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San Juan Regional Office

Current Operating Status

Situation Update: Open by Appointment

Virtual or in-person appointments can be scheduled at your convenience by calling (787) 772-7371 or (787) 772-7398; by emailing or by using the Visitor Engagement and Reporting Application (VERA). 

VERA is a self-service portal available for visitors to schedule virtual or face-to-face appointments. Appointment can be scheduled through the VERA portal in one of the following three ways:

 1. The portal may be accessed through the San Juan Regional Office home page at: 

2. Directly through the VERA link: VERA - Home (

3. By scanning the QR code below

VBA is continuously monitoring developments regarding the spread and impact of COVID-19.

  • VBA will continue to process claims, but will not accept in-person visits for claims assistance, or other services, except through telephone or, for Veterans Readiness and Employment, VA Video Connect.
  • VA's Official information bulletins, including regional office (RO) operations, are posted at
  • You may contact us via the Inquiry, Routing & Information System (IRIS) at or by telephone at 1-800-827-1000 (select Option #2 twice for Spanish calls).
  • You may also follow us on social media, Facebook (@VeteransBenefits) and Twitter (@VAVetBenefits)
  • Veterans Readiness and Employment participants may contact their counselor via their direct-line telephone number for other options.

Learn more and view updates on the VBA News webpage. This decision protects the population we serve.  

You may contact your Veteran Service Representative (VSO) as follows:

American Legion (AL) Contact (787) 772-7455 or their mobile phone (787) 617-4115
Disabled American Veterans (DAV) Contact (787) 772-7388/7313 or via email 
 Veterans of Foreign Wars (VFW) Contact (202) 543-2239; (787) 772-7455 or email or 
Paralyzed Veterans of America (PVA) Contact (787) 772-7438 can be reached by email at
Oficina del Procurador del Veterano de Puerto Rico Contact (787) 772-7478 / (787) 758-5760. 

You may contact Agustin Montañez-Allman, Esq. at (787) 410-0984 / (787) 327-7092 or (787) 428-0219 or their website
 Vietnam Veterans of America Contact (727) 742-3188 or (727) 319-5921
US Virgin Islands Veterans State Advocate Contact - ST. Thomas (340) 774-8387 / ST Croix (340) 773-8387, via electronic correspondance at or visit their website at VA | USVI Office of Veterans Affairs – You've Served, Now Let Us Serve You