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San Juan Regional Office


Local Events and Happenings

Visitor Engagement Reporting Application (VERA)

Visitors seeking assistance from the Public Contact Team are encouraged to schedule a virtual or in-person appointment on VERA. VERA is a self-service portal which allows visitors to schedule, reschedule, and cancel appointments. You will receive email confirmation of your appointment.

Veterans and beneficiaries can continue to interact with the VBA virtually for accessing benefits information online or when filing a disability claim online. You may also obtain more information online at or you may call 800-827-1000 toll-free for assistance.

San Juan Military Sexual Trauma Coordinators

Veterans can receive compensation for conditions that started or got worse in the line of duty. This includes injuries or disabilities related to MST. If you have questions, a MST outreach coordinator at your nearest regional office can explain more.

On June 6, 2022, the Military Sexual Trauma Operations Center was established as part of the San Juan VARO.

You can contact one of the VA San Juan Regional Office MST Coordinators:

Marilyn Velazquez - Female Primary

Judibeth Rivera - Female Alternate

Nicky Rosario - Male Primary

Fernando Medina - Male Alternate

You may schedule an appointment via: APPOINTMENTS.VBASAJ@VA.GOV or


The PACT Act is a new law that expands VA health care and benefits for Veterans exposed to burn pits, Agent Orange, and other toxic substances.

For more information, visit our PACT ACT web page.

Inside Veterans Benefits

2019 Novel Coronavirus (2019-nCoV), portrayed in an illustration created at the CDC. ALISSA ECKERT, MS; DAN HIGGINS, MAMOur Response to COVID-19

We appreciate your patience as we continue to work with you during this time of crisis.

Read VBA's response »


Enhanced COVID-19 (Coronavirus) screenings are now in place at all VA Healthcare System facilities. Please plan to arrive early at the facility in advance of your appointment to allow additional time for the screening process.

Veterans Hotline (VISN 8): 1-877-741-3400

Non-Veteran Hotline: Puerto Rico State Emergency Administration Coronavirus (Telemedicina PR Coronavirus) 787-999-6202

More Details » 


Veteran Rapid Retraining Assistance Program (VRRAP)

On March 11, 2021, the Department of Veterans Affairs (VA) launched VRRAP for Veterans who have lost their jobs due to the COVID-19 pandemic. 

Veterans participating in VRRAP can receive education and training for high-demand occupations, which is determined by the Commissioner of Labor Statistics. Veterans will receive up to 12 months of tuition and fees and a monthly housing allowance based on Post-9/11 GI Bill rates.

To learn more about VRRAP and how to apply for the program, Veterans can visit Veterans can also contact the Education Call Center at 888-442-4551 between 7 a.m. - 6 p.m. EST, Monday-Friday to speak with a VA education representative. 

Are you an Alaska Native Vietnam-era Veteran?

You may be entitled to a Native allotment selection, if you are an Alaska Native Vietnam Veteran who served between 1964 and 1971, AND have not received a Native allotment, OR are an heir to someone who meets the above criteria. For more information, visit the Bureau of Land Management web site.

External Link Disclaimer: This page contains links that will take you outside of the Department of Veterans Affairs website. VA does not endorse and is not responsible for the content of the linked websites.

Office Status

Office Information

San Juan Regional Office

50 Carr 165
Guaynabo, PR 00968–8024




Some regional offices have re-opened with limited hours and services. We may be screening visitors due to COVID-19. For your safety and convenience we continue to offer help online and by phone.

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View the VBA Claims Inventory