United States Department of Veterans Affairs

Phoenix Regional Office, National Call Center

Hours of Operation: Monday through Friday 7:00 AM – 7:00 PM 

Toll Free Number: 1-800-827-1000

Computer Room Depicting - Call Center 2  The National Call Center was established to centralize toll-free phone activity for VA’s general Veterans Benefits Information Line (800-827-1000). NCC agents provide information about the full range of federal veterans benefits (Compensation and Pension, Education, Vocational Rehabilitation and Employment, Home Loans, and Insurance Benefits).
   
Call Center Representatives Decpicting - Call Center 1  Our telephone representatives also perform claim-related processes such as change of address, direct deposits, VA forms, and can also explain the claim process and its requirements.