Outreach and Transition Programs
Compensation
Education & Training
- Education & Training Home
For Students
Get Started
Education Programs
- Education Programs Home
- Post-9/11 GI Bill
- VET TEC
- Montgomery GI Bill
- VEAP
- Survivors & Dependent Assistance
- Accelerated Payments
- Co-Op Training
- Correspondence Training
- Entrepreneurship Training
- Flight Training
- Institutions of Higher Learning
- National Call to Service Program
- Licensing, Certification Tests, Prep Courses
- National Tests
- Non-College Degree Programs
- On-The-Job and Apprenticeship
- Tuition Assistance Top Up
- Tutorial Assistance
- Workstudy
- For School Administrators
About GI Bill
Contact Us
Veteran Readiness & Employment
Home Loans
- VA Home Loans
- Mortgage Assistance
- Foreclosure Avoidance
Purchase & Cash-Out Refinance Loan
- Interest Rate Reduction Refinance Loan
- Temporary Buydown
- Native American Direct Loan
Specially Adapted Housing (SAH)
Appraisers/SARs
Lenders
Real Estate Professionals
Servicers
- Training
- Technology Knowledge Center
Life Insurance
- Life Insurance Home
- Access My Policy Online
SGLI: Servicemembers' Group Life Insurance
VGLI: Veterans' Group Life Insurance
- FSGLI: Family Servicemembers Group Life Insurance
TSGLI: SGLI Traumatic Injury Protection Program
- S-DVI: Service-Disabled Veterans Life Insurance
- VALife: Veterans Affairs Life Insurance
- VMLI: Veterans' Mortgage Life Insurance
- Beneficiary Financial Counseling and Online Will
- Accelerated Benefits Option
Other VA Life Insurance
Pension
- Appeals Modernization
Services
Applying for Benefits
Locations
VBA Performance
- Media and Publications
- About VBA
20M Directives
TOC Directives Table of Contents
1.01.01 Directive and Handbook Management
1.02.01 20M Organization Management
1.02.02 Delegations of Authority
1.02.03 20S Management Accountability and Control Program
3.04.01 Systems Development Life Cycle Process
3.04.02 VBA Software Engineering Methodology
3.04.03 Requirements Management
3.04.04 Configuration Management
3.06.01 Software Distribution and Installation
4.01.01 Systems Operations Management
4.02.01 Sector Service Center Management
4.03.01 Systems Management and Network Support Services
4.03.02 Internet/Intranet Management
4.04.01 Information Technology Assets Management
4.05.01 Telecommunications Systems Management
5.00.01 VBA Information Security Program
5.05.02 Computer Virus Prevention, Detection and Recovery
6.01.02 20M Acquisition of Information Resources
8.02.01 Management of VBA Records
6300 Records And Information Management
- Board of Veterans Appeals
- Court of Appeals for Veteran Claims (CAVC)
- Federal Benefits Book
- Government Printing Office - Public Laws
- Library of Congress
- National Resource Directory
- Regulations.gov
- United States Code Law Revisions
- VA Forms
- VA General Counsel
- VA Publications
- New/Update Military ID Card
U.S. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420
Last updated June 21, 2025
















