The Waco Regional Office (RO) is open to the public Monday through Friday from 8:30 a.m. to 4:00 p.m. For information about visiting a Veterans Service Organization within the Waco RO, please contact the specific organization directly, as their operating status may vary from that of the RO.
Please note, the Waco satellite benefits claims office and VR&E office in Dallas were recently relocated to Arlington. For the new address, select the Other VA Facilities tab on the left.
Currently, the appropriate mask-wearing protocol for the Waco Regional Office and all outbased offices is determined on a weekly basis utilizing the Centers for Disease Control and Prevention (CDC) county-level data showing the COVID-19 community levels. Masks will be required only when the community level is HIGH for the county in which the facility is located. This protocol applies to employees, Veterans, contractors, and visitors.