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Salt Lake City Regional Office

Meet Our Leadership Team

Jack Kammerer

Director: Jack Kammerer

Mr. Gregory “Jack” Kammerer was appointed as Director of the Salt Lake City VA Regional Office in July 2018. He is responsible for 845 full-time employees and administering VA benefits and services to 134,313 Utah Veterans and their families. He is responsible for the annual disbursement of over $998 million compensation and pension benefits paid to 56,190 Utah Veterans and dependents.Mr. Kammerer is also responsible for the Salt Lake City Veteran Readiness and Employment program, the Salt Lake City Incident Team (completes all potential benefit fraud cases for VBA nationwide), a National Call Center, the nation’s only IRIS Response Center, and the Salt Lake City Fiduciary Hub, which serves 13 western states, Guam, and provides funds management of over $951 million in VA benefits. Prior to this appointment, he served as the Director of the Veteran Readiness & Employment (VR&E) Service in the Veterans Benefits Administration (VBA). In that role, Mr. Kammerer oversaw the development and evaluation of policies, plans, and procedures necessary to effectively implement agency-wide programs in the areas of veteran readiness and employment assistance for Veterans and their dependents.

Mr. Kammerer began his VA career in May of 2011 as a Senior Advisor to the Secretary of Veterans Affairs. In that position, he worked closely with VA senior leadership in the formulation of strategy and policy for the Federal government’s second largest Cabinet department, with over 300,000 employees.

Before his VA career, Mr. Kammerer successfully completed assignments as an Army Senior Fellow serving in the role of the Director of Stakeholder Engagement in the office of the Under Secretary of Defense for Personnel and Readiness (USD P&R), and as the Director of Strategic Initiatives and Integration in the Office of the Assistant Secretary of Defense for Reserve Affairs. His work focused on overseeing the Department of Defense’s implementation of recommendations from the Commission on National Guard and Reserves as well as strategic communications and stakeholder engagement for support of the USD P&R.

Mr. Kammerer served as the Legislative Assistant to the Secretary of the Army and the Deputy Chief of the Army’s Congressional Activities Division. An Army Veteran and 1984 graduate of West Point, Mr. Kammerer had various command and staff assignments as an Infantry Officer until his retirement in 2005.

Mary Souza

Assistant Director: Mary Souza

Ms. Mary Souza was selected as the Assistant Director of the U.S. Department of Veterans Affairs (USDVA) Salt Lake City Regional Office, effective September 2018. She is responsible for 845 full-time employees and administering VA benefits and services to 134,313 Utah Veterans and their families. She is responsible for the annual disbursement of over $998 million compensation and pension benefits paid to 56,190 Utah Veterans and dependents. She is also responsible for the Salt Lake City Veteran Readiness and Employment program, the Salt Lake City Incident Team (completes all potential benefit fraud cases for VBA nationwide), a National Call Center, the nation’s only IRIS Response Center, and the Salt Lake City Fiduciary Hub, which serves 13 western states, Guam, and provides funds management of over $951 million in VA benefits.

Prior to her current position, Ms. Souza served as the acting Director for the Manila Regional Office and Outpatient Clinic, Philippines from October 2016 until August 2018. The Manila Office is the Department’s only office located in a foreign country. Ms. Souza was responsible for the effective and efficient direction, control, and operation of medical and non-medical benefits administered by the USDVA for Veterans, dependents, and their survivors residing in the Philippines. These benefits include disability compensation, pension, education, veteran readiness and the Filipino Veterans Equity Compensation (FVEC) program.

Ms. Souza began her career with the Veterans Benefits Administration in 1998 with the Portland VA Regional Office as a Veterans Claims Examiner. Her VA career has centered primarily in the Compensation and Pension business line where she assumed positions of increasing responsibility including Rating Specialist, Fiduciary and Field Examiner Supervisor, and Supervisory Veterans Service Representative (Coach). She has had the additional responsibilities as the Regional Office’s Women Veterans Coordinator, Military Outreach Specialist, Casualty Assistance Officer, Public Affairs Officer and Privacy Officer.

Ms. Souza entered Active Duty in the US Air Force in May 1994 and continued to serve in the Oregon Air National Guard as an Air Battle Manager until January 2007. She graduated from Park College with a Bachelor of Science degree in Social Psychology and has completed coursework in a Master’s Degree program in Operations Management at the University of Arkansas at Fayetteville. Ms. Souza has two children and currently resides with her husband, David, in Salt Lake City, Utah.

Kimberly Albers

Assistant Director: Kimberly Albers

Ms. Kimberly Albers was selected as the Assistant Director of the U.S. Department of Veterans Affairs (USDVA) Salt Lake City Regional Office, effective February 2020. She is responsible for 845 full-time employees and administering VA benefits and services to 134,313 Utah Veterans and their families. She is responsible for the annual disbursement of over $998 million compensation and pension benefits paid to 56,190 Utah Veterans and dependents. She is also responsible for the Salt Lake City Veteran Readiness and Employment program, the Salt Lake City Incident Team (completes all potential benefit fraud cases for VBA nationwide), a National Call Center, the nation’s only IRIS Response Center, and the Salt Lake City Fiduciary Hub, which serves 13 western states, Guam, and provides funds management of over $951 million in VA benefits.

