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Get more information on the Veterans Benefits Banking Program
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Education and Training

February Education Office Hours FY 2024 Presentation

SCO Training Logo                          National Training Team logo

February Office Hours Agenda

Enrollment Manager and Reminders:Updated Enrollment Manager V2 Courses

  • Dual Degree Guidance
  • Enrollment Manager Reminders
  • Student Search and Identification Micro-learning Video
  • February 3rd Release Updates

State of Education Service Series: Mr. Joseph Garcia’s Video Address
Payment System Update and Outreach

School Certifying Officials (SCOs) can view this entire Office Hours presentation at the following YouTube link: February Office Hours

Note: This Event is Approved Training for the Fiscal Year 2024 Training Cycle for Existing School Certifying Officials.

Education File Upload Portal

As a reminder, the Education File Upload Portal went live in Fall 2022. The purpose of the portal is to eliminate email correspondence and allow for secure transmission of documents to the Department of Veterans Affairs (VA). ​

To ensure documents are routed appropriately, select the correct radio button for the document(s) you wish to upload.  Incorrect selections may delay the processing of the document or deem it invalid.  

Note: SCOs can find the acceptable documents, which can be uploaded into the Education File Upload Portal within the link.

School Certifying Officials Annual Training Requirements - For questions about the SCO Annual Training requirements, please review the following resource: SCO Training - Education and Training (va.gov)

Resources and Information - Visit the Resources for Schools page for more details. The following materials can be referenced for more information:

ID.Me and Login.gov Resources:

Certifying Official Resource Guide - Certifying Officials, please contact the designated party if you are having issues on the following topics: 

Contacting the Education Liaison Representative (ELR):

Contact your Education Liaison Representative (ELR):

  • Updating Certifying Officials; VA Form 22-8794 (Designation of Certifying Official(s)).
  • 85/15 reporting matters
  • Clarification on WEAMS (Web Enabled Approval Management System), which is also known as the VA Form 22-1998 reports.

Contact the School Certifying Official (SCO) Hotline:

  • Enrollment Manager technical guidance
  • Explanation of school overpayments or other payment issues
  • Individual student benefit information and hardship cases 

Contacting the State Approving Agency (SAA):

Contact your State Approving Agency (SAA):

  • Updated catalogs and programs. New/suspended/cancelled programs.
  • School address updates – including branch/extension​
  • Changes in accreditation status, ownership or change of address

Contact Ask VA (AVA):

  • Technical assistance with reporting enrollments
  • Explanation of school overpayments or other payment issues
  • Request list of all overpayments by facility code or troubleshoot debt repayment issues
  • Individual student benefit information and hardship cases

Contact Veterans Readiness and Employment (VR&E):

  • Chapter 31 Questions and Concerns
  • Chapter 31 e-Authorization and Invoicing

Certifying Official Resource Links:

Certifying Official Annual Training Support Resources

National Training Mailbox:  edutraining.vbaco@va.gov

  • Certifying Official training portal access and use
  • Certifying Official approved training credit and progress tracking
  • Adobe Connect registration and access

Office Hours Question and Answer: VBA Education Office Hours - Q&A Webpage​

  • Review previous Office Hours' questions and answers
  • Respond to questions posed during monthly Office Hours sessions
  • Link to Annual Training requirements and step-by-step directions self -certifying training

SCO Portal Technical Support:  support@VBATraining.org

  • Certifying Official training portal technical assistance
  • Report Training Portal issues and outages

All webinars and training sessions are announced via the GovDelivery; SCOs be sure to register and update your information as needed please use the following link: GovDelivery  

Additional Resources - Stay up to date on the Veterans Benefits Administrations (VBA) social platforms:

Facebook: @GIBillEducation

Twitter: @VAVetBenefits

Instagram: @VABenefits

March Office Hours: March 20th and 21st

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