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Get more information on the Veterans Benefits Banking Program
Get more information on the VA Anti-Harassment and Anti-Sexual Assault Policy
 

VA Home Loans

VALERI (VA Loan Electronic Reporting Interface) Guides and Templates

The following document may be modified and used for VA-guaranteed loans eligible for the VA Partial Claim secondary lien:


  • VA Partial Claim Note and Mortgage
    Download
    Updated 9/24/2021

The following documents are tools that can be utilized to report data on VA home loans in the VALERI application


  • VALERI Claims Bulk Upload Template
    Download
    Posted 7/30/2021

  • VALERI Events Bulk Upload Template
    Download
    Updated 10/4/2022

  • Claim Detail Results Report Job Aid
    Download
    Posted 12/6/2019

  • VALERI Servicer User Guide
    Download
    Posted 6/22/2023

  • Redemption Instructions
    Download
    Posted 3/20/2023

  • VALERI Servicer Manual M26-4
    Handbook M26-4 online
    Posted 9/14/2015

  • Modification Comparision Chart
    Download
    Posted 9/10/2018

  • Valid OJOO Codes
    Download
    Posted 10/2/2014

VA ServiceNow

VA has migrated all IT help desk and support services to the ServiceNow Customer Service Management (CSM) application. Registered users can submit a case, log in to view and respond to cases, and respond by email via their ID.Me/AccessVA account. Guest users can submit a case and respond by email.

If you experience any issues using this system, please submit cases directly in the ServiceNow guest portal.


    PDF Documents — To read PDF documents, you need a PDF viewer. Links to viewer software can be found at this link.

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