Visitors seeking assistance from the Regional Office Public Contact Team are encouraged to schedule a virtual or in-person appointment on VERA.
Please follow go to VERA - Home (force.com) to schedule an appointment. You will receive email confirmation of your appointment.
Our Public Contact office is currently open Monday through Friday from 9am-2:30pm to help Veterans and family members with no appointment needed.
In addition, we have staff at the Raymond G. Murphy VA Medical Center on Tuesdays/Wednesdays/Thursdays from 8am-3:30pm. They are located in the Eligibility department by the main entrance.
Assistance is also available by contacting our National Call Center at 1-800-827-1000 or by submitting an online inquiry through the Ask VA (AVA) Information System portal Contact Us | Veterans Affairs (va.gov)
You may mail or fax Veteran compensation claims and evidence to:
Department of Veterans Affairs
Claims Intake Center
PO Box 4444
Janesville, WI 53547-4444
Fax Toll Free: 844-531-7818
You may mail or fax Veteran claims for NSC pension and/or survivors benefits and evidence to:
Department of Veterans Affairs
Pension Intake Center
P.O. Box 5365
Janesville, WI 53547-5365
Fax Toll Free 844-655-1604