Virtual or in-person appointments can be scheduled at your convenience by calling (787) 772-7371 or (787) 772-7398; by emailing APPOINTMENTS.VBASAJ@va.gov; or by using the Visitor Engagement and Reporting Application (VERA).
VERA is a self-service portal available for visitors to schedule virtual or face-to-face appointments.
VBA will continue to process claims, face-to-face interviews to Veterans, by appointment only. VA's Official information bulletins, including regional office operations, are posted at www.va.gov.
You may contact us via email at APPOINTMENTS.VBASAJ@va.gov or by telephone at 1-800-827-1000 (select Option #2 twice for Spanish calls). You may also make your accpointments calling (787) 772-7371 or (787) 772-7398.
Learn more and view updates on the VBA News webpage.
The Puerto Rico-based and USVI VA facilities are listed below according to the benefits and services offered to Veterans, Servicemembers, their families and survivors.
VA Ponce Outpatient Clinic
Monday to Friday 7:30AM - 4:00PM
Ponce, Puerto Rico
VA Mayagüez Outpatient Clinic
Monday to Friday 7:30AM - 4:00PM (787) 641-7582 Ext. 248078
Mayagüez, Puerto Rico
VA Arecibo Community-Based Outpatient Clinic
First Thursday of the Month 7:30AM - 4:00PM
Arecibo, Puerto Rico
First Tuesday of the month 7:30AM - 4:00PM
Hatillo, Puerto Rico
VA Guayama Community-Based Outpatient Clinic
Second and third Friday of the month 7:30AM - 4:00PM
Guayama, Puerto Rico
Integrated Disability Evaluation System
Building #228 Office #15 Wednesday and Thursday 7:00AM - Noon
Fort Buchanan, Puerto Rico
US Virgin Islands (St Thomas and St Croix)
In-person VBA assistance one week per month. 8:00 AM to 4:30 PM
A monthly schedule is published at CBOCs for appointments.
Assistance by phone available on all business days.
Puerto Rico National Cemetery
50 Ave Cementerio Nacional
Bayamon, PR 00961–3887
(787) 798-8400 or via email at: email@example.com