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Phoenix Regional Benefit Office

Services Offered by the Phoenix Regional Benefit Office

VA’s Phoenix Regional Benefit Office (RO) administers a variety of services, including Compensation, Education, Insurance, Loan Guaranty, Pension, and Vocational Rehabilitation and Employment for Veterans, Servicemembers, their families and survivors in Arizona. We offer the following additional services:

  • Counseling about eligibility for VA benefits and how to apply
  • Information about VA health care and memorial benefits
  • Outreach to Veterans, including those who are homeless or at risk for homelessness and older, minority, and women Veterans
  • Public affairs
  • Administration of VA’s Loan Guaranty program for Arizona, California, Nevada, and New Mexico

Visit Explore VA for an overview of VA’s benefits and services and for links to detailed eligibility and application information.

More About the Phoenix Regional Benefit Office

Operating VA’s Home Loan Guaranty Program for Veterans in Four States

The Phoenix RO is one of eight VA regional loan centers (RLCs) administering VA’s Loan Guaranty program, which helps Veterans obtain mortgage loans from private lenders by guaranteeing a portion of the loan against loss. This program can also prevent Veterans from losing their homes during temporary financial difficulties. We serve Veterans in these four states: Arizona, California, Nevada, and New Mexico. We also assist with delinquent VA loans on a nationwide basis.

Ending and Preventing Homelessness Among Veterans

The Phoenix RO actively supports the national and VA goal of ending homelessness among Veterans by the end of 2015. As part of the Project Homeless Connect, a coordinator operates monthly, one-day events in both Phoenix and Tucson that offer services to those experiencing chronic homelessness. The Homeless Veterans Coordinator also visits the Central Arizona Shelter Service on a weekly basis to reach and serve Veterans without a safe, stable place to call home. In addition, the coordinator regularly visits individual shelters across the state to provide VA benefit information and claims assistance.

Helping Our Newest Veterans Get the Help They May Have Earned

The Phoenix RO also actively supports VA’s mission to provide outstanding service to our newest Veteran population: Operation Enduring Freedom (OEF)/Operation Iraqi Freedom (OIF)/Operation New Dawn (OND) Veterans. On the first and third Wednesday of every month, the RO sends two experienced employees to the Phoenix VA Medical Center to brief and assist these Veterans with the claims process. RO employees provide individual claims assistance in a private, safe environment. Attendees are also encouraged to frequent recurring sessions for information about the status of their claims or to ask questions about VA benefits.

Enhancing VA’s Customer Service with the National Call Center

The Phoenix RO houses one of nine VA National Call Centers, which centralizes phone inquiries and allows employees to focus on serving Veterans. The number to call is 1-800-827-1000.