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Roanoke Regional Benefit Office

Meet Our Leadership Team

 

Keith M. Wilson

Director: Keith M. Wilson

Keith M. Wilson was appointed Director of the Roanoke VA Regional Office (RO) on Feb. 27, 2012. He is responsible for administering VA benefits and services to Veterans in Virginia and the District of Columbia and for administering the Home Loan Guaranty program to Veterans in Virginia, West Virginia, Maryland, Kentucky, and the District of Columbia. In addition, the Roanoke RO is actively engaged in the Integrated Disability Evaluation System (IDES) with the Department of Defense, and supports four IDES sites at Portsmouth Naval, Langley AFB, Fort Eustis, and Fort Lee. The Roanoke RO serves a potential clientele of more 823,000 Veterans, Servicemembers, their families and survivors.

Prior to this appointment, Mr. Wilson served as VA Director of Education Service from February 2006 to February 2012. In this role, Mr. Wilson provided executive level oversight in the development of policy, planning, and integration of Education programs administered by the Veterans Benefits Administration. Approximately 800,000 Veterans, Servicemembers, their families and survivors pursue these opportunities annually.

From October 2005 to March 2006, Mr. Wilson served as Executive Management Officer to the Associate Deputy Undersecretary of Policy and Program Management. He served as Director of the Appeals Management Center from July 2003 until July 2005.

Mr. Wilson began his VA career at the Lincoln (Nebraska) RO 1989, where he eventually served as Veterans Service Center Manager from March 1998 to August 1999. He served in the same capacity at the New Orleans RO September 1999 until December 2002. He served as Assistant Director of the Washington Regional Office from January 2003 until June 2003. In addition to these assignments, Mr. Wilson has served as Acting Deputy Director of the Vocational Rehabilitation and Employment Service.

Mr. Wilson, a U.S. Navy Veteran, served eight years as an Operations Specialist. He served aboard USS Cushing (DD–985) and served tours of duty in Iceland and Italy. Following military service, he attended the University of Nebraska, where he earned Bachelor of Arts degrees in Russian and International Affairs.


Kathleen R. Sullivan

Assistant Director: Kathleen R. Sullivan

Kathleen R. Sullivan was appointed to this position in July 2006. She assists the Director in the management of all aspects of the RO and assumes full responsibility for the station’s activities in the Director’s absence. She has been with VA for 18 years and has served Veterans in a variety of capacities. 

She was hired under the Outstanding Scholar initiative and began her career with the VA in 1994 at the New York RO, where she helped create displays for the Veterans History Museum. Ms. Sullivan worked all aspects of claims processing, including benefit counseling, authorization work, and rating disability claims. She supervised two processing teams in New York and mentored other supervisors. She completed the VBA Leadership Enhancement and Development (LEAD) program in 1999. She transferred to the Newark RO in January 2002 as the Assistant Veterans Service Center Manager and, in 2004, she was promoted to Veterans Service Center Manager in Atlanta.

Ms. Sullivan is a 2005 graduate of Leadership VA, a national VA leadership program. She also graduated from VBA’s Assistant Director Development program in May 2006. While in this program, she completed a detail as an Assistant Director for VACO Compensation and Pension Service and held many other development assignments.

Ms. Sullivan graduated from the Isenberg School of Management at the University of Massachusetts in 1985. She earned her MBA at Cleveland State University in 1990. She served four years on active duty with the U.S. Army and graduated from Officer Candidate School (OCS) at Fort Benning, Ga., in August 1985. While on active duty, she completed overseas duty assignments as a Logistics Officer and a Battalion Operations and Intelligence Officer (S2/3) in the Federal Republic of Germany.


Karen D. DeSeguirant

Vocational Rehabilitation and Employment (VR&E) Officer: Karen D. DeSeguirant

Karen D. DeSeguirant has served in this position since September 2005. She ensures that VR&E benefits are administered to the Servicemembers and Veterans in the Roanoke RO’s service area, which encompasses more than 3,000 clients. Ms. DeSeguirant also oversees offices in Richmond, Hampton, and Norfolk, Va.; the VetSuccess on Campus program at nine college and university campuses; and the IDES VR&E services at four military bases.

Ms. DeSeguirant has been at VBA since 1989, when she was hired as a Vocational Rehabilitation Specialist. She became a Counseling Psychologist in 1991 and assumed the role of Counseling Psychologist in Charge of the out-based office in 1994. In 2000, she relocated to Roanoke to assume the role of Central Rehabilitation Team Coordinator, and she was later promoted as the first Assistant VR&E Officer in 2002. Prior to joining VA, Ms. DeSeguirant worked as a Rehabilitation Counselor and Vocational Evaluator with the State Department of Rehabilitative Services. She has also worked for the Department of Commerce’s National Oceanic and Atmospheric Administration and National Technical Information Service.

Ms. DeSeguirant is a graduate of the 2001–2002 Leadership Enhancement and Development (LEAD) program and is a 2009 graduate of the Leadership VA (LVA) program. She has served as a Mentor to LEAD participants, VR&E new managers, and members of the GOLD program.

Ms. DeSeguirant completed a Bachelor of Science in Consumer Studies at Virginia Polytechnic Institute and State University (Virginia Tech), followed by a master’s degree in Rehabilitation Counseling from Virginia Commonwealth University.


Cynthia Smith

Home Loan Guaranty Officer: Cynthia Smith

Cynthia “Cindy” Smith took this position in August 2012. She has been with the Roanoke RO since March 1991, when she began her career in the Property Management Section of Home Loan Guaranty. In July 1992, Ms. Smith was promoted to Loan Service Representative in the Loan Administration Section, where she stayed for 16 years. During her time in Loan Administration she was promoted to Senior Loan Specialist and later Servicing Officer. In 2008, she became Assistant Loan Production Officer and in May 2008 was promoted to Loan Production Officer. In May 2010, Ms. Smith was promoted to Assistant Home Loan Guaranty Officer.

Ms. Smith previously served in the banking industry, including with Dominion Bankshares Mortgage (now Wells Fargo). She is a 1992 graduate of Mary Baldwin College in Staunton, Va., where she obtained a bachelor’s degree in Business Administration. She also earned two associate’s degrees from Virginia Western Community College in Roanoke in Business and Education.