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M29-1 Insurance Operations

Part 1 - Policy, Rules and Requirements
Part 2 - Accounts Procedures
Part 3 - Disability Insurance Claims Procedures
Part 4 - Medical Determination Procedures
Part 5 - Medical Underwriting Procedures
Part 6 - Insurance Death Claims Procedures
Part 7 - Insurance Quality Control Procedures
Part 8 - Records

Part 1. Policy, Rules and Requirements

Chapter 1 - Introduction - 3/29/19
Chapter 2 - Premiums(Insurance and TDIP)
Chapter 3 - Lapse, Revival and Reinstatement of Insurance - 3/29/19
Chapter 4 - Administrative Adjustments and Granting Additional Time for Payment of Premiums or Filing Applications - 4/04/19
Chapter 5 - Dividends - 4/04/19
Chapter 6 - Refunds - 4/09/19
Chapter 7 - Renewal of Term Insurance - 4/09/19
Chapter 8 - Loans - 4/11/19
Chapter 9 - Lien, Loan, Finance, Internal Revenue Service and Service Department Indebtedness
Chapter 10 - Surrender for Cash or Reduced Paid-Up Insurance - 4/11/19
Chapter 11 - Maturing Endowments - 5/20/19
Chapter 12 - Miscellaneous
Chapter 13 - General Information Pertaining to Underwriting Actions - 5/20/19
Chapter 14 - RH Insurance (38 U.S.C. 722(a)) 12/06/19
Chapter 15 - ARH Insurance (38 U.S.C. 1922 (b)) - 05/20/19
Chapter 16 - Total Disability Income Provision (NSLI & USGLI) - 5/16/19
Chapter 17 - REMOVED - 4/26/19
Chapter 18 - Conversion
Chapter 19 - Change of Plan - 5/19/19
Chapter 20 - REMOVED - 4/26/19
Chapter 21 - Exchange - RS to W 8/15/19
Chapter 22 - Correction of Date of Birth 8/15/19
Chapter 23 - Reduction and Division 8/15/19
Chapter 24 - Change or Correction of Name 8/15/19
Chapter 25 - Miscellaneous Underwriting Actions 8/15/19
Chapter 26 - Beneficiary and Optional Settlement
Chapter 27 - Issuance of Replacement Policies and Riders 8/16/19
Chapter 28 - Cancellation, Fraud or Forfeiture 8/16/19
Chapter 29 - REMOVED - 8/07/19
Chapter 30 - REMOVED - 8/07/19
Chapter 31 - Disability Benefits on National Service Life Insurance 9/06/19
Chapter 32 - Disability Benefits on United States Government Life Insurance 06/11/19
Chapter 33 - REMOVED - 5/23/19
Chapter 34 - Insurance Collections Policy 06/11/19
Chapter 35 - Third Party Request 06/11/19
Chapter 36 - Veterans' Motgage Life Insurance 06/11/19



Part 2. Accounts Procedures

Chapter 1 - Billing
Chapter 2 - Posting
Chapter 3 - Lapse
Chapter 4 - Reinstatements Nonmedical
Chapter 5 - Renewal
Chapter 6 - Dividends
Chapter 7 - Refunds
Chapter 8 - Loans
Chapter 9 - Cash Surrenders
Chapter 10 - Matured Endowments
Chapter 11 - Liens
Chapter 12 - Other Indebtedness
Chapter 13 - Returned Mail
Chapter 14 - Liability Master Records
Chapter 15 - Beneficiary and Option Designations
Chapter 16 - File Maintenance
Chapter 17 - Rejects
Chapter 18 - Transaction History Lists
Chapter 19 - Limited Payment Life Accounts
Chapter 20 - Excess of Ten Pending Transactions
Chapter 21 - 1986 Schedule for Reconciliation of Unassociated Remittances and Excess-of-Ten Pending Transaction
Chapter 22 - Transfer of Records
Chapter 23 - Incompetent and Guardianship Cases
Chapter 24 - NSLI
Chapter 25 - Miscellaneous Transaction Control Lists (Run 824)
Chapter 26 - Semiannual Run 910
Chapter 27 - Correspondence
Chapter 28 - Administrative Adjustments
Chapter 29 - Allotment Accounts
Chapter 30 - 1986 DFB Processing Schedule
Chapter 31 - Section 724 Waiver Accounts
Chapter 32 - Employer Payroll Accounts
Chapter 33 - Automatic Surrender
Chapter 34 - Veterans Mortgage Life Insurance
Chapter 35 - Change or Correction of Name
Chapter 36 - Conversions
Chapter 37 - Change of Plan (Nonmedical)
Chapter 38 - Policy Issue, Issuance of Replacement Policies and TDIP Riders
Chapter 39 - Replacement of Modified Life Reduced at Ages 65 & 70

