Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
eBenefits Access Your VA & DoDo Benefits 24-7 www.ebenefits.va.gov
 

Web Automated Reference Material System

M21-4 Manpower Control and Utilization in Adjudication Divisions

 

The content found here may be out-of-date.The most recent content is available via KnowVA at http://www.knowva.ebenefits.va.gov/.

       Introduction - Updated 11/30/95

  • Chapter 1 - Overview - Updated 09/05/14
  • Chapter 2 - Workflow Management - Updated 9/5/14
  • Chapter 3 - Quality Assurance - Updated 1/11/16
  • Chapter 4 - Claims and Appeals Processing Timelines - Updated 9/5/14
  • Chapter 5 - Systematic Analyses of Operations (SAO) - Updated 9/5/14
  • Chapter 6 - Quality Review Team (QRT) -1/8/16
  • Appendix A - Glossary of Terms and Definitions - Updated 9/5/14
  • Appendix B - End Product Codes and Work-Rate Standards for Quantitative Measurements - Updated 12/28/15
  • Appendix C - Index of Claim Attributes - 11/2/15
  • Appendix D - Index of Claim Stage Indicators - 11/2/15

Changes