Current Operating Status
Situation Update: Open by Appointment
Virtual or in-person appointments can be scheduled at your convenience by calling (787) 772-7371 or (787) 772-7398; by emailing APPOINTMENTS.VBASAJ@va.gov ; or by using the Visitor Engagement and Reporting Application (VERA).
VERA is a self-service portal available for visitors to schedule virtual or face-to-face appointments. Appointment can be scheduled through the VERA portal in one of the following three ways:
1. The portal may be accessed through the San Juan Regional Office home page at: https://www.benefits.va.gov/sanjuan
2. Directly through the VERA link: VERA - Home (force.com)
3. By scanning the QR code below

VBA is continuously monitoring developments regarding the spread and impact of COVID-19.
- VBA will continue to process claims, but will not accept in-person visits for claims assistance, or other services, except through telephone or, for Veterans Readiness and Employment, VA Video Connect.
- VA's Official information bulletins, including regional office (RO) operations, are posted at www.va.gov
- You may contact us via the Inquiry, Routing & Information System (IRIS) at https://iris.custhelp.va.gov/ or by telephone at 1-800-827-1000 (select Option #2 twice for Spanish calls).
- You may also follow us on social media, Facebook (@VeteransBenefits) and Twitter (@VAVetBenefits)
- Veterans Readiness and Employment participants may contact their counselor via their direct-line telephone number for other options.
Learn more and view updates on the VBA News webpage. This decision protects the population we serve.
You may contact your Veteran Service Representative (VSO) as follows:
VSO |
CONTACT |
American Legion (AL) |
Contact (787) 772-7455 or their mobile phone (787) 617-4115 |
Disabled American Veterans (DAV) |
Contact (787) 772-7388/7313 or via email dav.vbasaj@va.gov |
Veterans of Foreign Wars (VFW) |
Contact (202) 543-2239; (787) 772-7455 or email aruiz@vfw.org or VFW.VBASAJ@va.gov |
Paralyzed Veterans of America (PVA) |
Contact (787) 772-7438 can be reached by email at adrianl@pva.org |
Oficina del Procurador del Veterano de Puerto Rico |
Contact (787) 772-7478 / (787) 758-5760.
You may contact Agustin Montañez-Allman, Esq. at (787) 410-0984 / (787) 327-7092 or (787) 428-0219 or their website www.opv.pr.gov |
Vietnam Veterans of America |
Contact (727) 742-3188 or (727) 319-5921 marc.mccabe@va.gov |
US Virgin Islands Veterans State Advocate |
Contact - ST. Thomas (340) 774-8387 / ST Croix (340) 773-8387, via electronic correspondance at info_va@va.vi.gov or visit their website at VA | USVI Office of Veterans Affairs – You've Served, Now Let Us Serve You |