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Roanoke Regional Office

Meet Our Leadership Team


Robert T. Reynolds

Director: Robert T. Reynolds

Robert Reynolds was appointed Director of the Roanoke VA Regional Office (RO) in June 2018. He is responsible for administering Compensation services, the Loan Guaranty (LGY) program and Vocational Rehabilitation and Employment (VR&E) services. The Roanoke RO serves a potential clientele of over 823,000 Veterans.

Prior to Roanoke he served as the Deputy Under Secretary for Disability Assistance (DUSDA) of the Veterans Benefits Administration (VBA) since July 2016. In this role, Mr. Reynolds oversaw the administration of VA’s compensation program for Veterans with service-connected disabilities; a needs-based pension program for wartime Veterans and their survivors; a dependency and indemnity compensation program for survivors of Veterans who die during military service or as a result of their service-connected disability; a monetary burial benefits program to assist those who pay for a Veteran’s funeral and burial; and Veterans’ life insurance and traumatic injury programs. He was responsible for VA’s Transition Assistance Program and the development of policy, planning, and integration of VBA's Direct Services and Client Outreach.

Additionally, in January 2018, he assumed the responsibility of VBA’s Acting Deputy Under Secretary for Economic Opportunity. In this role, Mr. Reynolds oversaw VA’s education programs, home loan services, and vocational rehabilitation and employment for wounded, ill and injured Servicemembers as well as service-connected disabled Veterans. These programs work collectively to assist transitioning Servicemembers and Veterans to achieve personal and economic success.

An Army Veteran, Mr. Reynolds served with the 82nd Airborne Division and U.S. Army Special Forces with overseas assignments at the Jungle Expert School, French Commando School, and Operation Southern Thrust. He was severely injured during a parachute accident and Honorably Discharged as a result of his Service Connected Disabilities. He is a member of several Veterans Service Organizations including the American Legion, Veterans of Foreign Wars, 82nd Airborne Association, Special Forces Association, and the Disabled American Veterans. Additionally, he served as the National Commander of the 1.3 million-member Disabled American Veterans during 2007-2008.

Kathleen R. Sullivan

Assistant Director: Kathleen R. Sullivan

Kathleen R. Sullivan was appointed Assistant Director for the Department of Veterans Affairs, Roanoke Regional Office in July 2006.  She assists the director in the management of all aspects of the Regional Office and assumes full responsibility for the station’s activities in the director’s absence. She has worked all aspects of claims processing to include benefit counseling, authorization work and rating disability claims.  She has served as an Assistant Veterans Service Center Manager in Newark, NJ and the Veterans Service Center Manager for the Atlanta Regional Office.  

Kathleen graduated from the Isenberg School of Management at the University of Massachusetts in 1985. She earned her MBA at Cleveland State University in 1990.  She served four years on active duty with the US Army and graduated from Officer Candidate School (OCS) at Fort Benning, GA in August 1985.   While on active duty she completed overseas duty assignments as a Logistics Officer and a Battalion Operations and Intelligence Officer (S2/3) in the Federal Republic of Germany.  She is honored to continue serving the United States of America as a federal career employee and is privileged to serve Veterans.


Veterans Service Center Manager: Vacant


Vocational Rehabilitation and Employment (VR&E) Officer:  Jeffrey A. Jones

Jeff Jones is currently the Vocational Rehabilitation and Employment Officer at the Roanoke Regional Office. Prior to coming to Roanoke, he served at the Togus Regional Office in Maine as the Vocational Rehabilitation and Employment Officer from 2008 to 2019. During his tenure the Togus Vocational Rehabilitation and Employment Division was been recognized with several performance awards such as Tier II A, Tier II and Quarterly Incentive awards. Additionally, he has worked on several regional and national projects focused on contracting, employee development and program management. He also served on the Field Advisory Change Committee and participated in several Veterans Benefits Administration developmental programs. He has been a participant and mentor in the Vocational Rehabilitation and Employment New Manager Training Program and Managerial Enhancement Program.

Cynthia Smith

Home Loan Guaranty Officer: Cynthia Smith

Cynthia “Cindy” Smith took this position in August 2012. She has been with the Roanoke RO since March 1991, when she began her career in the Property Management Section of Home Loan Guaranty. In July 1992, Ms. Smith was promoted to Loan Service Representative in the Loan Administration Section, where she stayed for 16 years. During her time in Loan Administration she was promoted to Senior Loan Specialist and later Servicing Officer. In 2008, she became Assistant Loan Production Officer and in May 2008 was promoted to Loan Production Officer. In May 2010, Ms. Smith was promoted to Assistant Home Loan Guaranty Officer.

Ms. Smith previously served in the banking industry, including with Dominion Bankshares Mortgage (now Wells Fargo). She is a 1992 graduate of Mary Baldwin College in Staunton, Va., where she obtained a bachelor’s degree in Business Administration. She also earned two associate’s degrees from Virginia Western Community College in Roanoke in Business and Education.