Part 3. Disability Insurance Claims Procedures

Chapter 1 - History and Jurisdiction 8/22/19
Chapter 2 - Preliminary Development of Claims 8/28/19
Chapter 3 - Development of Original Claims 8/28/19
Chapter 4 - Original Decisions - NSLI 8/22/19
Chapter 5 - Review Decisions - NSLI 8/28/19
Chapter 6 - REMOVED - 8/22/19
Chapter 7 - Waiver Diaries 9/20/19
Chapter 8 - Death Case Decisions - NSLI & USGLI 8/22/19
Chapter 9 - Fraud 9/19/19
Chapter 10 - REMOVED - 8/22/19
Chapter 12 - REMOVED - 8/22/19
Chapter 13 - REMOVED - 8/22/19

Part 4. Medical Determination Procedures

Chapter 1 - Service Disabled Veterans' Insurance (RH) Title 38 U.S.C. 722(a)
Chapter 2 - Total Disability Income Provision
Chapter 3 - Replacement of Expired Permanent and Term Insurance (Title 38 U.S.C. 781(a) and (b))
Chapter 4 - Medical Reinstatements
Chapter 5 - Change of Plan (Medical)
Chapter 6 - Cancellation, Fraud or Forfeiture
Chapter 7 - Procedures if a Veteran/Claimant Disagrees with a Benefit Decision 10/15/19
Chapter 8 - Miscellaneous

Part 5. Medical Underwriting Procedures

Appendices
Appendix I Reference Table 6/11/19
Appendix II Normal Values of Laboratory Tests 6/11/19
Appendix III Eqvivalents - Albumin 6/11/19
Appendix IV Abbreviations and Symbols 6/11/19
Appendix V Glossary 6/11/19
Appendix VI Medical Terms - Word Construction 6/11/19
Chapter 1
Chapter 1 General Information 01/07/20
Chapter 2
Intro Medical Underwriting Procedures
Index Index of Medical Underwriting Procedures
A-Y Medical Underwriting Manual

Part 6. Insurance Death Claims Procedures

Appendix A - Age of Majority 03/13/20
Chapter 1 - General 03/13/20
Chapter 2 - VA Form 29-368d, Report of Status for Settlement of Death Claims 03/13/20
Chapter 3 - Release of Letters and Related Forms to the Beneficiary 03/19/20
Chapter 4 - Processing Notices of Death other than Routine 03/19/20
Chapter 5 - Preparation of Award Document for Death Insurance Awards 03/19/20
Chapter 6 - Processing Uncollectible and Returned Checks 03/19/20
Chapter 7 - Taxation in Relation to Life Insurance Benefits 03/19/20
Chapter 8 - REMOVED 03/19/20
Chapter 9 - Active XC-Accounts, Additional Insurance Pending 03/19/20
Chapter 10 - Processing Death Cases on Inactive Accounts 03/19/20
Chapter 11 - Inquiries on Death Cases 03/19/20
Chapter 12 - Pending Awards 03/19/20
Chapter 13 - REMOVED 03/19/20
Chapter 14 - Initiation of Claim for Insurance - Other than Routine Cases 03/19/20
Chapter 15 - Proof and Date of Death 03/19/20
Chapter 16 - Beneficiaries 03/19/20
Chapter 17 - Options 03/19/20
Chapter 18 - Assignments 3/20/20
Chapter 19 - Attorney's Fees 03/20/20
Chapter 20 - Determinations Relating to Homicide and Survivorship in Claims for Insurance 3/20/20
Chapter 21 - Contested Claims 03/20/20
Chapter 22 - REMOVED 03/20/20
Chapter 23 - Gratuitous Insurance (ARH) - Granted under Title 38, U.S.C. 1922 (b) 3/20/20
Chapter 24 - Incompetency Determinations for Insurance Beneficiaries 3/20/20
Chapter 25 - Invitation to Claims for Disability Insurance Benefits After Death of Insured 3/20/20

Part 7. Insurance Quality Control Procedures

Chapter 1 - General 12/19/19
Chapter 2 - Accuracy
Chapter 3 - Timeliness 03/20/20
Chapter 4 - Systematic Analyses

Appendix A - SQC Error and Discrepancy Sheet Listing

Transmittal

02/07/19
 

Part 8 - Records

Chapter 1 - Introduction
Chapter 2 - Protection of Insurance Records
Chapter 3 - Filing System for Insurance Folders
Chapter 4 - Requisition, Charged-out and No Record Folders
Chapter 5 - Retirement and Recall of Inactive Insurance Folders

Transmittal

02/07/19