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VA » Veterans Benefits Administration » Regional Benefit Offices » Phoenix Regional Office » Meet Our Leadership Team

Phoenix Regional Office

Meet Our Leadership Team

	Director: Chris Norton Director Norton, appointed in June 2016, is responsible for administering compensation, pension, and Veteran readiness & employment benefits for an extensive population of over 500,000 Veterans and their families residing in Arizona. Director Norton also supports the operations of a national call center, extending his assistance to Veterans nationwide.
	Assistant Director: Amanda French Amanda was appointed as an Assistant Director in March 2022. She shares responsibility for the effective and efficient direction, control, and operation of benefits delivery for Veterans and dependents residing in Arizona.
	Assistant Director: Walt Strong Walt was appointed as an Assistant Director in July 2023. He shares responsibility for the effective and efficient direction, control, and operation of benefits delivery for Veterans and dependents residing in Arizona.
	Acting Veterans Service Center Manager: Christina Ramsey Christina is Acting Veterans Service Center Manager. In this position she administers Compensation and Pension programs and provides other assistance regarding VA benefits and services to Veterans, Servicemembers, their families, and survivors residing in Arizona.
	National Call Center Manager: Jill Rufener Jill was selected for this position in April 2012. She is responsible for providing timely and accurate telephone service to Veterans, Servicemembers, their families, and survivors who call the toll-free number 1-800-827-1000.
	Acting Veteran Readiness & Employment Officer: Kate Schoenlein Kate is Acting Veteran Readiness & Employee Officer. She ensures the effective and efficient administration of Veteran Readiness & Employment (VR&E) benefits to Veterans, Service members, their families, and survivors in Arizona.
	Acting Support Services Chief: Brandon Ollis Brandon is Acting Support Services Chief. He is responsible for the oversight of the Financial and Administrative operations, including Payroll and Budgeting, Procurement, Auditing, Compliance, Facilities & Fleet Management, and Records and Credit Card Management.
	Human Resources Supervisor: Jesus Rodriguez Jesus was selected for this position in January 2023. Leading the Human Resources department, Jesus is responsible for all employee and labor relations for the Phoenix Regional Benefits Office.
	Analyst / Public Affairs Officer: Nikki Wilder Nikki was selected for this position in July 2022. Nikki collaborates with community partners to engage Veterans and their families while building working relationships through effective communication and coordination. Her efforts help create a support environment, benefiting the Veteran community and strengthening the network of support available to them.