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United States Department of Veterans Affairs

Web Automated Reference Material System

M21-1MR


Part 2. Direct Services	Updated
Chapter 1 - General Information on the Direct Services Program	12/19/08
Table of Contents	12/19/08
Chapter 2 - Customer Service	12/19/08
Table of Contents	12/19/08
Chapter 3 - Telephone Interviews	8/17/09
Table of Contents	2/10/09
Chapter 4 - Personal Interviews	12/17/08
Table of Contents	12/17/08
Chapter 5 - Correspondence	5/18/09
Table of Contents	5/18/09
Chapter 6 - Inquiry Routing and Information System (IRIS)	6/15/09
Table of Contents	6/15/09
Chapter 7 - Freedom of Information Act (FOIA) and Privacy Act (PA)	2/10/09
Table of Contents	6/15/09
Chapter 8 - Reference Information	12/17/08
Table of Contents	12/17/08

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