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Get more information on the Veterans Benefits Banking Program
Get more information on the VA Anti-Harassment and Anti-Sexual Assault Policy

VA Home Loans

VALERI (VA Loan Electronic Reporting Interface) Guides and Templates

The following document may be modified and used for VA-guaranteed loans eligible for the VA Partial Claim secondary lien:

  • VA Partial Claim Note and Mortgage
    Updated 9/24/2021

The following documents are tools that can be utilized to report data on VA home loans in the VALERI application

  • VALERI Claims Bulk Upload Template
    Posted 7/30/2021

  • VALERI Events Bulk Upload Template
    Updated 5/31/2024

  • Claim Detail Results Report Job Aid
    Posted 12/6/2019

  • VALERI Servicer User Guide
    Posted 6/22/2023

  • VA Servicing Purchase (VASP) Servicer User Guide
    Posted 7/1/2024

  • Redemption Instructions
    Posted 3/20/2023

  • VALERI Servicer Manual M26-4
    Handbook M26-4 online
    Posted 4/10/2024

VA ServiceNow

VA has migrated all IT help desk and support services to the ServiceNow Customer Service Management (CSM) application. Registered users can submit a case, log in to view and respond to cases, and respond by email via their ID.Me/AccessVA account. Guest users can submit a case and respond by email.

If you experience any issues using this system, please submit cases directly in the ServiceNow guest portal.

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