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Roanoke Regional Benefit Office

Services Offered by the Roanoke Regional Benefit Office

VA’s Roanoke Regional Benefit Office (RO) administers a variety of services, including Compensation, Education, Insurance, Loan Guaranty, Pension, and Vocational Rehabilitation and Employment for Veterans, Servicemembers, their families and survivors in Virginia and the District of Columbia. We offer the following additional services:

  • Counseling about eligibility for VA benefits and how to apply
  • Information about VA health care and memorial benefits
  • Outreach to Veterans, including those who are homeless or at risk for homelessness and older, minority, and women Veterans
  • Public affairs
  • Assistance with applying for Specially Adapted Housing grants
  • Administration of VA’s Home Loan Guaranty program for Virginia, West Virginia, Maryland, Kentucky, and the District of Columbia

Visit Explore VA for an overview of VA’s benefits and services and for links to detailed eligibility and application information.

More About the Roanoke Regional Benefit Office

Operating VA’s Home Loan Guaranty Program for Veterans

The Roanoke RO is one of eight VA regional loan centers (RLCs) administering VA’s Home Loan Guaranty program, which helps Veterans obtain mortgage loans from private lenders by guaranteeing a portion of the loan against loss. This program can also prevent Veterans from losing their homes during temporary financial difficulties. We serve Veterans in Virginia, West Virginia, Maryland, Kentucky, and the District of Columbia. We also assist with delinquent VA loans on a nationwide basis.

Working with the U.S. Department of Defense on Integrated Disability Evaluation System

Roanoke RO is actively engaged in the Integrated Disability Evaluation System (IDES), a joint program with the Department of Defense (DOD) to improve the disability rating process. The program aims to create a single disability exam conducted to VA standards and used by both VA and DOD, develop a single disability rating completed by VA that is binding on both departments, and provide payments of VA benefits within 30 days of a Servicemember’s separation from service. Roanoke has four operational sites—Fort Eustis, Fort Lee, Langley Air Force Base, and Portsmouth Naval Medical Center.

Reaching Transitioning Servicemembers and Veterans Who Are Homeless

Roanoke RO is proactively reaching transitioning Servicemembers through our Transition Assistance and Disability Transition Assistance Program briefings in the Tidewater area of Virginia. On average, employees conduct 24 VA benefit briefings each month. Our full-time Homeless Veteran Outreach Coordinator also continues to work closely with Veterans who are homeless, Veterans Health Administration employees, and with shelters to provide services that lead to housing permanency.

Enhancing VA’s Customer Service with the National Call Center

The Roanoke RO houses one of nine VA National Call Centers, which centralizes phone inquiries and allows employees to focus on serving Veterans. The number to call is 1-800-827-1000.