Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.
eBenefits Access Your VA & DoDo Benefits 24-7

Web Automated Reference Material System

M27-1 Benefits Assistance Service Procedures



Part I. VBA Public Contact and Direct Services

Changes: 9/17/12 10/2/14 08/2/16

Part II. VBA Outreach

Changes: 9/17/12 

Part III. VBA Web Communications

Subpart i. Web Services

Changes: 9/17/127/6/16 

Subpart ii. Social Media Services

Changes: 9/17/12 

Part IV. Quality and Training

Changes: 9/17/12 7/16/14