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Get more information on the Veterans Benefits Banking Program
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Education and Training

Education Service Webinars and Training

The Webinars provide information on the GI Bill, related legislation, and processes. These presentations are provided to a closed audience that includes School Certifying Officials, Education Liaison Representatives, State Approving Agency employees, VetSuccess on Campus Counselors, and Veterans and dependents. 

Disclaimer: The information in these presentations should be considered talking points for discussion and information sharing only. This information is not comprehensive and should not be used as a definitive source of information. Information on these presentations was current and correct on the date given.

Important Notes

  • Certifying Officials can view the playlist of monthly Office Hours presentations and other training material on the following link: National Training Team-Schools (NTT-S) Webinars and Training Playlist
  • This session qualifies for Fiscal Year 2024 School Certifying Officials (SCO) Annual Training Credit
  • Each Office Hour Session presents the same material. To save room for others, please only register for one Session.

Current Webinars

During Office Hours, we are committed to providing you with regular updates through briefings, direct email campaigns and social media, along with equipping you with the necessary training/information to properly administer VA education benefits, as well as other important Education information. 

Education Service is hosting webinars which will cover:

     ● State of Education Service (EDU) Customer Service Video
     ● Respources Based on Enrollment Manager (EM) Feedback
     ● Enrollment Manager Reminder: Multiple Enrollments
     ● Enrollment Verification
     ● GI Bill® Spring Roadshow Visit
     ● Upcoming Release (R6) Enrollment Manager Impacts
     ● Reporting Graduation/End of Course of Term
     ● Non-Punitive/Punitive Grades     

Join the Webinar via Adobe Connect:

Use the link below to register. Upon doing so, you will receive a Confirmation Email with a calendar hold and special Adobe Connect link to join your session. 

Save the date Certifying Officials for the latest Office Hours!  April 17 - 18, 2024

The dates and times are:

Tuesday, April 16  11:00am – 12:00pm (EDT) Education Service Staff 
Tuesday, April 16  1:00pm – 2:00pm (EDT) State Approving Agency 

Wednesday, April 17  11:00am – 12:00pm (EDT) Certifying Officials  

Wednesday, April 17  1:00pm – 2:00pm (EDT) Certifying Officials 
Registration 

Thursday, April 18  11:00am – 12:00pm (EDT) Certifying Officials  
Thursday, April 18  1:00pm – 2:00pm (EDT) Certifying Officials 
Registration 

Enrollment Manager (EM) Frequently Asked Questions (FAQs): Please save/bookmark the Enrollment Manager FAQ Page. This is the primary location where all EM inquiries are responded to. Use “Control F” to find your answers. 

Enrollment Manager Login: SCOs must select SSOe (Single Sign On External), which is the blue tab bar to log into EM. Please “manually” save/bookmark this Sign In Page to your favorites. Education Service Staff may use SSOi (Single Sign On Internal), which is the green tab bar with their PIV (Personal Identity Verification) Card. 

Resources for Schools: Visit the following page for additional resources such as upcoming events, required training, Quick Start Guides, and the Enrollment Manager User Guide.

Emails from Education Service: It is imperative all SCOs be registered in GovDelivery to receive all our communication and announcements. The National Training Team - Schools does not maintain a Distribution List of SCOs.

Attention: ID.me and Login.gov are not Veterans Affairs (VA) systems. Education Service does not provide support for these platforms. Use the ID.me Help Center and Login.gov Support to contact these organizations.

We are committed to providing you with regular updates through briefings, direct email campaigns and social media, along with equipping you with the necessary training/information to properly administer VA education benefits. Again, please ensure you are subscribed in GovDelivery to receive all communications. Here is the FY’24 NTT-Schools Training Calendar

Adobe Connect: If you do not receive the "Confirmation email" within one day after registering, please check with your facility’s Office of Information Technology (OIT) to determine if “Do Not Reply” emails from Adobe are being blocked by the firewall or anti-virus protection. Once the restriction is lifted, you will immediately receive these auto-generated Confirmation Emails from Adobe. Additional instructions on using Adobe Connect please see the Adobe Connect User Guide. Should you require Technical Support please see the Adobe Connect Learn & Support page.

