"VA is in an era of unprecedented production and unprecedented demand, and our Transformation Plan is critical to achieving our goals."
—Allison A. Hickey, Under Secretary for Benefits, VA
Check Your Claims Status Online!
View your compensation or pension claim status in eBenefits and find out what we have done with your claim and where it is in the claims process.
VA has established the Veterans Claims Intake Program (VCIP) to implement and optimize digitization and electronic intake for Veterans' claims material.
In the face of dramatically increasing workloads, a growing inventory, and a backlog that affects Veterans of all eras – and both first-time filers and Veterans coming back to VA for a supplementary claim – the Veterans Benefits Administration must deliver first-rate, timely benefits and services, faster and more effectively than ever before.
To achieve our goals for improving the delivery of benefits to Veterans, we have built an aggressive Transformation Plan that includes initiatives to re-train and reorganize our people, streamline our business processes, and build and implement new technology solutions to eliminate the claims backlog and process all claims faster and at a higher quality.
In 2010, VA Secretary Shinseki made a decision that any claim in the inventory that was older than 125 days would be considered part of the backlog of claims. VBA built our Transformation Plan around the goal that in 2015 the backlog will be eliminated and we will process all claims in 125 days at 98 percent accuracy.
Stay in the know about the Transformation Plan. Here you can find news, information, and links to help you understand how VA is transforming to better assist Veterans, Servicemembers, their families and survivors.
Veterans Crisis Line:
1-800-273-8255 (Press 1)
U.S. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420
Last updated April 25, 2014.