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Phoenix Regional Office

Meet Our Leadership Team

Chris Norton

Director: Chris Norton

Chris Norton was appointed Director of the Department of Veterans Affairs Phoenix Regional Office in June, 2016. Mr. Norton is responsible for administering compensation, pension and vocational rehabilitation benefits for over 560,000 veterans and their families from the state of Arizona. In addition, the Phoenix Regional Office oversees home loan guarantee benefits for veterans from California, Arizona, Nevada, and New Mexico, and supports a National Call Center.

Sergio Chao

Assistant Director: Sergio Chao

Mr. Chao was selected to the position of Assistant Director at the Phoenix VA Regional Office in September 2013.  He shares responsibility for the effective and efficient direction, control, and operation of benefits delivery for Veterans and dependents residing in the State of Arizona.

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Loan Guaranty Officer: Jeffrey Wilson

Jeffery Wilson was selected for this position in October 2016.  He is responsible for the management and administration of the Phoenix Regional Loan Center (RLC), which delivers the home loan benefit to Veterans in Arizona, California, Nevada, and New Mexico.

Walt Strong

Vocational Rehabilitation and Employment (VR&E) Officer: Walter Strong Jr.

Walter “Walt” Strong Jr. was selected for this position in April 2011. He ensures the effective and efficient administration of VR&E benefits to Veterans, Service members, their families and survivors in Arizona.

Michael Zybarth.

Veterans Service Center Manager: Michael Zybarth

Mr. Zybarth was appointed to this position in September of 2015. In this position he administers Compensation and Pension programs and provides other assistance regarding VA benefits and services to Veterans, Servicemembers, their families and survivors in the RO’s service area.

Jill Rufener

National Call Center Manager: Jill Rufener

Ms. Jill Rufener was selected as the Phoenix National Call Center Manager in April 2012.  She is responsible for providing timely and accurate telephone service to Veterans, Servicemembers, their families and survivors who call the toll-free hot line at 1-800-827-1000.