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Web Automated Reference Material System

M27-1 Benefits Assistance Service Procedures



Part I. VBA Public Contact and Direct Services

Changes: 9/17/12 10/2/14 08/2/16 9/14/17 

Part II. VBA Outreach

Changes: 9/17/12 

Part III. VBA Web Communications

Subpart i. Web

  • Chapter 1 - Web Procedures
  • Chapter 2 - Web Content
  • Chapter 3 - Enterprise Content Management System (ECMS)
  • Chapter 4 - Federal Government Laws, Regulations, Executive Orders and OMB Directives

Changes: 9/17/12  7/6/16  9/7/16  9/7/16  9/7/16

Subpart ii. Social Media

Changes: 9/17/12 9/7/16

Part IV. Quality and Training

Changes: 9/17/12 7/16/14 1/24/17 7/11/17 9/15/17

Part V. Access and Business Applications

Changes: 9/7/16  9/14/17