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Manchester Regional Office

Meet Our Leadership Team


Director: Bradley G. Mayes

Mr. Mayes was appointed Director of the VA Regional Office in Boston, Massachusetts, in August 2010. He is responsible for administering the disability compensation and veteran readiness and employment programs in Massachusetts serving more than 375,000 Veterans and their families. In November 2011, he assumed responsibility for the Manchester, New Hampshire, and White River Junction, Vermont, VA Regional Offices expanding his leadership role to the entire Middle New England area of operations.

Prior to Mr. Mayes’ assignment in Boston, he led VA's Compensation and Pension Service from 2006 to 2010. This assignment is acknowledged as one of the most complex and demanding within the Veterans Benefits Administration. As Director of Compensation and Pension Service, he was responsible for policy formulation and oversight of VA’s disability compensation and pension benefit programs with a portfolio that grew from nearly $35 billion to more than $48 billion during his tenure. His accomplishments include groundbreaking new disability evaluation criteria for Traumatic Brain Injury and simplified claims procedures for Veterans suffering with Post-traumatic Stress Disorder.

Mr. Mayes entered the Senior Executive Service in February 2005 when he was appointed Director of the Cleveland VA Regional Office, VA’s seventh largest regional office at the time. Mr. Mayes began his career with the VA in 1991 as a GS-5 Education Claims Examiner. He is a graduate of the Federal Executive Institute and Leadership VA. Mr. Mayes graduated with honors from Southern Illinois University at Edwardsville with a degree in Economics.



Assistant Director: Ena Lima

Ena Lima was appointed as Assistant Director of the Boston, Manchester and White River Junction VA Regional Offices in August 2015.  In this position, she is responsible for assisting the Director in the administration of disability compensation and veteran readiness and employment programs to 18,000 Veterans and their families residing in the state of New Hampshire.  She also assists the Director in the management of the Boston, MA and White River Junction, VT Regional Offices

Ms. Lima served as the Veterans Service Center Manager for the Indianapolis Regional Office from 2010 to 2015. During her tenure, she served as project manager and change management agent for the implementation of the Integrated Lab (ILAB), which became the catalyst for the Transformation Process Model (TPM) established nationally in 2012.  Prior to this role, she served as the Service Center Manager of the Hartford Regional Office from 2008 to 2010. Ms. Lima began her Veterans Affairs career in July 2000, as a Veterans Service Representative at the New York Regional Office.

Ms. Lima attended VBA’s Division Leadership Management Training program (DLMT) in 2006 and has participated in VBA’s Executive Coaching Course in 2011. She has served as an instructor for VBA’s Senior Management Training Course as well as a mentor for VBA’s LEAP.



Veterans Service Center Manager: Pamela Tebo-Piccione

Mrs. Tebo-Piccione began her career with the Department of Veterans Affairs, Veterans Health Administration in 1984.  She transferred her career to the Veterans Benefits Administration in 1992.

In February 2012 she was promoted as the Veterans Service Center Manager at the Manchester VA Regional Office.  Mrs. Tebo-Piccione oversees the administration of the disability compensation program for Veterans and their dependents living in New Hampshire. 

Mrs. Tebo-Piccione resides in New Hampshire with her husband and daughter.


Jenny Willett

Veteran Readiness and Employment Officer: Jenny Willett

Jenny Willett was appointed as the Veteran Readiness and Employment (VR&E) Officer for the VA Regional Offices in Boston, MA, Manchester, NH, and White River Junction, VT in April 2019. In this position, she is responsible for providing managerial and administrative leadership for the VR&E Division. In addition to the VR&E staff located at the Regional Offices, she is also responsible for remotely managing VR&E employees at 2 outbased sites.

Ms. Willett served as a Management Analyst for the Director’s Office in VR&E Service from 2016 to 2019. She served as a coordinator and task manager on designated matters relative to program management, administration, and coordination. Ms. Willett was instrumental in moving VR&E Service to a paperless environment for their concurrence process. She began her federal career as a Vocational Rehabilitation Counselor at the Togus Regional Office from 2009 to 2016.

Ms. Willett graduated from the University of Maine at Farmington with a Bachelor of Science Degree in Rehabilitation Services and graduated with honors from the University of Southern Maine with a Master’s Degree in Counseling with a concentration in Psychosocial Rehabilitation.