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Education and Training

Navigating Your GI Bill

We will be updating the FAQs below based on what you ask us the most.  Be sure to check back.

64,352 Pending Inventory - 
Avg. Processing Times

14 days: First Time Applications
12 days: Supplemental

When I Call

What is the Call Center number?
Call us at 888-GIBILL-1 (888-442-4551) between 7 a.m. - 6 p.m. Central Time, Monday-Friday. You can also communicate with us by Submitting A Question.

How long will I be waiting?
Average wait time is 46 minutes 41 seconds.
Maximum wait time is 1 Hour 6 minutes 1 second.

When I Am Facing A Hardship

What is the definition of financial hardship?
Examples of a financial hardship include, but are not limited to:

● you are in danger of losing your housing or
● you are in danger of having utilities turned off or
● you are in danger of receiving collection notices from creditors.

This hardship would be due to a delay in your GI Bill payments.

What is my first step?
Call our call center at 888-GIBILL-1 (888-442-4551) between 7 a.m. - 6 p.m. Central Time, Monday-Friday and tell an agent you are requesting your claim be put in the hardship que.

Does this start my claim over?

When I Have a Payment Question

What does payment in arrears mean?
You are paid the first week of the current month for the number of days of attendance of the previous month. For example: You are paid in September for the days you attended class in August.

Why don't I always get paid on the first of the month?
There is no guaranteed payment on the first day of the month. An average payment is in the first five business days.

Why is my payment late?
VA is presently experiencing a delay in education claims processing due to a higher than usual pending inventory.  If your school recently sent VA an enrollment certification (less than 30 days ago), please be patient, we understand the hardships this may cause; however, we are working as diligently as possible to reduce our inventory.

What can delay my claim?

  • Change in enrollment, i.e., dropping classes, adding classes
  • School certifying official delaying certification
  • First time enrollment
  • Changing schools
  • Changing program

How do I claim hardship?
See content above.

When I Should Talk to my School Certifying Official

When did your school submit your enrollment?
Check with your School Certifying Official and ask when they submitted your paperwork to us, that will give you a good starting point for a payment time line