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Nashville Regional Office

Meet Our Leadership Team


Executive Director: Charles L. Moore Jr.
Mr. Charles L. Moore Jr. was appointed as Executive Director of the Nashville Regional Office in March 2019. As the Executive Director, Mr. Moore is responsible from administering a broad range of VA benefits and services to approximately 474,000 Veterans and their families residing in Tennessee. Mr. Moore is responsible for providing executive leadership and direction to approximately 630 employees within Tennessee. Prior to this appointment, Mr. Moore was an Assistant Director at the Cleveland Regional Office, a position he occupied since 2016.

Travis E. Kraft
Assistant Director: Travis E. Kraft
Mr. Travis E. Kraft, was appointed Assistant Director in August 2011. Prior to this appointment, Mr. Kraft served as Veterans Service Center Manager at the Nashville RO. Mr. Kraft is responsible for administering benefits and services to a Veteran population of about 474,000 across Tennessee and Ft. Campbell, Kentucky. The Nashville Regional Office administers approximately $1.4 billion in annual federal benefits. These benefits include compensation, pension, and vocational rehabilitation and employment. In addition, Mr. Kraft is responsible for the supervision of one of eight National Call Centers providing customer service to clients nationwide.

Assistant Director: Angela Odom
Ms. Angela Odom was appointed as Veterans Service Center Manager at the Nashville Regional Office (RO) in March 2012. In this capacity, she is responsible for administering compensation benefits and services to Tennessee Veterans and Veterans nationwide.  She began her VA career in the St. Petersburg Regional Office as a Veterans Service Representative.  Prior to her current appointment, she was an Assistant Veterans Service Center Manager at the St. Petersburg Regional Office.

Veteran Readiness and Employment Officer: S. Tonna Mustian
Ms. S. Tonna Mustian was appointed to the VR&E Officer position at the Nashville VA Regional Office in March 2016, where she leads a staff of 32 employees and is responsible for overseeing VR&E benefits to more than 3,000 Veterans. Ms. Mustian started her career in 2003 as a Vocational Rehabilitation Counselor at Salt Lake City VA Regional Office, After six years in the field, she served four years with Central Office as part of the Quality Assurance Review Team. Ms. Mustian returned to the field in 2013 as the Assistant VR&E Officer at the Nashville VA Regional Office before moving to the VR&E Officer position.

Support Services Division Chief: Darrell Jacobs
Mr. Darrell Jacobs was appointed as the Support Services Division (SSD) Chief for the Nashville Regional Office (RO) in December 2018.  The Nashville SSD supports the RO with budget, payroll, facilities, privacy, records management, and Veterans payments living within the state of Tennessee.  The Nashville SSD supports close to 1000 Veteran Benefits Administration (VBA) employees located in 7 Federal facilities and multiple other locations throughout the state of Tennessee.  Mr. Jacobs began his VBA career in August 2010 as a Veteran Service Representative at the Nashville RO, in August 2015 he moved to the Denver RO as a Veteran Claims Examiner training newly hired VBA employees. He returned to the Nashville RO in April 2017 as a manager before moving to SSD.

Nashville National Call Center Manager: John D. McDonald
Mr. John D. McDonald was selected as the Nashville National Call Center Manager in June 2019. He was previously a coach in the Cleveland National Call Center. He is responsible for overseeing a staff of approximately 200 employees who are tasked with providing timely and accurate telephone service to Veterans, Servicemembers, their families and survivors who call the toll-free hot line at 1-800-827-1000. John is also an Army Veteran.