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Roanoke Regional Office


Inside Veterans Benefits

2019 Novel Coronavirus (2019-nCoV), portrayed in an illustration created at the CDC. ALISSA ECKERT, MS; DAN HIGGINS, MAMOur Response to COVID-19

We appreciate your patience as we continue to work with you during this time of crisis.

Read VBA's response »

Services Available

The Department of Veterans Affairs is ready to assist you with your questions relating to the benefits and services offered by our agency. Veterans and family members can receive information on the following:
  • Applying for benefits
  • Burial claim help
  • Disability claim help
  • registration help
  • Education and career counseling
  • Family member claim help
  • Help for homeless Veterans
  • VA home loan help
  • Insurance claim help and financial counseling
  • Pre-discharge claim help
  • Transition help
  • Updating direct deposit information
  • Vocational rehabilitation and employment help
Please contact us at 1-800-827-1000 for assistance.

Visitor Engagement Reporting Application-
Visitors seeking assistance from the Regional Office Public Contact Team are encouraged to schedule a virtual or in-person appointment on the Visitor Engagement Reporting Application (VERA).

Please go to VERA - Home ( to schedule an appointment. You will receive email confirmation of your appointment.


Join our Team!

Are you passionate about serving a one-of-kind population and helping Veterans around the U.S. with access to a variety of benefits and services?

We're looking to recruit for positions that review and analyze medical and legal documents to determine if diseases and/or injuries were incurred or aggravated by military service.

Job Benefits

  • Flexible work hours- Flexible work schedule options are available upon completion of training status
  • Opportunity to telework from home up to four days a week.
  • Public Service Loan Forgiveness Program
  • Competitive pay
  • Paid time off- 13 to 26 days paid annual (vacation/personal) leave and paid federal holidays
  • Insurance coverage options allows you to choose from a variety of self or family health maintenance organizations or fee-for service health plan that all cover preexisting conditions.
  • Group term life insurance
Please see the following positions on USA Jobs:
  • RVSR Rating Veterans Service Representatives
  • VSR Veterans Service Representatives
Office Status

Office Information

The Roanoke RO is open to the public from 8:30 a.m. to 4 p.m., Monday through Friday. Visitors may wear a face mask or covering when entering the Roanoke RO Poff Federal Building.

CDC guidelines are continuously being monitored and wearing face masks and coverings may change based on guidelines. VA is following CDC guidelines and face masks or coverings are optional at this time in VA offices.

Roanoke Regional Office

210 Franklin Rd., SW
Roanoke, VA 24011
Monday-Friday, 8:30 a.m. to 4 p.m.



Some regional offices have re-opened with limited hours and services. We may be screening visitors due to COVID-19. For your safety and convenience we continue to offer help online and by phone.

View the VBA Claims Inventory