Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

San Juan Regional Office

Other VA Facilities

Situation Update: Open by Appointment

VA Regional Office San Juan
Updated as of March 16, 2023***

Virtual or in-person appointments can be scheduled at your convenience by calling (787) 772-7371 or (787) 772-7398; by emailing
 APPOINTMENTS.VBASAJ@va.govor by using the Visitor Engagement and Reporting Application (VERA)

VERA is a self-service portal available for visitors to schedule virtual or face-to-face appointments. 

VBA will continue to process claims, face-to-face interviews to Veterans, by appointment only. VA's Official information bulletins, including regional office operations, are posted at

You may contact us via email at or by telephone at 1-800-827-1000 (select Option #2 twice for Spanish calls). You may also make your accpointments calling (787) 772-7371 or (787) 772-7398.

Veterans Readiness and Employment participants may contact their counselor via their direct-line telephone number for other options.

Learn more and view updates on the VBA News webpage

The Puerto Rico-based and USVI VA facilities are listed below according to the benefits and services offered to Veterans, Servicemembers, their families and survivors.

Benefits Delivery 

VA Ponce Outpatient Clinic
Monday to Friday 7:30AM - 4:00PM

Ponce, Puerto Rico

VA Mayagüez Outpatient Clinic
Monday to Friday 7:30AM - 4:00PM  (787) 641-7582 Ext. 248078

Mayagüez, Puerto Rico

VA Arecibo Community-Based Outpatient Clinic
First Thursday of the Month 7:30AM - 4:00PM 

Arecibo, Puerto Rico

Hatillo VetCenter
First Tuesday of the month 7:30AM - 4:00PM
Hatillo, Puerto Rico

VA Guayama Community-Based Outpatient Clinic
Second and third Friday of the month 7:30AM - 4:00PM
Guayama, Puerto Rico

Integrated Disability Evaluation System
Building #228 Office #15 Wednesday and Thursday 7:00AM - Noon

Fort Buchanan, Puerto Rico

US Virgin Islands (St Thomas and St Croix)
In-person VBA assistance one week per month.  8:00 AM to 4:30 PM
A monthly schedule is published at CBOCs for appointments.
Assistance by phone available on all business days.

VA Cemeteries

Puerto Rico National Cemetery
50 Ave Cementerio Nacional
Bayamon, PR 00961–3887
(787) 798-8400 or via email at: