Descriptions - Posted 12/30/2008
• Transfer of Custody Rejection Guide - Updated 11/24/2009
• Original Federal Register Announcement of VALERI Regulations from 2008 - Updated 2/1/2008

Circulars

• Circular 26-11-22 - Final Loan Modification Regulation Revision -December 23, 2011
• Circular 26-11-6 - Additional Relief Following Tornado Outbreaks -May 4, 2011
• Circular 26-11-5 - New Loan Modification Regulation -February 24, 2011
• Circular 26-11-4 - Loan Guaranty Regulatory Update -February 22, 2011
• Circular 26-11-3 - Servicemembers Civil Relief Act -January 26, 2011
• Cirular 26-11-1 -Relocation Assistance For VA Borrowers -January 6, 2010
• Circular 26-10-8 - Relief for Veteran Homeowners Affected by the Gulf Oil Crisis -June 23, 2010
• Circular 26-10-7 - Forbearance For Homeowners With Problem Drywall -June 1, 2010
• Circular 26-10-6 - Revised VA Making Home Affordable Program -May 24, 2010
• Circular 26-10-4 Change 1 - Title Documentation in Florida - July 29, 2010
• Circular 26-10-4 - Title Documentation in Florida -March 24, 2010
• Circular 26-09-17 - Change 1 - Interim Process for Pre-Approval of Loan Modifications on Current Loans - January 11, 2010
• Circular 26-09-17 - Interim Process for Pre-approval of Loan Modifications on Current Loans - October 1, 2009
• Circular 26-09-15 - Processing Requests for Execution of Quitclaim Deeds - September 8, 2009
• Circular 26-09-13 Change 1 - Centralization of LAPP and SAPP Programs- August 28, 2009
• Circular 26-09-13 - Centralization of LAPP and SAPP Programs- August 24, 2009
• Circular 26-09-12 - Property Preservation Requirements and Fees - August 13, 2009
• Circular 26-09-11 - Market Conditions Addendum to VA Appraisal - Preparation Fee - July 7, 2009
• Circular 26-09-7 - Reporting Paid-In-Full Loans - May 1, 2009
• Circular 26-09-5 - VA Appraisal Requirements on Foreclosed Properties -March 31, 2009
• Circular 26-09-4 - Market Conditions Addendum to VA Appraisal - March 27, 2009
• Circular 26-08-13 - Access to Vacant Properties for Liquidation Appraisals - August 7, 2008
• Circular 26-08-8 - Loan Modifications Under VALERI - June 10, 2008
• Circular 26-08-7 Change 1 - Allowable Attorney Fees and Outsourcing - June 18, 2008
• Circular 26-08-7 - Allowable Attorney Fees and Outsourcing - May 1, 2008 
• Circular 26-08-3 - Processing Transfers of Ownership Under VALERI - February 7, 2008
• Circular 26-08-1 - Allowable Attorney Fees, Claim Time Limits, and New Liquidation Appraisal Review Authority - February 5, 2008

Servicers Joining VALERI

• Servicer Implementation Guide - Updated 11/24/2009
• Servicer Questionnaire (Complete ASAP) - Updated 5/24/2011
• Template for VALERI User List - Posted 6/27/2008
• Template for VALERI Business Area POC - Posted 6/30/2008
• Instructions for Servicers Who Only Use SWP to Report Events - Updated 11/24/2009
• Data Quality File Example - Posted 9/22/2008
• Secure FTP Request Form - Updated 12/2/2011
• VALERI Beta Test Plan - Posted 6/27/2008
• SWP Users Initialization File - Posted 9/25/2008
• Application for a Servicer ID - Updated 6/17/2010

Contact Information

• ALAC Remittance Address for Bills of Collection - Posted 2/19/2008
• Bill of Collection Notice - Posted 6/26/2008
• VA Regional Loan Centers Contact Information - Updated 9/29/2011 

Frequently Asked Questions

• VALERI Frequently Asked Questions (FAQs) - Updated 11/24/2009