Effective March 22, 2021, the Philadelphia RO is open to the public from 8:30a.m. to 2:00p.m. by appointment only, Monday through Friday.
It is our top priority to maintain a safe environment for our visitors and staff during the COVID-19 pandemic. We will continue to require visitors and staff to follow protocols we have established that are recommended by the CDC, including wearing a mask, social distancing and limiting capacity. Visitors who require assistance are limited to one caregiver guest when visiting the Regional Office. To schedule an appointment for an interview, please call 215-381-3042 or email BENEFITASSIST.VBAPHI@va.gov. This phone number is for requesting appointments only, for general inquiries and status updates, please contact the VA National Call Center at 1-800-827-1000.
The Philadelphia VA Regional Office is proud to offer remote benefits assistance services!
Book an appointment for a Regional Office Benefits Representative to contact you by telephone or video. We can assist you with Compensation, Pension, and Survivors' Benefit questions and help you navigate the claim process from your own home! To schedule an appointment to meet virtually with a representative from the Philadelphia VA Regional Office via video conferencing or telephone, e-mail BENEFITSASSIST.VBAPHI@va.gov. Appointments are scheduled between 9 a.m. and 3 p.m. Monday through Friday.