Kathleen R. Sullivan, has been Acting Director of the Roanoke Regional Benefit Office since December 2017. She also serves as the Assistant Director.
Kathleen R. Sullivan was appointed Assistant Director for the Department of Veterans Affairs, Roanoke Regional Office in July 2006. She assists the director in the management of all aspects of the Regional Office and assumes full responsibility for the station’s activities in the director’s absence. She has worked all aspects of claims processing to include benefit counseling, authorization work and rating disability claims. She has served as an Assistant Veterans Service Center Manager in Newark, NJ and the Veterans Service Center Manager for the Atlanta Regional Office.
Kathleen graduated from the Isenberg School of Management at the University of Massachusetts in 1985. She earned her MBA at Cleveland State University in 1990. She served four years on active duty with the US Army and graduated from Officer Candidate School (OCS) at Fort Benning, GA in August 1985. While on active duty she completed overseas duty assignments as a Logistics Officer and a Battalion Operations and Intelligence Officer (S2/3) in the Federal Republic of Germany. She is honored to continue serving the United States of America as a federal career employee and is privileged to serve Veterans.
Anthony D. Coltrane became the Veterans Service Center Manager of the Roanoke Regional Benefit Office in September 2017. In this role, he oversees the delivery of compensation and pension benefits, military outreach services, and education benefits. He is also responsible for the Integrated Delivery Evaluation System national mission. Prior to this appointment, Anthony was the Assistant Veterans Service Center Manager at the Roanoke VA Regional Benefit Office.
Mr. Coltrane has been at VBA since 2006, when he was hired as a Veteran Service Representative. Prior to this, Mr. Coltrane served in the United States Army for 21 years as a Senior Enlisted member. Mr. Coltrane is a graduate of the 2014–2015 Leadership Enrichment and Progressive Program (LEAP) and is a 2017 graduate of the Leadership Coaching Program as well as a graduate of the Center of Excellence in Public Leadership from George Washington University. Mr. Coltrane has several degrees, one from the University Central Texas; Excelsior College; a Masters of Business Administration (MBA) from the University of Indiana Wesleyan and a Masters certificate in Six Sigma from Villanova University.
Karen D. DeSeguirant has served in this position since September 2005. She ensures that VR&E benefits are administered to the Servicemembers and Veterans in the Roanoke RO’s service area, which encompasses more than 2,700 clients. Ms. DeSeguirant also oversees offices in Richmond, Hampton, and Norfolk, Va.; the VetSuccess on Campus program at nine college and university campuses; and IDES VR&E services at four military bases.
Ms. DeSeguirant has been at VBA since 1989, when she was hired as a Vocational Rehabilitation Specialist. She became a Counseling Psychologist in 1991 and assumed the role of Counseling Psychologist in Charge of the out-based office in 1994. In 2000, she relocated to Roanoke to assume the role of Central Rehabilitation Team Coordinator, and she was later promoted to Assistant VR&E Officer in 2002. Prior to joining VA, Ms. DeSeguirant worked as a Rehabilitation Counselor and Vocational Evaluator with the State Department of Rehabilitative Services. Ms. DeSeguirant completed a Bachelor of Science at Virginia Polytechnic Institute and State University, followed by a Master’s degree in Rehabilitation Counseling from Virginia Commonwealth University.
Cynthia “Cindy” Smith took this position in August 2012. She has been with the Roanoke RO since March 1991, when she began her career in the Property Management Section of Home Loan Guaranty. In July 1992, Ms. Smith was promoted to Loan Service Representative in the Loan Administration Section, where she stayed for 16 years. During her time in Loan Administration she was promoted to Senior Loan Specialist and later Servicing Officer. In 2008, she became Assistant Loan Production Officer and in May 2008 was promoted to Loan Production Officer. In May 2010, Ms. Smith was promoted to Assistant Home Loan Guaranty Officer.
Ms. Smith previously served in the banking industry, including with Dominion Bankshares Mortgage (now Wells Fargo). She is a 1992 graduate of Mary Baldwin College in Staunton, Va., where she obtained a bachelor’s degree in Business Administration. She also earned two associate’s degrees from Virginia Western Community College in Roanoke in Business and Education.