For specific information about GI Bill benefits, please visit the GI Bill Website. For timely updates about the law, visit the Isakson and Roe Veterans Health Care and Benefits Improvement Act of 2020 webpage.

The National Training Team – Schools can be contacted for any additional questions or information. Your role is extremely important to us, so please don’t hesitate to reach out for assistance!

Previous Webinars

April 2024

Study Abroad Refresher Webinar

April 17-18, 2024

VBA Education April Office Hours 
     ● State of Education Service Customer Service Video
     ● Resources Based on Enrollment Manager (EM) Feedback
     ● GI Bill® Spring Roadshow Visit
     ● EM Reminder: Multiple Enrollments
     ● Enrollment Verification
     ● Single Payment Addres Requirement
     ● Upcoming Release (R6) EM Impacts
     ● Reporting Graduation/End of Course or Term
     ● Reporting Fees

Note-Regarding R6 Delay: In our previous communication you were notified that the Department of Veterans Affairs payment system would undergo modernization upgrades to facilitate the integration of Post-9/11 GI Bill® (Chapter 33) payments processing from the Benefits Delivery Network (BDN) to the Enterprise Management of Payments, Workload, and Reporting (eMPWR) system.

This modernization deployment has been briefly delayed so that additional testing can take place to ensure a smooth system transition.
This means that during the period of April 26, through May 5, 2024, you will not encounter delays with the Post-911 GI Bill benefit status field updating or with automated processing.

You can continue to conduct  daily work as usual in Enrollment Manager.
VA will provide notification of the updated dates that the systems will undergo modernization upgrades once addtional testing has been completed.

April 3-4, 2024

Updates to the 85/15 Rule and Renewing the 35 Percent Exemption

April 2, 2024

Fireside Chat with Education Service Director, Mr. Joseph Garcia
     ● Updates on expiring 35% Waiver Exemptions
     ● Notification on School Certicying Official Handbook Updates
     ● New School Certifying Official training opportunities
     ● Updates on the Digital GI Bill® and other Education Service moderniation efforts
     ● And more!
   
March 20-21, 2024

VBA Education March Office Hours 
     ● Yellow Ribbon Program Overview
     ● Dual Degree Versus Double Major Guidance
     ● Guidance on Certificates of Eligibility (COE)
   
February 21-22, 2024

VBA Education February Office Hours 
Enrollment Manager (EM) Updates and Reminders:
     ● Updated EM V2 Courses
     ● Dual Degree Guidance
     ● Student Search and Identification Micro-Learning Video
     ● February 3, 2024 Release Updates
State of Education Service Series: Director Joseph Garcia's Video Address
Payment System Update and Outreach

January 24, 2024

Non-College Degree (NCD) Webinar on Changes in Enrollment

January 17-18, 2024

VBA Education January Office Hours 
     ● Veteran Readiness and Employment (VR&E Handbook Updates
     ● Debt Management Center (DMC) Updates
     ● School Certifying Official (SCO) Handbook Updates
     ● Reminder of New Uniform Applications
     ● Study Abroad

December 12-13, 2023

OJT/Apprenticeship Transition from Paper Submissions to Enrollment Manager
     ● Purpose and Overview of EM
     ● Accessing EM
     ● EM Statuses and Terminology
     ● Managing Access for Assistants and Read Only Certifying Officials
     ● Creating, Finding, and Adding Students in EM
     ● Submitting, Amending, and Terminating Enrollment Certifications
     ● Enrollment Manager Resources

December 6, 2023

Non-College Degree (NCD) Webinar on Reporting 85/15 for Schools Organized on a Non-standard Basis

November 15-16, 2023

VBA Education November Office Hours
Enrollment Manager (EM) Updates and Frequently Asked Questions (FAQs):

     ● Previous and Upcoming December Release
     ● Custom Remarks Guidance
     ● Amending Enrollments
     ● FAQs
     ● Standards of Progress: Probation, Suspension, and Graduation

November 8, 2023

Non-College Degree (NCD) Webinar on Program Length

October 25-26, 2023 

VBA Education October Office Hours
Enrollment Manager Updates and Guidance:

     ● October 7th Release and Upcoming Release Dates
     ● Custom Remarks Guidance
 
   ● Enrollment Manager Frequently Asked Questions (FAQs)

