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Manila Regional Office

Meet Our Leadership Team

Tracey A. Betts

Station Director: Tracey A. Betts

Tracey Betts was appointed as the Director of the VA Manila Regional Benefit Office and Outpatient Clinic on June 24, 2018. The Manila Office is the Department’s only office located in a foreign country; therefore, Ms. Betts also serves as the United States Attaché for Veterans Affairs at the United States Embassy in the Philippines. In this role, Ms. Betts provides executive direction to 164 employees who administer medical and non-medical benefits to Veterans, their dependents, and their survivors residing in the Philippines to include disability compensation, pension, education, vocational rehabilitation and the Filipino Veterans Equity Compensation (FVEC) benefits. Monthly monetary disbursements total $17.5 million for approximately 16,000 beneficiaries throughout the Philippines. The clinic provides a full range of outpatient medical services for eligible Veterans. VA services are provided within an annual operating budget of $16 million.

Ms. Betts has over 35 years of experience in the Veterans Benefits Administration, having worked at both the field and headquarters levels. She began her career in 1983, as a clerk typist at the Houston Regional Office, and later transitioned to VA Central Office as a Systems and Procedures Analyst with the Office of Financial Management crafting financial policy. Ms. Betts has served as a mentor for the Presidential Management Fellows and Leadership Development Programs.

Ms. Betts was born in Guam and grew up on Wake Island and Kwajalein. She is a native Hawaiian graduate of the Kamehameha Schools. Ms. Betts has two adult children, and resides in Manila with her husband Charles.




Kevin J. Mcallister

Assistant Director: Kevin J. McAllister

Kevin J. McAllister became the Assistant Director of the VA Manila Regional Benefit Office on 16 September 2018.  The Manila Office is the Department’s only office located in a foreign country; therefor, Mr. McAllister also serves as an Embassy Officer for the United States Embassy in the Philippines.  As the Assistant Director, Mr. McAllister is responsible for 173 employees who administer medical and non-medical benefits to Veterans, their dependents, and their survivors residing in the Philippines to include disability compensation, pension, education, vocational rehabilitation and the Filipino Veterans Equity Compensation (FVEC) benefits.  Monthly monetary disbursements total $20 million for approximately 19,000 beneficiaries throughout the Philippines.  The clinic provides a full range of outpatient medical services for eligible Veterans.  VA services are provided within an annual operating budget of $18.7 million.

Kevin has over 22 years of federal service and began his career with the Veterans Benefits Administration (VBA) in 2008, as a Loan Specialist with VBA’s Loan Guaranty Service in the Specially Adapted Housing Programs policy and procedures division at VBA Central Office, Washington, DC.  He transitioned to the Office of Management as a Management and Program Analyst in March of 2012.  In this role he served as a senior advisor to the Director, Office of Management supporting the areas of Employee Development and Training, Acquisition, Administration and Facilities, Human Resources.  Over the years he also served on details as the Acting Deputy Director for the Office of Administration and Facilities (2018), Acting Deputy Director for the Office of Management (2016), Acting Deputy Director for the Office of Field Operations (2015), and Acting Chief of Administrations (2014).  Kevin has over 18 years of federal experience.  He has been with the Veterans Benefits Administration for the past 6 years.  Prior to becoming the Management & Program Analyst for the Office of Management, he served as a Loan Specialist for Loan Guaranty Service in the Specially Adapted Housing Programs policy and procedures department at VBACO. 

Mr. McAllister was born in St. Paul, Minnesota and has three adult children.  He currently resides in Manila with wife Lucenia “Vicky” who was born in the Philippines.  Mr. McAllister served four years in the U.S. Marine Corp and six years in the U.S. Army.


Vicki Randall

Clinic Manager: Vicki Randall

Vicki Randall became the Clinic Manager of the VHA Outpatient Clinic in Manila, Philippines on July 15, 2012. Ms. Randall began her VA career in January 2000.

