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Salt Lake City Regional Benefit Office

Meet Our Leadership Team


Loren Miller

Director: Loren Miller

Loren Miller was appointed Director of the Salt Lake City Regional Office on May 22, 2015. He also serves as Director of the Fort Harrison, Montana Regional Office. He is responsible for administering benefits and services to 152,000 Utah Veterans and their families. Prior to this appointment, he was the Director of the Lincoln, Nebraska VA Regional Office from August 2008 to May 2015.

Michael Crouse

Assistant Director: Michael Crouse

Michael Crouse was appointed to this position in October 2015. Prior to this, he was the Special Mission Project Officer - Disability Rating Activity Site at the Seattle RO. Prior to joining VA, Mr. Crouse served 23 years with the U.S. Army, where he held numerous leadership and staff positions.

Jean Chadwick

Vocational Rehabilitation and Employment Officer: Jean Chadwick

Jean Chadwick has been in this position for the Salt Lake City since September 2013. She oversees 21 staff at five locations serving about 2,280 Veterans, Servicemembers, their families and survivors. Prior to this, she was Vocational Rehabilitation and Employment Officer for the Reno RO.

Kimberly Albers

Veterans Service Center Manager: Kimberly Albers

Kimberly Albers took this position in December 2009. She manages benefits programs for Veterans in Utah and oversees the Benefits Delivery at Discharge Rating Activity Sites for the Pacific, Continental, Midwest Districts and Korea. Ms. Albers is also responsible for management of the Veterans Benefits Administration’s portion of the Integrated Disability Evaluation System program at Hill Air Force Base.

Karla Lowry

Chief, Support Services Division: Karla Lowry

Karla Lowry was appointed to this position on March 7, 2016.  Prior to this, she was the Chief, Support Services Division at the Cleveland VA Regional Office.  The Regional Office has responsibility for Fort Harrison, Montana and Salt Lake City, Utah.  As the Chief, she has responsibility for all finance operations (benefits, payroll, accounts payable, accounts receivable, travel), administrative support functions, facility operations, mail operations, fleet management, records management, security and safety.

Richard M. Colby

Fiduciary Hub Manager: Richard M. Colby

Richard M. Colby has served as the Western Area Fiduciary Hub Manager since February, 2013.  Mr. Colby is responsible for administering the fiduciary program in 13 western states.  He formerly served in several capacities at the Western Area Fiduciary Hub where he began his VBA career in 2008.