     ● Update: Removing Personal Emails from VA Form 22-1999 (VA Enrollment Certification) Print Out
     ● Second 1010 Guidance
     ● New School Certifying Officials Training Updates
● Reminder: New Uniform Applications for Approval of Courses

September 27, 2023

Non-College Degree (NCD) Webinar on Tuition and Fees & Entitlement Charge

September 20-21, 2023

VBA Education September Office Hours
Enrollment Manager (EM) Frequently Asked Questions (FAQS) and Updates:

 ● Reporting Graduation or Completion Students
 ● Pre-set Enrollments 
 ● Review how long to wait to certify amendments for Chapter 33
 ● Process to remove Personal Emails from the VA Form 22-1999 Printout
 ● Process to update incorrect contact and/or biographical information
 ● How to Change a Student's Program

Graduate Training for Non-Standard Terms-Review - Review of Guidance and Updated Charts

August 30, 2023

Non-College Degree (NCD) Webinar on Prior Credit

August 23-24, 2023

VBA Education August Office Hours

 ● Enrollment Manager Updates
 ● Edith Nourse Rogers Science Technology Engineering Math (STEM) Scholarship 
 ● Certification of Tuition and Fees Upfront and 1010 Second Certification
 ● Veterans Affairs (VA) Last Payer
 ● Validating Adobe Signatures

July 26-July 27, 2023

VBA Education July Office Hours
 ● Enrollment Manager Guidance

 ● Certifying Guest Students in Enrollment Manager
 ● Yellow Ribbon Overview
 ● School Certifying Officials Training Resources and Requirements Video

June 27-28, 2023

School Certifying Officials (SCOs) Paper-Based Training
 ● Enrollment Manager Terminology

 ● Accessing Enrollment Manager
 ● Enrollment Manager Functionality Demonstrations
 ● Enrollment Manager Communications
 ● Enrollment Manager Resources

Program specific demonstration -  Videos:
Flight
IHL/NCD
OJT/APP

Program specific demonstration - Powerpoints:
Flight

IHL/NCD
OJT/APP

June 21-22, 2023

VBA Education June Office Hours
 ● Veterans Readiness and Employment (VR&E) and Tungsten Overview

 ● Education File Upload for School Certifying Officials - Two Demonstration Videos
 ● Common Frequently Asked Questions (FAQs) about VR&E and Enrollment Manager
 ● Enrollment Manager Updates: Planned Future Updates
 ● School Certifying Officials Training Resources and Training Requirements (FAQs)

May 17-18, 2023

VBA Education May Office Hours
 ● Paper-Based Enrollment Phase-Out June 6th Reminder

 ● Enrollment Manager Updates
 ● Facility Code Guidance
 ● Updated Program and Benefit Guidance
 ● Section 1010 Second Certification (Verification)
 ● Enrollment Manager Frequently Asked Questions (FAQs)
 ● Enrollment Manager Resources

April 19-20, 2023

VBA Education April Office Hours
 ●
Paper-Based Enrollments No Longer Accepted After June 6th, 2023
 ●
How to Log into the Enrollment Manager Platform Portal with Login.gov

 ●Reviewing Fields in the Student Profile
 ●
Changing Benefits and/or Programs

 ●How to Submit a Second Section 1010, Enrollment Certification
 ●
Updated Guidance: Draft Enrollments
 ●Updated Guidance: Submitting Multiple Actions for Chapter 33
 ●
Enrollment Manager Recent Enhancements

March 22-23, 2023

VBA Education March Office Hours
 ● Debt Management Center (DMC)

 ● Enrollment Manager Scenarios
 ● Enrollment Manager Frequently Asked Questions (FAQs)
 ● Enrollment Manager Resources
  ●SCO Annual Training Requirements

February 28-March 03, 2023

VBA Education February Office Hours: The Enrollment Manager Experience
 ● How to log into The Education Platform Portal
 ● Demonstrations of Updated User Interface and Scenarios
 ● Enrollment Manager Resources
 ● Common Enrollment Manager Frequently Asked Questions/Terminology Changes

January 18-19, 2023

VBA Education January Office Hours
 ● Digital GI Bill® Updates: Enrollment Manager
 ● Federal Register Notice on Educational Assistance Funds
 ● Standard Versus Non-Standard Remarks Refresher
 ● School Annual Training Requirements
 ● Debt Management Center (DMC) Submission Tips

