VA Home Loans
VA Partial Claim and Loss Mitigation Waterfall Webinar Series
Loan Guaranty Service (LGY) is pleased to announce the launch of the new VA Partial Claim and Loss Mitigation Waterfall Webinar Series – a multi-session program designed to support mortgage industry professionals who service VA-guaranteed home loans. This series will enhance mortgage servicers’ understanding of VA program requirements and strengthen their ability to provide an exceptional home retention experience for Veterans and their families. Sessions 1 through 3 of The VA Partial Claim and Loss Mitigation Waterfall Webinar Series were conducted in June 2026. A recording of those sessions can be found below under "Webinar Recordings and Transcripts." Additional sessions covering the Claim Payment Process and Post Audits will be announced as policy and technology developments are finalized.
What You'll Gain
The instructor led webinar series provides mortgage servicers with a comprehensive understanding of the VA Home Loan Program Reform Act and the new requirements of the VA Partial Claim program as they take effect. Across the series, attendees will learn key program dates, become familiar with the VA Partial Claim program’s structure and components, and develop a clear understanding of the VA Loss Mitigation Waterfall—its purpose, its sequence, and how it supports borrower assistance. Together, these sessions offer a well-rounded foundation to help servicers confidently navigate VA’s updated home retention options.
How to Register:
This webinar series includes multiple sessions, and each session will be offered twice with identical content. You only need to attend one offering for each session. Select your preferred session date(s) from the schedule below and complete the registration form. After registering, you will receive a confirmation email with instructions for joining. Please note that attendance is limited to registered participants, so please complete your registration to secure your seat.
Session 1: VA Home Loan Program Reform Act and VA Partial Claim Program Overview
June 4, 2026, at 2:00 PM ET
June 15, 2026, at 10:00 AM ET
Session 2: VA Loss Mitigation Waterfall
June 9, 2026, at 2:00 PM ET
June 16, 2026, at 10:00 AM ET
Session 3: VA Partial Claim Qualifying Criteria, Terms, Servicer Advance, and Events
June 11, 2026, at 2:00 PM ET
June 17, 2026, at 10:00 AM ET
Session 4: VA Partial Claim Payment Process
Dates to be announced
Session 5: VA Partial Claim Post Audits
Dates to be announced
Webinar Recordings and Transcripts
Webinar recordings and transcripts will be published in this section as they become available.
VA Home Loan Program Reform Act and VA Partial Claim Program Overview
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VA Partial Claim Qualifying Criteria, Terms, Servicer Advance, and Events
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Resources:
VA Home Loans: The VA Home Loans webpage provides comprehensive information about the VA Home Loan program. Visitors can download the “VA Buyer’s Guide” and access additional tools and guidance for Veterans and industry partners.
KnowVA: Access the Lender’s and Servicer’s handbooks.
VA Circulars: Learn about updates or changes to the VA Home Loan program.
GovDelivery: Subscribe to receive email updates on VA Home Loan topics.
LGY Training: Explore available training for Veterans and industry partners or submit a request for new training development.
LGY Hub: Entry point to VA Loan Guaranty web applications, such as LGY Hub, Program Participant Management (PPM) portal, and Funding Fee Payment System (FFPS). Access public tools like the Guaranty Calculator or Condo Report.
VALERI: The VA Loan Electronic Reporting Interface (VALERI) is a web-based application that supports VA employees and servicers.
Contact Us: Connect to VA’s ServiceNow portal, where users can browse the self-service knowledge base or submit a ticket to get answers to your questions about the VA Home Loan program, or contact us by phone at (877) 827-3702 Monday – Friday, from 8:00 AM – 6:00 PM ET.
