VBA's Transformation Plan
VBA is responding to the significant expansion in the scope and complexity of its mission. While VA completed a record-breaking 1 million claims per year over the past three years, the number of claims received continues to exceed the number processed and the backlog of claims has grown.
In response, VA is implementing a comprehensive Transformation plan—a series of people, process and technology initiatives—to increase productivity and accuracy of disability claims processing. Once the Transformation is fully implemented, VA expects to systematically reduce the backlog and reach its 2015 goal - to eliminate the claims backlog and process all claims within 125 days with 98 percent accuracy.
There are currently 3.9 million Veterans receiving disability benefits from VA. In the past four years, VA has added more than 940,000 Veterans to the VA compensation rolls, more than the active duty Army and Navy combined. In fiscal year 2012, VA delivered $54 billion in compensation and pension benefits.
• Fully Developed Claims (FDC)
• Veterans Benefits Management System (VBMS)
• Acceptable Clinical Evidence (ACE)
• Segmented Lanes
Read Under Secretary Allison Hickey's March 2013 SVAC Testimony:
A Review of VA's Transformation Efforts (PDF).
Read Under Secretary Allison Hickey's March 2013 HVAC Testimony:
Focusing on People, A Review of VA’s Plans for Employee Training, Accountability, and Workload Management to Improve Disability Claims Processing (PDF).
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Transformation
Strategy
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Department of Veterans Affairs Strategic Plan (PDF) to eliminate the Compensation claims backlog.
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VBA’s Transformation roll-out is a sweeping, multi-faceted, major change in benefits delivery.
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Our End State will eliminate the backlog while raising quality standards.
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 eBenefits
 VA Hiring
 Filing an FDC
 Special Adaptive Housing
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Hot Topics
Get Your Claim
Processed Quicker
The Fully Developed Claims (FDC) Program is the fastest way of getting your compensation or pension claim processed. Participation in the FDC Program allows for faster claims processing while preserving great quality of service and your right to appeal a decision.
Access Information
& File Claims Online
eBenefits is a joint VA/DoD web portal that provides resources and self-service capabilities to Veterans, Service members, and their families to research, access and manage their VA and military benefits and personal information. eBenefits uses secure credentials to allow access to personal information and gives users the ability to perform numerous self-service functions.
Connect with VBA
Engage with VBA on Transformation through a variety of social media tools:
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