Ms. Albers previously served as the Veterans Service Center Manager in the Salt Lake City Regional Office from December 2009 to January 2020. Prior to that she was an Assistant Service Center Manager in the Winston-Salem, North Carolina Regional Office from July 2006 to December 2009 and a Management Analyst in the VBA Western Area Office from July of 2004 to July of 2006. Ms. Albers began her career with VA at the Los Angeles Regional Office in June of 2001, where she served in the capacities of rating specialist and supervisor.

Ms. Albers grew up in northern Idaho and attended the University of Idaho, receiving a Bachelor of Arts in International Studies. She also attended the University of Idaho, College of Law and received her Juris Doctor in May of 1997. She is a member of the Idaho and the California State Bars and a registered neutral/mediator in the State of Georgia

Ian Willard

Veterans Service Center Manager: Ian Willard

Ian Willard has served in the Veterans Service Center for over 25 years and was appointed to the position of Veterans Service Center Manager in June 2020. Prior to serving in this position, he was the Assistant Veterans Service Center Manager in the Salt Lake City Regional Office from December of 2009. As the VSCM in Salt Lake City, he is responsible for 332 full-time employees and administering VA benefits and services to 134,313 Utah Veterans and their families. He is responsible for the annual disbursement of over $998 million compensation and pension benefits paid to 56,190 Utah Veterans and dependents.

Ian began serving in VA as a Work Study in the Veterans’ Office of Brigham Young University in September of 1991. He began his career in the Salt Lake City Regional Office in July 1995, when he was hired as a Rating Specialist (RVSR). His management career began in July 2000, when he was selected as a Coach. As the SLC Regional Office grew, he served in the Benefits Delivery at Discharge (BDD) Unit, where he oversaw the processing of original disability claims from military service members discharging throughout the Western United States.

He served in the Utah Army National Guard from 1986 through 1999. He completed a BA at Brigham Young University, majoring in Italian with a minor in French. While a student at BYU, he taught first semester Italian for 2 years. Ian lent his language skills to the 2002 Winter Olympics, where he served as a volunteer in International Client Services.

Michael Duke

Acting Veteran Readiness and Employment Officer: Michael Duke

Michael Duke was selected as the Boise Veteran Readiness & Employment Officer in March 2018. He was a participant in the VR&E program, receiving his Master's Degree in Rehablitation Counseling from the University of North Texas. Mr. Duke previously held the positions of VRC in the Fort Worth and San Diego offices and IDES counselor at the Balboa Naval Hospital. Prior to his current assignment, he served as the Assistant VREO in the Oakland Regional Office.

Karla Lowry

Chief, Support Services Division: Karla Lowry

Karla began her career with the VA in 1985 at the VHA Medical Center in Dayton, Ohio as a GS-3, Clerk Typist. While at VHA, she worked her way up in various medical and administrative departments until she found her passion in Finance and Acquisitions. She served for 17 years with VHA, and was a Program Analyst in the Finance Department when she transferred to VBA. In June 2002, she was selected as a Management Analyst in the Director’s Office at the VBA Regional Office in Cleveland, Ohio. In this position, she was responsible for the management of the budget and acquisitions activities. She was also responsible for the oversight activities of the Vocational Rehabilitation & Employment Division, Regional Loan Center and Support Services Division. In October 2007, she was selected as the Assistant Chief, Support Services Division, and was appointed to the Chief, Support Services Division in April 2010. In February 2016, Karla was selected to be the Chief, Support Services Division in Salt Lake City, Utah.

Amanda French

Fiduciary Hub Manager: Amanda French

Amanda French was selected as the Fiduciary Hub Manager of the Salt Lake City Fiduciary Hub at the Salt Lake City VA Regional Office, effective January 2019. In this capacity, she is responsible for leading, directing, and supervising the appointment and maintenance of Fiduciaries resulting in the protection of more than $79 Million in monthly VA benefits for approximately 32,000 Veterans and Beneficiaries covering 13 Western states.

Amanda began her career with the Department of Veterans Affairs at the St. Paul Pension Management Center (PMC) in August 2007 as a Veterans Service Representative (VSR) and later as an Assistant Coach. In January 2011, Amanda was selected as a Training Consultant with VA Central Office Pension and Fiduciary Service in Washington, D.C. and later transitioned to the Office of Field Operations, Operations Center as the Lead Management Analyst. In 2015 she was selected as the Assistant Service Center Manager at the Salt Lake City Veterans Service Center.

Amanda graduated from Gustavus Adolphus College in St. Peter, earning a Bachelor of Arts Degree in History. Amanda now lives in Salt Lake City, Utah, with her husband and two year old daughter. In her free time, Amanda enjoys hiking, camping, snowshoeing, running, and relaxing with family and friends.

Jana Billington

National Call Center Manager: Jana Billington

Jana Billington is a Utah native with more than 20 years of Call Center experience in both the private and Federal sectors. A passion for community led Ms. Billington to VA in August 2008, where she was hired as a member of the National Inquiry Response Center (NIRC). During her tenure with VA Ms. Billington has served in various leadership positions and was selected as the National Call Center Manager in May of 2017. Ms. Billington is responsible for 223 employees and presides over two National missions in addition to the National Call Center.