Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA Home Loans

 

Lender Program Participant Management (PPM) System Training Series

We're excited to share training materials covering the lender Program Participant Management (PPM) System.

About the Lender PPM System

On September 9, 2024, we published Circular 26-24-18 to notify lenders of the introduction of the new PPM System. The lender PPM System is a self-service tool that enables lenders to manage their profile information, complete annual renewal requirements, submit requests such as applications for automatic authority, underwriter nominations, agent recognition requests and remit related fees.

Starting Dec. 2, 2024, lenders are expected to complete actions specified in section 3.c of Circular 26-24-18 and remit any required fees through the PPM System on LGY Hub.

PPM System User Guide

A comprehensive technical guide to PPM including step-by-step instructions for major tasks. Users can search the PDF via ctrl-F or use the linked Table of Contents or headings.

Guide

PPM Lender Frequently Asked Questions (FAQs)

A list of common questions and answers to provide guidance for lenders.

PPM Lender FAQs

PPM System Webinar Series

To support the transition, we delivered a two-part series on PPM Basics and PPM Tasks.

PPM System Basics

An overview of the PPM System, how to navigate the system and register VA Relationship Managers.

PPM Basics slides



PPM System Tasks

Learn how to submit applications from new agents and underwriters, complete the renewal and validation processes, and how to manage and process applications within the PPM System.

PPM System Tasks slides



PPM Lender Refresher Webinar Series

To support lenders ahead of the 2025 Annual Renewal and Validation deadline, we delivered a series of PPM Lender Refresher webinars. Slides and videos from these webinars are provided below. Videos include demonstrations of the processes and Q&A with attendees.

PPM Lender Refresher - Annual Renewal

Guidance for Non-Supervised Lenders with Automatic Authority who must complete the Annual Renewal (including Renewal of authority and Renewal of agents)

PPM Lender Refresher - Annual Renewal



PPM Lender Refresher – Annual Validation

Guidance for Non-Supervised lenders without Automatic Authority (including brokers) and Supervised lenders who must complete the Annual Validation

PPM Lender Refresher - Annual Validation

return to top go