Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
 

Phoenix Regional Office

Meet Our Leadership Team

Chris Norton

Director: Chris Norton

Chris Norton was appointed Director of the Phoenix Regional Benefits Office in June, 2016. Mr. Norton is responsible for administering compensation, pension and Veteran readiness benefits for over 560,000 veterans and their families residing in Arizona. The Phoenix RO also supports a National Call Center.

Tracie Pinkston

Assistant Director: Tracie Pinkston

Tracie Pinkston was selected as an Assistant Director at the Phoenix Regional Benefits Office in November 2019. She shares responsibility for the effective and efficient direction, control, and operation of benefits delivery for Veterans and dependents residing in Arizona.

Amanda French

Assistant Director: Amanda French

Amanda French was selected as an Assistant Director at the Phoenix Regional Benefits Office in March 2022. She shares responsibility for the effective and efficient direction, control, and operation of benefits delivery for Veterans and dependents residing in Arizona.

Michael Zybarth

Veterans Service Center Manager: Michael Zybarth

Michael Zybarth was selected for this position in September of 2015. In this position he administers Compensation and Pension programs and provides other assistance regarding VA benefits and services to Veterans, Servicemembers, their families, and survivors residing in Arizona.

Jill Rufener

National Call Center Manager: Jill Rufener

Jill Rufener was selected for this position in April 2012. She is responsible for providing timely and accurate telephone service to Veterans, Servicemembers, their families, and survivors who call the toll-free number  1-800-827-1000.  

Walter Strong Jr.

Veteran Readiness & Employment Officer: Walter Strong Jr.

Walter “Walt” Strong Jr. was selected for this position in April 2011. He ensures the effective and efficient administration of Veteran Readiness & Employment (VR&E) benefits to Veterans, Service members, their families, and survivors in Arizona.

Carla Flores

Support Services Chief: Carla Flores

Carla Flores was selected for this position in December 2019. She is responsible for the oversight of the Financial and Administrative operations, including Payroll and Budgeting, Procurement, Auditing, Compliance, Facilities & Fleet Management, and Records and Credit Card Management.

Hector Sanchez

Human Resources Supervisor: Hector Sanchez

Hector Sanchez was selected for this position in January 2022. Leading the Human Resources department, Hector is responsible for all employee and labor relations for the Phoenix Regional Office.