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M29-1 Insurance Operations

Part 1 - Policy, Rules and Requirements
Part 2 - Accounts Procedures
Part 3 - Disability Insurance Claims Procedures
Part 4 - Medical Determination Procedures
Part 5 - Medical Underwriting Procedures
Part 6 - Insurance Death Claims Procedures
Part 7 - Insurance Quality Control Procedures
Part 8 - Records

Part 1. Policy, Rules and Requirements

Chapter 1 - Introduction
Chapter 2 - Premiums (Insurance and TDIP)
Chapter 3 - Lapse, Revival and Reinstatement of Insurance
Chapter 4 - Administrative Adjustments and Granting Additional Time for Payment of Premiums or Filing Applications
Chapter 5 - Dividends
Chapter 6 - Refunds
Chapter 7 - Renewal of Term Insurance
Chapter 8 - Loans
Chapter 9 - Lien, Loan, Finance, Internal Revenue Service and Service Department Indebtedness
Chapter 10 - Surrender for Cash or Reduced Paid-Up Insurance
Chapter 11 - Maturing Endowments
Chapter 12 - Miscellaneous
Chapter 13 - General Information Pertaining to Underwriting Actions
Chapter 14 - RH Insurance (38 U.S.C. 722(a))
Chapter 15 - ARH Insurance (38 U.S.C. 722(b))
Chapter 16 - Total Disability Income Provision (NSLI & USGLI)
Chapter 17 - Replacement or Reinstatement of Insurance Surrendered or Expired While in Active Service (38 U.S.C. 781)
Chapter 18 - Conversion
Chapter 19 - Change of Plan
Chapter 20 - Reinstatements - Insurance and Total Disability Income Provision
Chapter 21 - Exchange - RS Tow and K Term to Special Endowment at Age 96 Plan
Chapter 22 - Correction of Date of Birth
Chapter 23 - Reduction and Division
Chapter 24 - Change or Correction of Name
Chapter 25 - Miscellaneous Underwriting Actions
Chapter 26 - Beneficiary and Optional Settlement
Chapter 27 - Issuance of Replacement Policies and Riders
Chapter 28 - Cancellation, Fraud or Forfeiture
Chapter 29 - Total Permanent Disability (USGLI)
Chapter 30 - Reconstruction of Records (NSGL & USGLI)
Chapter 31 - Disability Benefits on National Service Life Insurance
Chapter 32 - Disability Benefits on United States Government
Chapter 33 - Disability Benefits on War Risk Insurance
Chapter 34 - Insurance Collections Policy

Part 2. Accounts Procedures

Chapter 1 - Billing
Chapter 2 - Posting
Chapter 3 - Lapse
Chapter 4 - Reinstatements Nonmedical
Chapter 5 - Renewal
Chapter 6 - Dividends
Chapter 7 - Refunds
Chapter 8 - Loans
Chapter 9 - Cash Surrenders
Chapter 10 - Matured Endowments
Chapter 11 - Liens
Chapter 12 - Other Indebtedness
Chapter 13 - Returned Mail
Chapter 14 - Liability Master Records
Chapter 15 - Beneficiary and Option Designations
Chapter 16 - File Maintenance
Chapter 17 - Rejects
Chapter 18 - Transaction History Lists
Chapter 19 - Limited Payment Life Accounts
Chapter 20 - Excess of Ten Pending Transactions
Chapter 21 - 1986 Schedule for Reconciliation of Unassociated Remittances and Excess-of-Ten Pending Transaction
Chapter 22 - Transfer of Records
Chapter 23 - Incompetent and Guardianship Cases
Chapter 24 - NSLI
Chapter 25 - Miscellaneous Transaction Control Lists (Run 824)
Chapter 26 - Semiannual Run 910
Chapter 27 - Correspondence
Chapter 28 - Administrative Adjustments
Chapter 29 - Allotment Accounts
Chapter 30 - 1986 DFB Processing Schedule
Chapter 31 - Section 724 Waiver Accounts
Chapter 32 - Employer Payroll Accounts
Chapter 33 - Automatic Surrender
Chapter 34 - Veterans Mortgage Life Insurance
Chapter 35 - Change or Correction of Name
Chapter 36 - Conversions
Chapter 37 - Change of Plan (Nonmedical)
Chapter 38 - Policy Issue, Issuance of Replacement Policies and TDIP Riders
Chapter 39 - Replacement of Modified Life Reduced at Ages 65 & 70