December 06-08, 2022

VBA Education December Office Hours
 ● DGIB Updates: Enrollment Manager
 ● VRRAP Updates
 ● VA Forms 22-1995 (Request for Change of Program or Place of Training and 22-5495 (Dependents' Request for Change of Program or Place of Training)
 ● SCO Annual Training Requirements
 ● Debt Management Center (DMC) Submission Tips

November 16-17, 2022

VBA Education November Office Hours
 ● DGIB Updates
 ● VRRAP Reminder
 ● SCO Annual Training Requirements

October 25-27, 2022

VBA Education October Office Hours
 ● DGIB Updates
 ● VRRAP Updates
 ● Note About Dual Certification Schools
 ● SCO Annual Training Requirements

September 21-22, 2022

VBA Education September Office Hours
 ● DGIB Updates
 ● Section 1013 and Risk Based Surveys
 ● Section 1015 Clarification on Waivers
 ● VRRAP Updates
 ● SCO Annual Training Requirements

August 24-25, 2022

VBA Education August Office Hours
 ● Retroactive Inductions
 ● Enhanced VA Form 22-1990
 ● DGIB Updates
 ● Section 1009
 ● VRRAP Updates
 ● Clarification of Chapter 35 Applicability to 38 U.S.C. §3679(e)
 ● SCO Annual Training Requirements

July 20-21, 2022

VBA Education July Office Hours
 ● Rounding Out policy
 ● Tuition and Fairness for Survivor's Act of 2021
 ● Section 3 REMOTE Act update
 ● Section 1009 Isakson and Roe: Housing Allowance for individuals who attend school while on active duty
 ● SCO Annual Training Requirements

June 22-23, 2022

PL 117-174 modified the 85/15 Rule effective August 26, 2022. Refer to updated content for current guidance.

VBA Education June Office Hours
June Office Hours Recording
 ● Rollback of COVID Provisions
 ● Processing of Post 9/11 GI Bill Vacation Days
 ● Section 1018 and REMOTE Act
 ● Yellow Ribbon Extension to Active Duty Servicemembers Effective: August 1, 2022

May 25-26, 2022

VBA Education May Office Hours
 ● Rollback of COVID Provisions
 ● REMOTE Act Impact on Dual Verifications for Flat Rate T&F Schools
 ● SCO Resources & VA-ONCE Compatibility with Edge Browser
 ● DGIB Updates

April 27-28, 2022

PL 117-174 modified the 85/15 Rule effective August 26, 2022. Refer to updated content for current guidance.

VBA Education April Office Hours
VBA Education April Office Hours Recording
VA ONCE Edge User Guide
 ● DGIB Updates
 ● Rounding Out Policy
            NOTE: The Rounding Out Policy is currently under review.  We are waiting on further guidance.
 ● Rollback of COVID Provisions
 ● 85/15: Non-Supported vs. Supported Students
 ● SCO Resources

March 30-31, 2022

VBA Education March Office Hours
VBA Education March Office Hours Recording
 ● GI Bill Summit
 ● 
Introduction to Enrollment Manager
 ● VRRAP – Graduation Reporting Requirements
 ● Processing of Post-9/11 GI Bill® School Vacation Days
 ● SCO Annual Training Requirements and Resources

February 2-3, 2022

PL 117-174 modified the 85/15 Rule effective August 26, 2022. Refer to updated content for current guidance.

VBA Education Feburary Office Hours
  ● 85/15 Refresher Training
  ● 
VRRAP

January 19-20, 2022

VBA Education January Office Hours
  ● COVID Provisions *Additional Provisions of Remote Act 
  ● 1010 Update
  ● SCO Annual Training Requirements

Resources
  December Office Hours FAQ
  AVA FAQ

December 15-16, 2021

VBA Education December Office Hours

  • Ask VA (AVA) Demo
      ● Isakson & Roe Section 1102 &1103: COVID-19 Provisions
      ● Isakson & Roe Section 1010 Updates: Monthly Enrollment Verification
      ● VA - ONCE and Two Certification Requirement
      ● SCO Annual Training Requirements

