The Chicago Regional Office is open by appointment only. Visitors seeking assistance from the Public Contact Team at the Chicago Regional Office are encouraged to schedule a virtual appointment on the Visitor Engagement Reporting Application (VERA). VERA is a self-service portal which allows visitors to schedule, reschedule, and cancel appointments. Please follow this link or use the camera on your smartphone to capture the QR code below to schedule the appointment. You will receive email confirmation of your appointment. : VERA - HOME