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Pittsburgh Regional Office

Meet Our Leadership Team


Jennifer Vandermolen 

Director: Jennifer Vandermolen

Jennifer Vandermolen was appointed Director of the Pittsburgh Regional Office on Oct. 23, 2011. She administers benefits and services to more than 450,000 Veterans in the RO’s service area. Her duties also extend to Veterans living in most foreign countries and those moving through two Benefits Delivery at Discharge sites located in Germany and Korea. Ms. Vandermolen has more than 20 years of experience in VA Benefits Administration.

Jenny Willettt

Assistant Director: Jenny Willett

Jenny Willett was appointed Assistant Director of the Pittsburgh Regional Office in May 2021. Prior to her selection as the Assistant Director for the Pittsburgh Regional Office, Ms. Willett served as the Veteran Readiness and Employment Officer for the VA Regional Offices in Boston, MA, Manchester, NH, and White River Junction, VT from April 2019 to May 2021 and as a Management Analyst for the Director's Office in Veteran Readiness and Employment Service from August 2016 to April 2019. She began her federal career as a Vocational Rehabiltation Counselor at the Togus Regional Office from 2009 to 2016.

 Cynthia McJunkin

Veterans Service Center Manager: Cynthia McJunkin

Cynthia M. McJunkin was appointed Veteran Service Center Manager of the Pittsburgh Regional Office, effective April 26, 2015.  Prior to her selection, Cynthia served as the Assistant Veterans Service Center Manager in Buffalo, NY.

Dexel Tolliver

Veteran Readiness and Employment Officer: Dexel Tolliver

Dexel Tolliver was appointed Veteran Readiness and Employment Officer at the Pittsburgh Regional Office in November 2022. Ms. Tolliver began her federal career in April 2019 as a Vocational Rehabilitation Counselor in the Oakland VR&E Office in Oakland, CA. Prior to this position, she worked with Veterans and others with disabilities as a Vocational Rehabilitation Counselor in the Pennsylvania Office of Vocational Rehabilitation and as a Supervisory Vocational Rehabilitation Specialist for the District of Columbia Department of Disability Services.

Robert S. Shields

Support Services Chief: Robert S. Shields

Robert S. Shields was appointed Chief, Support Services Division of the Pittsburgh Regional Office, effective December 25, 2016. Prior to his selection as the Chief, SSD for Pittsburgh, Robert served as a Human Resources Specialist for the Regional Office. Robert is retired from the United States Army.