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Service members are required to complete a Separation Health Assessment before they transition from active-duty service.
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Local Events and Happenings
Visitor Engagement Reporting Application (VERA)
Visitors seeking assistance from our Public Contact Team are encouraged to schedule a virtual or in-person appointment on the Visitor Engagement Reporting Application (VERA). You will receive email confirmation of your appointment.
Contact Information
You may contact us using the phone numbers and e-mails below:
| Location/Office | Phone Number | |
|---|---|---|
| Honolulu/Kauai | 1-800-827-1000 | pctc.vbahon@va.gov |
| Maui/Molokai/Lanai | (808) 433-0280 | pctc.vbahon@va.gov |
| Hilo/Kona | (808) 935-6163 | pctc.vbahon@va.gov |
| Guam | (671) 648-0010 (671) 648-0093 (671) 648-0094 (671) 648-0090 (671) 648-0095 |
pctc.vbahon@va.gov |
| American Samoa | (684) 699-3730, press 5 |
pctc.vbahon@va.gov |
| VR&E Office | (808) 433-0560 | vrc.vbahon@va.gov |
You may mail or fax claims and evidence to:
Department of Veterans Affairs
Claims Intake Center
PO Box 4444
Janesville, WI 53547-4444
Fax Toll Free: 844-531-7818
Hilo VBA Benefits Counselor Currently Unavailable
Week of June 12-16, 2023:
A Honolulu-based Benefits Counselor will be in the Hilo Benefits Office to answer benefits questions and assist with the claim process.
How Do I Get Assistance in the Meantime?: Contact the VA National Call Center at 1-800-827-1000 OR contact the Honolulu Regional Office Benefits Team at 808-935-6163 OR email, pctc.vbahon@va.gov
For security reasons, please do not include your Social Security number in the email or phone call.
What Happens Next?: A Benefits Counselor will contact you within 24 hours of leaving a message or receipt of email. If your message or email is received after 2:30pm, or on a holiday, or on a weekend, you will be contacted the next business day. Benefit Counselors are available to address non-health care related inquiries related to the PACT Act, Compensation, Pension, Survivor Benefits, Claims, Appeals, and answer general VA-related questions.
VA Benefits Counselor in Saipan, CNMI
The VA Benefits counselor is available to answer benefits questions and assist with the claim process for customers in Saipan, Tinian and Rota.
Appointments are required.
To schedule an appointment:
Date and Times: Monday (excluding Federal holidays) from 8:00am to 4:00pm (Saipan local time)
Location: Saipan VA Clinic, MH-II Building, Suite 100 and 206, Mariana Heights Business Park, Saipan, MP 96950
Phone: 670-322-0035
To schedule an appointment:
Date: Tuesday through Friday (excluding Federal holidays)
Time: 8:00am to 4:00pm (Saipan local time)
Location: CNMI Office of Veterans Affairs, 1364 Anatahan Drive, Capital Hill, Saipan, MP 96950
Phone: 670-664-2650
Visit-Tinian
Date: Thursday, June 8, 2023
Time: 9:00am to 2:30pm (Tinian local time)
Location: Department of Natural Resources
Event: The Saipan-based VBA Benefits Counselor will be visiting Tinian to answer benefits questions and assist with the claim process.
Questions: Please email, pctc.vbahon@va.gov
Visit-Molokai
Date and Times: Tuesday, June 13, 2023 from 8:30am to 1:30pm (Hawaii local time)
Location: Molokai Veterans Caring for Veterans Center, 81 Kaunakakai Place, Kaunakakai, Molokai 96748
Event: A VA Benefits Counselor assigned to the Honolulu VA Regional Office will be at the Molokai Veterans Caring for Veterans Center to answer benefits questions and assist with the claim process.
