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M21-4 Manpower Control and Utilization in Adjudication Divisions

  • Introduction - Updated 11/30/95
  • Chapter 1 - Overview - Updated 5/20/08
  • Chapter 2 - Workflow Management - Updated 6/15/10
  • Chapter 3 - Quality Assurance - Updated 6/29/07
  • Chapter 4 - Claims and Appeals Processing Timelines - Updated 5/20/08
  • Chapter 5 - Systematic Analyses of Operations (SAO) - Updated 2/01/11
  • Appendix A - Glossary of Terms and Definitions - Updated 9/10/92
  • Appendix B - Reserved
  • Appendix C - End Product Codes and Work-Rate Standards for Quantitative Measurements - Updated 10/3/96

Changes