November 17-18, 2021

VBA Education November Office Hours

  • Ask VA (AVA) Demo
      ● Monthly Enrollment Verification - Institutions of Higher Learning
      ● Two Certification Requirement - Clarification of "Without Penaly"
      ● VA - ONCE and Two Certification Requirement
      ● Rollback of COVID Provisions
      ● SCO Annual Training Requirements

October 20-21, 2021

VBA Education October Office Hours

  • Veteran Readiness & Employment (VR&E)
    ● Rollback of COVID Provisions
      ● Ask VA Demo
      ● Standard vs. Non-Standard Remarks
      ● SCO Annual Training Requirements
      
    September 22-23, 2021

    PL 117-174 modified the 85/15 Rule effective August 26, 2022. Refer to updated content for current guidance.

VBA Education September Office Hours

  • 85/15 Rule & 35% Exemption Reset
           ● 85/15 FAQs - Updated 2/8/22
      ● Debt Management Center (DMC) – School Debts
      ● Veteran Rapid Retraining Assistance Program (VRRAP) Reminders
      ● SCO Training Requirements
      ● Ask VA (AVA)

August 18-19, 2021

VBA Education August Office Hours

  • Grad Training for Non-Standard Terms Update
               ● Grad Reporting Procedural Advisory
               ● Glossary of Terms for Reporting Graduate Training
      ● Tuition Assistance (TA) and 1606 Messaging
      ● Veteran Rapid Retraining Assistance Program (VRRAP) - FAQs
      ● Isakson & Roe Updates: 
               ● Sec 1010 - Verification of enrollment to receive Post-9/11 Educational Assistance benefits
                     ● Two Certifcation Common Scenarios (SCOs)
               ● Sec 1102 - Continuation of Department of Veterans Affairs educational assistance benefits during COVID-19 emergency
               ● Sec 1103 - Effects of closure of educational institution and modification of courses by reason of COVID-19 emergency
               ● Sec 1018 - Requirements for educational institutions participating in the educational assistance programs of the Department of Veterans Affairs
                           ● You can request a waiver by submitting an email to SECTION1018.VBACO@va.gov.
       ● GI Bill Status Updates
       ● SCO Annual Training Requirements - 15 Day Notice

July 19-20, 2021 and July 23, 2021

VBA Education July Office Hours

  • Veteran Rapid Retraining Assistance Program (VRRAP)
      ● Grad Training for Non-Standard Terms Update
      ● Isakson & Roe Updates
               ● Sec 1010 - Verification of enrollment to receive Post-9/11 Educational Assistance benefits
               ● Sec 1015 - Additional requirement for approval of educational institutions for purposes of the educational assistance programs of the Department of Veterans Affairs
                        ● You can request a waiver by submitting an email to VBACOSECTION1015WAVR@va.gov.
               ● Sec 1018 - Requirements for educational institutions participating in the educational assistance programs of the Department of Veterans Affairs
                        ● You can request a waiver by submitting an email to SECTION1018.VBACO@va.gov.
               ● Sec 1020 - Improvements to limitation on certain advertising, sales, and enrollment practices
       ● Digital GI Bill Status Updates
       ● SCO Annual Training Requirements - 60 Day Notice

June 16-17, 2021

VBA Education June Office Hours

  • PL 116-154.Section 5 - Treatment of Certain Preparatory Courses
      ● Veteran Rapid Retraining Assistance Program (VRRAP)
      ● Rounding Out
      ● Isakson & Roe Updates
      ● SCO Annual Training Requirements- 90 Day Notice

May 19-20, 2021

VBA Education May Office Hours

  • Summary of Isakson and Roe Provision Updates
      ● Prevalent Questions and Answers
      ● Digital GI Bill Overview
      ● Resources and Reminders

May 5, 2021

Isakson & Roe: Section 1106

Section 1106 - Apprenticeship & On-the-Job training requirements.

April 28-29, 2021

Isakson & Roe: Sections 1102, 1103, 1104, 1105 and 1018

March 4-5, 2021

Isakson & Roe: Public Law 116-315, Section 1019 Overpayments and Debts

  • Legislation Overview
      ● Debt Establishment
      ● Overpayments and Debt Collection
      ● Mitigating Circumstances
      ● FAQs and References
      ● Annual Training Credit