Prior to her appointment in Manila, Ms. Randall served as the Health Systems Specialist to the Chief of Staff at the Oklahoma City VA Medical Center from July 2005 to July 2012. In 2010, the Medical Center Director expanded her duties and detailed Ms. Randall to serve as a contract liaison between VISN, local contracting staff and medical center leadership. She was responsible for analyzing requests for medical center contracts, leases, services, supplies, contract nursing homes, and community based outpatient clinics. Additional responsibilities included the transition of contracts to FTE and she identified opportunities to reduce cost of emergency equipment purchases, services and repairs. From January 2000 to July 2005, she served as the Education Coordinator where she developed the first education program for the Oklahoma City VA Medical Center. She chaired the VISN 16 Education Committee, assisted in the development of the Emerging VA Leadership Program (EVAL), the Leadership Development Institute (LDI) and VISN 16 Cornerstone Supervisory Training programs. She has chaired numerous local, regional and national committees. She has led multiple special projects, served as Acting Chief Logistics Officer, Acting Associate Director and Acting Medical Center Director.

Prior to joining the VA, she served as Director of Academic and Student Services at the University of Oklahoma Health Sciences Center.

Ms. Randall earned a Bachelor of Science in Health Services Administration from Oklahoma City University and a Master's in Education in Adult and Higher Education Administration from the University of Oklahoma.

Nathan "Paul" Loftis, II

Veterans Service Center Manager: Nathan "Paul" Loftis, II

Paul is a veteran of the United States Army and comes from a military family.  His father was a Vietnam veteran and his Grandfather served in World War II.   

Paul has a long history of serving veterans.  He began his career as a County Veterans Service Officer in Stokes County, North Carolina where he was born and raised.  His was chosen as the National Assistant Director of Membership and Internal Affairs for the American Legion.  After traveling the country, Paul returned to North Carolina and served as a District Service Officer with the North Carolina Division of Veterans Affairs in the Charlotte North Carolina office.  Soon after, he was chosen to become a State Service Officer assisting veterans with claims and appeals.  This opportunity afforded Paul to become more involved in the process of serving veterans as the office was co-located with VA Regional Office in Winston-Salem, North Carolina.

Paul began his career with VA as a Veteran Service Representative in the Winston-Salem Regional Office in July 2007. He attained the title of Certified Veterans Service Representative (Authorizer) prior to his appointment into management as Assistant Coach, Coach, and Acting Assistant Veterans Service Center Manager.  His areas of expertise include Post-Determination, Training, Quick Start, IPC, VSC Core, and Non-Rating Teams.

Paul’s other professional accomplishments include participation in the Winston-Salem Regional Office local Leadership Development Program;  member of the national Pre-Discharge Redesign Committee, representing Winston Salem; member of the VBMS Requirements group for Pre-Discharge; and was chosen as a member of the Director’s Innovation Committee.  Paul has an extensive background planning and attending veterans’ outreach events. 

Paul is a graduate of Indiana Wesleyan University with a Bachelor of Science in Management.

Christian Mejia

Support Services Division Chief: Christian Mejia

Christian Mejia reported to the Manila Regional Office & Outpatient Clinic as Chief of the Support Services Division (SSD) on January 23, 2017. He serves as the station’s Chief of Finance, Administration, Logistics, and Facilities Support for VBA and VHA operations.

Prior to his current position, Mr. Mejia served as a Systems and Procedures Analyst in the Office of Resource Management at VA Central Office. In this position, he provided financial policy assistance and program oversight at various levels of the organization. Mr. Mejia managed the VBA-wide travel card and travel policy programs, and provided assistance to quality assurance teams during VBA site visits. Christian’s other responsibilities included assisting with VBA’s effort to reduce improper payments in compliance with the Improper Payments Elimination and Recovery Act (IPERA), assisting with the VBA-wide purchase card program, and serving as a Subject Matter Expert in VA-wide financial policy rewrite workgroups.

Mr. Mejia began his career with the Veterans Benefits Administration in 2006 with the Seattle Regional Office, and held positions in Finance and Accounting before becoming an Administrative Officer. In this position, he supported financial policy and process implementation and oversight. Christian managed multiple programs and projects at the RO including local implementation of financial systems, administrative systems, and minor construction and space layout projects.

Mr. Mejia is a graduate of the 2011 VBA Leadership Enhancement and Development (LEAD) Program, and has completed the VHA VISN 20 Supervisory Skills Training Program. He holds a Bachelors Degree in Finance from Seattle University and is currently pursuing his Masters Degree in Public Administration.