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Manchester Regional Office

Meet Our Leadership Team

 

 
Lima

Executive Director: Ena Lima
Boston, Manchester, and White River Junction VA Regional Offices

Ena Lima was appointed as Executive Director of the Boston, Manchester, and White River Junction VA Regional Offices in January 2022. In this position, she is responsible for the administration of disability compensation and veteran readiness and employment programs to nearly 481,000 Veterans and their families residing in the states of Massachusetts, New Hampshire, and Vermont.

Ms. Lima served as the Veterans Service Center Manager for the Indianapolis Regional Office from 2010 to 2015. During her tenure, she led several vital transformation initiatives in support of the VA’s strategic goals. These multidisciplined initiatives laid the foundation for major organizational changes that transformed VBA’s operating model and improved the customer experience and service delivery to Veterans. Prior to this role, she served as the Service Center Manager of the Hartford Regional Office from 2008 to 2010. Ms. Lima began her Veterans Affairs career in July 2000, as a Veterans Service Representative at the New York Regional Office.

Ms. Lima holds a Bachelor of Arts degree from Hobart and William Smith Colleges and resides in the New Hampshire.

 

Sarah Classy

Assistant Director: Sarah Classy

Ms. Classy was appointed as the Assistant Director of the Boston, Manchester, and White River Junction Regional offices in June 2022. In this role she is responsible for the administration of disability compensation and Veteran Readiness and Employment programs, in Massachusetts, New Hampshire, and Vermont.

Prior to her appointment at the Boston Regional Office, Ms. Classy served as the Veterans Service Center Manager at the Hartford Regional Office, where she was responsible for the daily operations and oversight of the Veterans Service Center.

After receiving her Bachelor of Science Degree from Roger Williams University, Ms. Classy began her career with the Department of Veterans Affairs in 2009, at the Providence Regional Office as a Veterans Service Representative. During her tenure in Providence, Ms. Classy held progressively more responsible management positions including serving as a Rating Veterans Service Representative, Quality Review Specialist, Assistant Coach and Coach in both the Veterans Service Center and the Disability Rating Acting Site. She also was a Management Analyst with the Office of Field Operations. In this capacity she served as a liaison for multiple business lines and was responsible for the implementation of several large national transformation initiatives and projects.

Ms. Classy is a graduate of the 2015 Leadership Enhancement and Development Program (LEAD), the 2016 Leadership Enrichment and Progression (LEAP) Program, and the 2021 Assistant Director Development Program (ADDP).

Eric Schell

Acting Veterans Service Center Manager: Eric Schell


Eric Schell is the Acting Veterans Service Center Manager in the Manchester VA Regional Office. In this role he oversees the administration of the disability compensation program for Veterans and their dependents living in New Hampshire. Mr. Schell joined VBA as a Veterans Service Representative at the Boston VA Regional Office in October 2007. He progressed through the roles of Authorizer and Authorization Quality Review Specialist. Eric was selected as a Supervisory Veterans Service Representative (Coach) in 2013.

Mr. Schell transitioned to VBA Central Office with Compensation Service in April 2016. In this role he was responsible for daily contract Medical Disability Examination (MDE) operations in North Atlantic/Northeast District, as well as reporting and data analysis for the contract MDE program. Eric served on details as Chief of the MDE Acquisitions Support Staff, and Chief of the Operations Analysis staff, Office of Field Operations. In these roles he gained insight into program and project management, data analysis, and federal acquisitions and budget procedures. In March of 2019 Mr. Schell was selected as a Senior Organizational Performance Strategist with the Office of Strategic Initiatives and Collaboration. In this role he acted as a consultant to VBA Lines of Business and Staff Offices in areas such as program design, performance measurement, and process improvement. He led initiatives such as the Debt Management Legislation Compliance Integrated Project Team, which worked to achieve VBA compliance with legislation impacting how VA manages Veteran and beneficiary debt.

Eric earned a B.A. in Management from Hartwick College in Oneonta, NY, and an M.A. in Public Administration from Northeastern University in Boston, MA. Mr. Schell is a graduate of VBA’s Compensation Service Leadership Program in 2017, and the Leadership Enrichment and Progression Program in 2019.