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Philadelphia Regional Office

Meet Our Leadership Team


Director Nuble

Director: Lillie Y. Nuble

Lillie Nuble is currently serving as the Executive Director of the Philadelphia and Wilmington Regional Offices. The Philadelphia and Wilmington Regional Offices are responsible for administering a range of VA benefits to 1,031,660 Veterans and their families living in eastern Pennsylvania, Southern New Jersey and Delaware. These services include administration of Compensation and Pension, National Call Center services, and Veteran Readiness and Employment benefits which total approximately $4.1 billion in annual payments to Veterans.

Prior to this appointment, she served as the Director of the Newark, New Jersey Regional Office from October 2016 to May 2020. She was responsible for managing the full range of non-medical benefits provided to Veterans and their dependents in 14 counties in New Jersey resulting in $866 million in compensation benefits to over 631,896 beneficiaries.

She served as the Assistant Director of the Buffalo, New York Regional Office from February 2010 to October 2016. In this position, she was responsible for providing $900M in annual non-medical benefits in 31 western counties of New York State, seven counties of Southern New Jersey, and Education benefits in the 14 northeastern states, the District of Columbia and foreign schools.

Mrs. Nuble retired from United States Navy Reserves in October 2005. She served during both Desert Shield/Storm and Operation Enduring Freedom/Iraqi Freedom.

Mrs. Nuble is a graduate of the Veterans Benefits Administration's (VBA) Directors Development Program (2020) and Executive Coaching (2017).


Assistant Director Rashetta Smith Image.

Assistant Director: Rashetta Smith

Ms. Rashetta Smith was appointed as the Assistant Director, Philadelphia and Wilmington VA Regional Offices (VARO) in April 2018. Ms. Smith began her career with the Department of Veterans Affairs at the Oakland VARO in 2001 as a Veterans Service Representative. During her at time at the Oakland VARO, Ms. Smith was promoted to Rating Veterans Service Representative and in 2004, was selected to join the management team as a supervisor.  In April 2014, Ms. Smith was appointed as the Veterans Service Center Manager of the Reno VARO where served until March 2018.  Ms. Smith is an alumnus of UC Berkley and holds a Master's Degree in Management.


Assistant Director Jennifer Parkin Image.

Assistant Director: Jennifer Parkin

Jennifer Parkin was appointed as the Assistant Director of the Philadelphia Regional Office in September 2018. Prior, Ms. Parkin served as the Veteran Service Center Manager (VSCM) at the Togus Regional Office. Ms. Parkin held multiple positions throughout her career, to include working as a Lead Management Analyst in Washington, DC. Ms. Parkin holds a BS in Administration of Justice from Rutgers College and proudly served her county in the United States Marine Corps.


National Call Center Manager: Brian Schofield

Brian Schofield was appointed the Manager of the National Call Center in May 2020. He is responsibile for overseeing a staff of approximately 175 employees who are tasked with providing timely and accurate telephone service to Veterans, Servicemembers, their families and survivors. Mr. Schofield’s career in the Veterans Benefits Administration began in 2010 in the Philadelphia Pension Management Center as a Veterans Service Representative (VSR) and Senior VSR. In 2017, he was selected as a Supervisory Legal Administrative Specialist in the National Call Center. Prior to his time with the VBA, Mr. Schofield began his career in federal service as a park ranger in the National Park Service. After receiving a Bachelor of Arts degree in History and Political Science from Rutgers University in New Brunswick, New Jersey, Mr. Schofield went on to pursue a Master’s in Public Administration from Rutgers University in Camden, New Jersey, with a focus on Public Management.

Veterans Service Center Manager: James Brewer

James Brewer joined the Veterans Service Center team at VARO Philadelphia/Wilmington in September 2016. He arrived to the office after having served as an Assistant VSCM at VARO Montgomery from 2012 to 2016. Mr. Brewer has held various positions during his 18 year career in VBA, including VSC Management Analyst & Supervisory Veterans Service Representative (Coach) at VARO Detroit.

He also served as a Program Analyst at the Office of Performance Analysis and Integrity in VA Central Office, and as a Management Analyst at the Southern Area Office in Nashville, Tennessee. Mr. Brewer began his career as a VSR at VARO St. Louis, near his hometown in Southern Illinois. He is a graduate of Southern Illinois University-Edwardsville (SIU-E), earning a B.S. from both the schools of Psychology and Sociology-Cum Laude.

Daniel Newpher Image.

Pension Management Center Manager: Daniel Newpher

Daniel Newpher was appointed as the Pension Management Center Manager in August 2017 at the Philadelphia Regional Office. In this role, Mr. Newpher is responsible for the oversight of claims processing operations for pension and survivor benefits with a jurisdiction over 19 eastern states of the United States, Puerto Rico, and foreign countries with the exception of Central and South America.Mr. Newpher started his VA career as a Veterans Service Representative with the Veterans Benefits Administration (VBA) on August 19, 2007.

Prior to his current appointment as PMC Manager, Mr. Newpher held several positions within the Philadelphia PMC and with the Eastern Area Office. Prior to his career with VBA, Mr. Newpher served in the AmeriCorps National Civilian Community Corps (NCCC) providing disaster relief, educational and other community services throughout the Southeastern United States. Mr. Newpher is originally from Willow Grove, PA. He holds a Bachelor of Arts degree in Political Science from Kutztown University.