SAN JUAN, PR — The Public Contact Team (Contacto) in Guaynabo will open for face-to-face interviews on a limited basis to Veterans, by appointment only, effective Monday, June 21, 2021. Hours of Operations will be Monday Thru Friday from 7:00AM to 4:00PM
At this time the San Juan VA Regional Office will provide in person interviews by appointment for all inquiries.
Veterans who need to schedule an appointment may do so by calling Public Contact ("Contacto") Monday thru Friday at (787) 772-7371 or (787) 772- 7398, within the aforementioned hours or contact us via email at APPOINTMENTS.VBASAJ@va.gov or VERA (see below). You may leave a voice message at the numbers provided and you will be contacted within the next business day for an appointment.
Veterans may be continue to seek assistance via www.va.gov or contacting the National Call Center (1-800-827-1000) dialing the number 2 twice to request the assistance of a Spanish speaking agent or via de Inquiry Routing & Information System (IRIS) at https://iris.custhelp@va.gov/ .
You may also follow us on social media, Facebook (@VeteransBenefits) and Twitter (@VAVetBenefits)
Veterans Readiness and Employment (VR&E) participants may contact their counselor via their direct-line telephone number for other options.
Learn more and view updates on the VBA News webpage. VA's Official information bulletins, including regional office (RO) operations, are posted at www.va.gov
*This notice rescinds “News Release dated February 22, 2021”, which restricted regulated the categories/situations and/or inquiries given for face-to-face appointments.
**This release also rescinds the “News Release dated June 15, 2021”, and now making the use of masks a requirement in the building regardless vaccination status.
***This release also rescinds the November 1, 2021.
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Learn more and view updates on the VBA News webpage. This decision protects the population we serve.
The Puerto Rico-based VA facilities are listed below according to the benefits and services offered to Veterans, Servicemembers, their families and survivors.
VA Ponce Outpatient Clinic
Monday to Friday 7:30AM - 4:00PM
Ponce, Puerto Rico
VA Mayagüez Outpatient Clinic
Monday to Friday 7:30AM - 4:00PM
Mayaguez, Puerto Rico
VA Arecibo Community-Based Outpatient Clinic (CBOC)
Tuesdays and Thursdays 7:30AM - 4:00PM (*Except the third Tuesday of the month)
Arecibo, Puerto Rico
VA Utuado Community-Based Outpatient Clinic (CBOC)
*Third Tuesday of the month 7:30AM - 12:30PM
Utuado, Puerto Rico
VA Guayama Community-Based Outpatient Clinic (CBOC)
First and third Friday of the month 7:30AM - 4:00PM
Guayama, Puerto Rico
VA Comerío Community-Based Outpatient Clinic (CBOC)
Third Thursday of the month 7:30AM - 4:00PM
Comerío, Puerto Rico
VA Caribbean Health Care System
Office #D1134
Monday to Friday 7:30AM - 4:00PM
San Juan, Puerto Rico
Integrated Disability Evaluation System (IDES)
Building #228 Office #15 Monday to Friday 8:00AM - 4:30PM
Fort Buchanan, Puerto Rico
Puerto Rico National Cemetery
50 Ave Cementerio Nacional
Bayamon, PR 00961–3887
(787) 798-8400 or via email at: puertoriconationalcemetery@va.gov