Part 3. Disability Insurance Claims Procedures

Chapter 1 - History and Jurisdiction
Chapter 2 - Preliminary Development of Claims
Chapter 3 - Development of Original Claims
Chapter 4 - Original Decisions - NSLI
Chapter 5 - Review Decisions - NSLI
Chapter 6 - Original Decisions - USGLI & WRTI
Chapter 7 - Waiver Diaries
Chapter 8 - Death Case Decisions - NSLI & USGLI
Chapter 9 - Fraud
Chapter 10 - Processing Appeals
Chapter 12 - Power of Attorney and Hearings
Chapter 13 - Extra Hazard Determinations

Part 4. Medical Determination Procedures

Chapter 1 - Service Disabled Veterans' Insurance (RH) Title 38 U.S.C. 722(a)
Chapter 2 - Total Disability Income Provision
Chapter 3 - Replacement of Expired Permanent and Term Insurance (Title 38 U.S.C. 781(a) and (b))
Chapter 4 - Medical Reinstatements
Chapter 5 - Change of Plan (Medical)
Chapter 6 - Cancellation, Fraud or Forfeiture
Chapter 7 - Appellate Procedures
Chapter 8 - Miscellaneous

Part 5. Medical Underwriting Procedures

Appendices
Appendix I Reference Table
Appendix II Normal Values of Laboratory Tests
Appendix III Eqvivalents - Albumin
Appendix IV Abbreviations and Symbols
Appendix V Glossary
Appendix VI Medical Terms - Word Construction
Chapter 1
Chapter 1 General Information
Chapter 2
Intro Medical Underwriting Procedures
Index Index of Medical Underwriting Procedures
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
Y

Part 6. Insurance Death Claims Procedures

Appendix B - Age of Majority
Chapter 1 - General
Chapter 2 - VA Form 29-368d, Report of Status for Settlement of Death Claims
Chapter 3 - Release of Letters and Related Forms to the Beneficiary
Chapter 4 - Processing Notices of Death other than Routine
Chapter 5 - Preparation of Award Document for Death Insurance Awards
Chapter 6 - Processing Uncollectible and Returned Checks
Chapter 7 - Taxation in Relation to Life Insurance Benefits
Chapter 8 - Date of Birth Discrepancies
Chapter 9 - Active XC-Accounts, Additional Insurance Pending
Chapter 10 - Processing Death Cases on Inactive Accounts
Chapter 11 - Inquiries on Death Cases
Chapter 12 - Pending Awards
Chapter 13 - General Information - Adjudication Procedures
Chapter 14 - Initiation of Claim for Insurance - Other than Routine Cases
Chapter 15 - Proof and Date of Death
Chapter 16 - Beneficiaries
Chapter 17 - Options
Chapter 18 - Assignments
Chapter 19 - Powers of Attorney
Chapter 20 - Determinations Relating to Homicide and Survivorship in Claims for Insurance
Chapter 21 - Contested Claims
Chapter 22 - Claim for Gratuitous Insurance (AN) as Amended by the NSLI Act of 1940
Chapter 23 - Gratuitous Insurance (ARH) - Granted under Title 38, U.S.C. 722(b)
Chapter 24 - Incompetency Determinations for Insurance Beneficiaries
Chapter 25 - Invitation to Claims for Disability Insurance Benefits After Death of Insured

Part 7. Insurance Quality Control Procedures

Chapter 1 - General
Chapter 2 - Accuracy
Chapter 3 - Timeliness
Chapter 4 - Systematic Analyses
Table of Contents

Part 8 - Records

Chapter 1 - Introduction
Chapter 2 - Protection of Insurance Records
Chapter 3 - Filing System for Insurance Folders
Chapter 4 - Requisition, Charged-out and No Record Folders
Chapter 5 - Retirement and Recall of Inactive Insurance Folders
Memorandum - Insurance Awards Unit SQC Program