Questions: Please email, pctc.vbahon@va.gov
Visit-Kailua-Kona
Date: Tuesday, June 13, 2023, and Tuesday, June 20, 2023,
Time: 10:00am to 2:00pm (Hawaii local time)
Walk-In Only: Customers Seen on a First Come First Served Basis
Location: Kona Vet Center, Hale Kui Plaza, Suite 207, 73-4976 Kamanu Street, Kailua-Kona, HI 96740
Event: A VA Benefits Counselor assigned to the Honolulu VA Regional Office will be at the Kona Vet Center to answer benefits questions and assist with the claim process.
Questions: Please call 808-935-6163 and leave a voice message or email, pctc.vbahon@va.gov
Guam and CNMI Virtual Benefits Workshop
Date:
Tuesday, June 13, 2023
Time: 4:00-6:00pm (Guam and CNMI local time)
Join by Phone:
1-404-397-1596, access code 27659765283##
Event:
Please join us for a Benefits Workshop. Topics include VA Compensation, Service Connection, Pension, Character of Discharge (COD), Military Sexual Trauma (MST), Women Veterans, Education and Training, Veteran Readiness and Employment, PACT Act, Home Loan Guaranty, Dependency and Indemnity Compensation (DIC), Survivors' Pension, and Burial and Plot Internment Allowance.
Expected Participants:
Veterans, Family Members, Surviving Spouses, and Community Providers
Visit-Kauai
Date: Wednesday, June 14, 2023
Time: 9:00am to 2:00pm (Hawaii local time)
Walk-In Only: Customers Seen on a First Come First Served Basis
Location: Kauai Veterans Center, 3215 Kauai Veterans Memorial Hwy, Lihue, HI 96766
Event: A VA Benefits Counselor assigned to the VA Honolulu Regional Office will be at the Kauai Veterans Center to answer benefits questions and assist with the claim process.
Questions: Please email, pctc.vbahon@va.gov
Visit-Rota
Date and Times: Thursday, June 15, 2023, from 11:00am to 3:30pm (Rota local time)
Location: Municipal Building
Event: The Saipan-based VBA Benefits Counselor will be visiting Rota to answer benefits questions and assist with the claim process.
Questions: Please email, pctc.vbahon@va.gov
Hawaii and American Samoa Virtual Benefits Workshop
Date:
Thursday, June 15, 2023
Time: 4:00-6:00pm (Hawaii local time) and from 3:00pm to 5:00pm (American Samoa local time)
Join by Phone:
1-404-397-1596, access code 27640558997##
Event:
Please join us for a Benefits Workshop. Topics include VA Compensation, Service Connection, Pension, Homeless, PACT Act, Character of Discharge (COD), Military Sexual Trauma (MST), Women Veterans, Education and Training, Veteran Readiness and Employment, Home Loan Guaranty, Insurance, Dependency and Indemnity Compensation (DIC), Survivors' Pension, and Burial and Plot Internment Allowance.
Expected Participants:
Veterans, Family Members, Surviving Spouses, and Community Providers
Visit-Lanai
Date and Times: Tuesday, June 27, 2023 from 8:00am to 1:30pm (Hawaii local time)
Location: Lanai Senior Center, 309 Seventh St, Lanai City, Lanai 96763
Event: A VA Benefits Counselor assigned to the Honolulu VA Regional Office will be at the Lanai Senior Center to answer benefits questions and assist with the claim process.
Questions: Please email, pctc.vbahon@va.gov
Veteran Rapid Retraining Assistance Program (VRRAP)
The Department of Veterans Affairs (VA) launched VRRAP for Veterans who have lost their jobs due to the COVID-19 pandemic. Veterans participating in VRRAP can receive education and training for high-demand occupations, which is determined by the Commissioner of Labor Statistics.
Veterans will receive up to 12 months of tuition and fees and a monthly housing allowance based on Post-9/11 GI Bill rates.
To learn more about VRRAP and how to apply for the program, Veterans can visit www.va.gov. Veterans can also contact the Education Call Center at 888-442-4551 between 7 a.m.-6 p.m. EST, Monday-Friday to speak with a VA education representative.
External Link Disclaimer: This page contains links that will take you outside of the Department of Veterans Affairs website. VA does not endorse and is not responsible for the content of the linked websites.