Lillie Nuble is currently serving as the Executive Director of the Philadelphia and Wilmington Regional Offices. The Philadelphia and Wilmington Regional Offices are responsible for administering a range of VA benefits to 1,031,660 Veterans and their families living in eastern Pennsylvania, Southern New Jersey and Delaware. These services include administration of Compensation and Pension, National Call Center services, and Veteran Readiness and Employment benefits which total approximately $4.1 billion in annual payments to Veterans.
Prior to this appointment, she served as the Director of the Newark, New Jersey Regional Office from October 2016 to May 2020. She was responsible for managing the full range of non-medical benefits provided to Veterans and their dependents in 14 counties in New Jersey resulting in $866 million in compensation benefits to over 631,896 beneficiaries.
She served as the Assistant Director of the Buffalo, New York Regional Office from February 2010 to October 2016. In this position, she was responsible for providing $900M in annual non-medical benefits in 31 western counties of New York State, seven counties of Southern New Jersey, and Education benefits in the 14 northeastern states, the District of Columbia and foreign schools.
Mrs. Nuble retired from United States Navy Reserves in October 2005. She served during both Desert Shield/Storm and Operation Enduring Freedom/Iraqi Freedom.
Mrs. Nuble is a graduate of the Veterans Benefits Administration's (VBA) Directors Development Program (2020) and Executive Coaching (2017).
Ms. Rashetta Smith was appointed as the Assistant Director, Philadelphia and Wilmington VA Regional Offices (VARO) in April 2018. Ms. Smith began her career with the Department of Veterans Affairs at the Oakland VARO in 2001 as a Veterans Service Representative. During her at time at the Oakland VARO, Ms. Smith was promoted to Rating Veterans Service Representative and in 2004, was selected to join the management team as a supervisor. In April 2014, Ms. Smith was appointed as the Veterans Service Center Manager of the Reno VARO where served until March 2018. Ms. Smith is an alumnus of UC Berkley and holds a Master's Degree in Management.
Dave Roesner was appointed as Assistant Director, Insurance Operations in November 2015. Dave began his career with the VAROIC in July 1983. Starting in the Philadelphia Regional Office’s Finance Division and then moving to the Insurance Center. He has held numerous positions with the Insurance Center, and the Insurance Service, since his appointment.He began as a General Clerk and subsequently moved through the technical ranks. Dave has held several staff, supervisory, and managerial positions with Insurance throughout his career. Dave is actively involved in the insurance account servicing for Veterans and their Beneficiaries. He is active in telecommunication initiatives, Customer Service improvements, and employee relations. He interacts daily with other VA elements, in and out of the office, regarding Insurance related issues. He has conducted training classes in the areas of Staff Development, Telephone Customer Service, and Call Center Management for Insurance Specialists and Supervisors in the Operation Divisions.
Karen Naccarelli was appointed as Assistant Director, Insurance Program Administration in November 2020. In this role, she oversees the development of program innovations, performance analytics and policy governing all ten VA insurance programs. She regularly interacts with program stakeholders from other federal agencies such as the Department of Defense and the uniformed military services as well as representatives of the commercial insurer that administers the Servicemembers’ Group Life Insurance (SGLI) program.Karen began her career with the VA Regional Office and Insurance Center in November of 1980, as a Veterans Claims Examiner in the Insurance Claims Division.She has held numerous other positions within the Insurance Center, and most recently before being appointed as Assistant Director, held the role of Chief, Policy and Procedures, VBA Insurance Service. In that role, she led a team that was responsible for legislative and regulatory guidance for the VA insurance programs and the policies and procedures applicable to ten different life insurance programs administered and supervised by VA.Karen has a BA in sociology from Mercyhurst College and is a member of the Leadership VA Class of 2017.
Brian Schofield was appointed the Manager of the National Contact Center in May 2020. He is responsibile for overseeing a staff of approximately 175 employees who are tasked with providing timely and accurate telephone service to Veterans, Servicemembers, their families and survivors. Mr. Schofield’s career in the Veterans Benefits Administration began in 2010 in the Philadelphia Pension Management Center as a Veterans Service Representative (VSR) and Senior VSR. In 2017, he was selected as a Supervisory Legal Administrative Specialist in the National Contact Center. Prior to his time with the VBA, Mr. Schofield began his career in federal service as a park ranger in the National Park Service. After receiving a Bachelor of Arts degree in History and Political Science from Rutgers University in New Brunswick, New Jersey, Mr. Schofield went on to pursue a Master’s in Public Administration from Rutgers University in Camden, New Jersey, with a focus on Public Management.
James Brewer joined the Veterans Service Center team at VARO Philadelphia/Wilmington in September 2016. He arrived to the office after having served as an Assistant VSCM at VARO Montgomery from 2012 to 2016. Mr. Brewer has held various positions during his 18 year career in VBA, including VSC Management Analyst & Supervisory Veterans Service Representative (Coach) at VARO Detroit. He also served as a Program Analyst at the Office of Performance Analysis and Integrity in VA Central Office, and as a Management Analyst at the Southern Area Office in Nashville, Tennessee. Mr. Brewer began his career as a VSR at VARO St. Louis, near his hometown in Southern Illinois. He is a graduate of Southern Illinois University-Edwardsville (SIU-E), earning a B.S. from both the schools of Psychology and Sociology-Cum Laude.
Daniel Newpher was appointed as the Pension Management Center Manager in August 2017 at the Philadelphia Regional Office. In this role, Mr. Newpher is responsible for the oversight of claims processing operations for pension and survivor benefits with a jurisdiction over 19 eastern states of the United States, Puerto Rico, and foreign countries with the exception of Central and South America.Mr. Newpher started his VA career as a Veterans Service Representative with the Veterans Benefits Administration (VBA) on August 19, 2007. Prior to his current appointment as PMC Manager, Mr. Newpher held several positions within the Philadelphia PMC and with the Eastern Area Office. Prior to his career with VBA, Mr. Newpher served in the AmeriCorps National Civilian Community Corps (NCCC) providing disaster relief, educational and other community services throughout the Southeastern United States. Mr. Newpher is originally from Willow Grove, PA. He holds a Bachelor of Arts degree in Political Science from Kutztown University.
William Bethea was appointed as Veterans Readiness and Employment Officer for the Philadelphia Regional Office on November 11, 2016. In this position, he administers VR&E benefits for Veterans in the 40 eastern counties of Pennsylvania. Mr. Bethea has been serving the VA for 9 years in various positions of increasing responsibility. He began his VA career as a Vocational Rehabilitation Counselor and progressed through leadership positions within VBA.
Christopher Gaughan was appointed as Chief, Support Services Division, of the Philadelphia and Wilmington Regional Offices in June 2020. Prior to this assignment Mr. Gaughan served as a District Analyst for the North Atlantic and Southeast Districts. He also served 5 years in the United States Army on active duty with assignments in Oklahoma, Kansas, and Iraq. His last assignment was as an Executive Officer for a Military Transition Team deployed in support of Operation Iraqi Freedom. For his service in Iraq Mr. Gaughan was awarded the Bronze Star Medal. Mr. Gaughan graduated from the University of Scranton with a Bachelor of Science Degree and holds his Master of Business Administration from the University of Notre Dame. He is also a graduate of the Veterans Affairs Leadership Enhancement and Development Program (LEAD).