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VALERI (VA Loan Electronic Reporting Interface) Guides and Templates
VA Home Loans
VALERI (VA Loan Electronic Reporting Interface) Guides and Templates
The following document may be modified and used for VA-guaranteed loans eligible for the VA Partial Claim secondary lien:
-
VA Partial Claim Note and Mortgage
Download
Updated 9/24/2021
The following documents are tools that can be utilized to report data on VA home loans in the VALERI application
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VALERI Claims Bulk Upload Template
Download
Posted 7/30/2021 -
VALERI Events Bulk Upload Template
Download
Updated 5/1/2025 -
Claim Detail Results Report Job Aid
Download
Posted 12/6/2019 -
VALERI Servicer User Guide
Download
Posted 6/22/2023 -
VA Servicing Purchase (VASP) Servicer User Guide
Download
Posted 7/1/2024 -
Redemption Instructions
Download
Posted 3/20/2023 -
VALERI Servicer Manual M26-4
Handbook M26-4 online
Posted 4/10/2024
VA ServiceNow
VA has migrated all IT help desk and support services to the ServiceNow Customer Service Management (CSM) application. Registered users can submit a case, log in to view and respond to cases, and respond by email via their ID.Me/AccessVA account. Guest users can submit a case and respond by email.
- Download the ServiceNow user guide
If you experience any issues using this system, please submit cases directly in the ServiceNow guest portal.
PDF Documents — To read PDF documents, you need a PDF viewer. Links to viewer software can be found at this link.
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- Download the VA Buyer's Guide
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U.S. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420
Last updated May 26, 2025