Ena Lima was appointed as Executive Director of the Boston, Manchester, and White River Junction VA Regional Offices in January 2022. In this position, she is responsible for the administration of disability compensation and veteran readiness and employment programs to nearly 481,000 Veterans and their families residing in the states of Massachusetts, New Hampshire, and Vermont.
Ms. Lima served as the Veterans Service Center Manager for the Indianapolis Regional Office from 2010 to 2015. During her tenure, she led several vital transformation initiatives in support of the VA’s strategic goals. These multidisciplined initiatives laid the foundation for major organizational changes that transformed VBA’s operating model and improved the customer experience and service delivery to Veterans. Prior to this role, she served as the Service Center Manager of the Hartford Regional Office from 2008 to 2010. Ms. Lima began her Veterans Affairs career in July 2000, as a Veterans Service Representative at the New York Regional Office.
Ms. Lima holds a Bachelor of Arts degree from Hobart and William Smith Colleges and resides in the New Hampshire.
Ms. Classy was appointed as the Assistant Director of the Boston, Manchester, and White River Junction Regional offices in June 2022. In this role she is responsible for the administration of disability compensation and Veteran Readiness and Employment programs, in Massachusetts, New Hampshire, and Vermont.
Prior to her appointment at the Boston Regional Office, Ms. Classy served as the Veterans Service Center Manager at the Hartford Regional Office, where she was responsible for the daily operations and oversight of the Veterans Service Center.
After receiving her Bachelor of Science Degree from Roger Williams University, Ms. Classy began her career with the Department of Veterans Affairs in 2009, at the Providence Regional Office as a Veterans Service Representative. During her tenure in Providence, Ms. Classy held progressively more responsible management positions including serving as a Rating Veterans Service Representative, Quality Review Specialist, Assistant Coach and Coach in both the Veterans Service Center and the Disability Rating Acting Site. She also was a Management Analyst with the Office of Field Operations. In this capacity she served as a liaison for multiple business lines and was responsible for the implementation of several large national transformation initiatives and projects.
Ms. Classy is a graduate of the 2015 Leadership Enhancement and Development Program (LEAD), the 2016 Leadership Enrichment and Progression (LEAP) Program, and the 2021 Assistant Director Development Program (ADDP).
Cathy A. Battles was appointed as Veterans Service Center Manager in 2018. In this position, she is responsible for the administration of disability compensation benefits to nearly 328,000 Veterans and their families residing in the Commonwealth of Massachusetts. Ms. Battles began her career with the Department of Veterans Affairs in 1994 as an Office Automation Clerk and has held various positions within VBA to include Veterans Service Representative in 1998, Senior Veterans Claims Examiner in 2001, Rating Veterans Service Representative in 2005, Decision Review Officer in 2008 and Assistant Veterans Service Center Manager in 2012. Ms. Battles attended the VBA's Executive Leadership Coaching Program in 2017. She currently resides in Massachusetts.
Eric Schell is the Assistant Veterans Service Center Manager in the Boston VA Regional Office. In this role he manages daily operations in the Veterans Service Center. He leads a team of first-line supervisors managing 85 employees who adjudicate Veterans’ Disability Compensation claims and provide outreach and public contact services. Mr. Schell joined VBA as a Veterans Service Representative at the Boston VA Regional Office in October 2007. He progressed through the roles of Authorizer and Authorization Quality Review Specialist. Eric was selected as a Supervisory Veterans Service Representative (Coach) in 2013.
Mr. Schell transitioned to VBA Central Office with Compensation Service in April 2016. In this role he was responsible for daily contract Medical Disability Examination (MDE) operations in North Atlantic/Northeast District, as well as reporting and data analysis for the contract MDE program. Eric served on details as Chief of the MDE Acquisitions Support Staff, and Chief of the Operations Analysis staff, Office of Field Operations. In these roles he gained insight into program and project management, data analysis, and federal acquisitions and budget procedures.
Eric earned a B.A. in Management from Hartwick College in Oneonta, NY, and an M.A. in Public Administration from Northeastern University in Boston, MA. Mr. Schell is a graduate of VBA’s Compensation Service Leadership Program in 2017, and the Leadership Enrichment and Progression Program in 2019.