The RPO sends a detailed letter explaining the changes in benefit eligibility. DMC sends the first notice of indebtedness (NOI) with the payment coupon approximately 2- 10 days later
DMC and VBA are currently investigating this.
The first DMC letter or 1st NOI is sent 2-10 days after debt is created by RPO. The 2nd NOI is sent 30 days after the 1st NOI (unless a dispute is received; which delays the next letter until after the dispute is resolved).
We are currently working with OIT to create a self-service portal for Veterans. At this time, we are unsure how schools will be impacted by this effort.
Items to include when submitting a dispute:
● Student’s first name, middle initial, last name
● Last 4 digits of student’s SSN or file #
● School name and facility code
● Debt amount disputing
● Detailed explanation of dispute
No, DMC does not deal with Chapter 31 benefits paid to schools. Please contact the RO for instructions on how to return those payments.
DMC debt letters are sent to the address on record in WEAMS. Please work with the SAA and ELR to ensure the correct address is listed in WEAMS.
Items to include when submitting a dispute:
● Student’s first name, middle initial, last name
● Last 4 digits of student’s SSN or file #
● School name and facility code
● Debt amount disputing
● Detailed explanation of dispute
Thank you for the feedback – we will take this idea into consideration.
No, the ACH return payment only allows the school to return the full payment.
We understand the challenge this can cause for schools and can work with schools individually if they contact us before referral via email. VA’s future financial management system is being upgraded to facilitate individual debt referrals to TOP rather than an aggregate amount.
DMC debt letters are sent to the address on record in WEAMS. Please work with the SAA and ELR to ensure the correct address is listed in WEAMS.
Due to student privacy, we are unable to provide student debt information to the schools.
In some cases, DMC can apply funds to student debts if the school requests and a debt balance exists. Otherwise, DMC is unable to assist.
The law is specific that TOE debts are owed by both the Veteran and the dependent. Current procedure is to create the debt under the dependent’s SSN, system limitations prevent DMC from collecting from both parties concurrently.
VA’s future financial management system is being upgraded to facilitate this type of collection.
Unable to answer without additional context.
A debt will remain on a school’s debt list until it has been paid in full. It can take 2-3 weeks between when the TOP offset occurs and when funds are transferred to DMC to apply.