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Roanoke Regional Office

Meet Our Leadership Team

Robert T. Reynolds

Director: Robert T. Reynolds

Robert Reynolds was appointed Director of the Roanoke VA Regional Office (RO) in June 2018. He is responsible for administering Compensation services, the Loan Guaranty (LGY) program and Veteran Readiness and Employment (VR&E) services. The Roanoke RO serves a potential clientele of over 823,000 Veterans.

Prior to Roanoke he served as the Deputy Under Secretary for Disability Assistance (DUSDA) of the Veterans Benefits Administration (VBA) since July 2016. In this role, Mr. Reynolds oversaw the administration of VA’s compensation program for Veterans with service-connected disabilities; a needs-based pension program for wartime Veterans and their survivors; a dependency and indemnity compensation program for survivors of Veterans who die during military service or as a result of their service-connected disability; a monetary burial benefits program to assist those who pay for a Veteran’s funeral and burial; and Veterans’ life insurance and traumatic injury programs. He was responsible for VA’s Transition Assistance Program and the development of policy, planning, and integration of VBA's Direct Services and Client Outreach.

Additionally, in January 2018, he assumed the responsibility of VBA’s Acting Deputy Under Secretary for Economic Opportunity. In this role, Mr. Reynolds oversaw VA’s education programs, home loan services, and veteran readiness and employment for wounded, ill and injured Servicemembers as well as service-connected disabled Veterans. These programs work collectively to assist transitioning Servicemembers and Veterans to achieve personal and economic success.

An Army Veteran, Mr. Reynolds served with the 82nd Airborne Division and U.S. Army Special Forces with overseas assignments at the Jungle Expert School, French Commando School, and Operation Southern Thrust. He was severely injured during a parachute accident and Honorably Discharged as a result of his Service Connected Disabilities. He is a member of several Veterans Service Organizations including the American Legion, Veterans of Foreign Wars, 82nd Airborne Association, Special Forces Association, and the Disabled American Veterans. Additionally, he served as the National Commander of the 1.3 million-member Disabled American Veterans during 2007-2008.

Assistant Director: William (Bill) R. Barksdale III

Bill Barksdale currently serves as the Assistant Director at the Roanoke Regional Benefit Office as of August 2020. He has been with the Department of Veterans Affairs since August 1991. He began his career as a Veterans Claims Examiner serving in this capacity until 1993. In January 1993, he became a Veterans Benefits Counselor, until becoming the Supervisor/Coach of the Veteran Services Support Team (Now the Public Contact Team) in March 1999. He served in this capacity until October 2009, when he was promoted to Assistant Veterans Service Center Manager (AVSCM). Bill then served as an AVSCM until his promotion to VSCM in April 2020. Bill served as the VSCM until his promotion to Assistant Director in August 2020.During his career, Bill has served as the Former POW Coordinator, FOIA/ Privacy Act Officer, Outreach Coordinator, Operation Enduring/Iraqi Freedom Coordinator and has consulted with Benefits Assistance Service on the establishment and creation of the National Call Center (NCC) training curriculum.

Bill is a 1991 graduate of Bridgewater College and received an Advanced Certificate in Professional Public Management from Old Dominion University in 2002. He currently lives in Roanoke with his wife and his youngest of two daughters and enjoys playing golf and basketball. Bill is a member of the Leadership VA class of 2011 and is a 2017 graduate of the Aspiring Senior Leaders Practicum.

Veterans Service Center Manager: Lynda Cahoon

Lyn Cahoon has served as the Veterans Service Center Manager (VSCM) at the Roanoke Regional Office since September 2020. Lyn previously served as the Assistant Veterans Service Center Manager (AVSCM) from 2008 until her appointment as VSCM. Lyn began her career as a Veterans Claims Examiner, and subsequently served as a Rating Veterans Service Representative, a Decision Review Officer and Coach. During her career, Lyn has served on national projects focused on improving claims processing and timeliness for Veterans and continues to strive for constant improvements in our processes in order to provide outstanding customer service.

Lyn is a graduate of the Division Leadership Management Training program as well as a graduate of the Leadership Coaching Program.

Lyn is also a graduate of Roanoke College in Salem, Virginia.


Veteran Readiness and Employment Officer (VR&E) Officer Jeffrey A. Jones

Jeff Jones is currently the VR&E Officer at the Roanoke Regional Office. Prior to coming to Roanoke, he served at the Togus Regional Office in Maine as the VR&E Officer from 2008 to 2019. During his tenure the Togus VR&E Division was been recognized with several performance awards such as Tier II A, Tier II and Quarterly Incentive awards. Additionally, he has worked on several regional and national projects focused on contracting, employee development and program management. He also served on the Field Advisory Change Committee and participated in several Veterans Benefits Administration developmental programs. He has been a participant and mentor in the VR&E New Manager Training Program and Managerial Enhancement Program.

Cynthia Smith

Home Loan Guaranty Officer: Cynthia Smith

Cynthia “Cindy” Smith took this position in August 2012. She has been with the Roanoke RO since March 1991, when she began her career in the Property Management Section of Home Loan Guaranty. In July 1992, Ms. Smith was promoted to Loan Service Representative in the Loan Administration Section, where she stayed for 16 years. During her time in Loan Administration she was promoted to Senior Loan Specialist and later Servicing Officer. In 2008, she became Assistant Loan Production Officer and in May 2008 was promoted to Loan Production Officer. In May 2010, Ms. Smith was promoted to Assistant Home Loan Guaranty Officer.

Ms. Smith previously served in the banking industry, including with Dominion Bankshares Mortgage (now Wells Fargo). She is a 1992 graduate of Mary Baldwin College in Staunton, Va., where she obtained a bachelor’s degree in Business Administration. She also earned two associate’s degrees from Virginia Western Community College in Roanoke in Business and Education.