Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
eBenefits Access Your VA & DoDo Benefits 24-7

Buffalo Regional Benefit Office

Meet Our Leadership Team


Donna Mallia 

Director: Donna Mallia

Donna Mallia was appointed Director of the Buffalo Regional Office (RO) on Oct. 31, 2004. She manages the full range of benefits and services to Veterans, Servicemembers, their families and survivors in the 31 western counties of New York, and educational benefits in the 14 Northeastern states, the District of Columbia, and foreign schools. Prior to this position, Donna Mallia served as Executive Management Officer, Office of Field Operations from August 2002 to December 2004.

Lillie Y. Jackson 

Assistant Director: Lillie Y. Jackson

Lillie Y. Jackson was appointed to this position in February 2010. She helps the Director administer all VA benefits and services. Prior to this appointment, she was Veterans Service Center Manager of the Philadelphia RO and Insurance Center from February 2007 to February 2010. Ms. Jackson retired from U.S. Navy in October 2005, and is a Veteran of Desert Shield/Storm and Operation Enduring Freedom/Iraqi Freedom.

Kimberly Wagner 

Education Officer: Kimberly Wagner

Kimberly Wagner took this position in July 2013. She manages Education benefits to Veterans in the 12 Northeastern states, the District of Columbia, and foreign schools. Ms. Wagner previously served as Assistant Education Officer in the Buffalo RO from August 2009 to July 2013.

Sammie Quillin 

Veterans Service Center Manager: Sammie Quillin

Sammie Quillin took the position in February 2014. He manages compensation benefits to Veterans in 31 counties throughout Upstate and Western New York. Mr. Quillin previously served as the Assistant Veterans Service Center Manager in the Seattle RO from December 2010 to February 2014.

Susan H. Fitzgibbons 

Vocational Rehabilitation and Employment (VR&E) Officer: Susan H. Fitzgibbons

Ms. Fitzgibbons took this position in 2005. She supervises 21 staff members who administer VR&E benefits for Veterans in western New York. She began her VA career in 2002 as a Vocational Rehabilitation Counselor at the Hartford RO.