About the Philadelphia Regional Office
The Philadelphia Regional Office is one of the largest Veterans Benefits Administration (VBA) field stations, providing the full range of VA benefits and services to more than 903,349 Veterans residing in the eastern 40-counties of Pennsylvania, the 7-southern counties of New Jersey, and the State of Delaware. In addition, our Pension Management Center serves constituents residing in the 19-eastern states of the United States, Puerto Rico, and all foreign countries with the exception of Central and South America. During Fiscal Year 2012, the Regional Office disbursed over $4.1 billion in Compensation and Pension benefits. Also, the Regional Office remotely manages VBA activities in Wilmington.
The U.S. Department of Veterans Affairs has several programs and offices co-located with our office. Located together under one roof are a Regional Office, the Insurance Center, an Information Technology Center (ITC), the Memorial Service Network Region 1 office of the National Cemetery Administration, and VBA Eastern Area Office.
Veterans Service Center - Philadelphia
The Veterans Service Center administers the Compensation Program for Veterans and their dependents in eastern Pennsylvania and southern New Jersey. In addition, the division is responsible for determining eligibility for certain benefits and services provided by Insurance, Vocational Rehabilitation, the Veterans Health Administration, and the National Cemetery Administration.
Veterans Service Center - Wilmington
The Veterans Service Center administers the Compensation Program for Veterans and their dependents in the three counties of Delaware. In addition, the division is responsible for determining eligibility for certain benefits and services provided by Insurance, Vocational Rehabilitation, the Veterans Health Administration, and the National Cemetery Administration.
Vocational Rehabilitation & Employment
The Vocational Rehabilitation and Employment (VR&E) program helps Veterans with service-connected disabilities by offering services and assistance in preparing for finding, and keeping suitable employment. For Veterans with serious service-connected disabilities, VA also offers a program of services to improve their ability to live as independently as possible.
Offices in Philadelphia, Wilkes-Barre (VAMC), Allentown (VAOPC), and Harrisburg serve the eastern 40 counties of Pennsylvania. The Philadelphia VR&E Division also remotely manages VR&E operations for the State of Delaware. In addition, the Philadelphia RO provides space for the Commonwealth of Pennsylvania: Department of Labor and the Office of Vocational Rehabilitation.
Pension Management Center
Philadelphia’s Pension Management Center (PMC) is one of three PMCs, and it is the largest division in the Regional Office. The PMC is responsible for the processing of two needs-based pension programs and survivor benefit programs administered by VBA. The Philadelphia PMC has jurisdiction over the 19 eastern states, Puerto Rico and foreign countries with the exception of Central and South America.
The PMC determines initial entitlement to pension and whether the pension recipient’s benefit should continue unchanged or whether it should be adjusted or terminated. The PMC processes annual Eligibility Verification Reports, which detail the household income of pension recipients. Pension recipients are also eligible to submit unreimbursed medical expenses incurred throughout the year. These expenses can be used to reduce countable income and increase the amount of benefit received from VBA. Throughout the year, the PMC also processes cases identified through 10 computer-match programs used to assess the integrity of information provided by pension recipients. The largest include information matches with the databases of the Social Security Administration, Internal Revenue Service (Income Verification), Railroad Retirement and Civil Service Retirement and two prison match programs.
Pension Management Centers use the Virtual VA system to electronically capture and store processed work in a paperless claim folder called the E-folder. All regional offices and service organizations have access to the Virtual VA system and, as such, have the ability to view records processed by the PMCs.
National Pension Call Center
The Philadelphia PMC also includes the National Pension Call Center (NPCC). This call center handles all of the telephone inquiries related to the above benefits for Veterans and other claimants not only in the Philadelphia PMC jurisdiction but also for those in the Milwaukee and St. Paul PMC jurisdictions. You may call the NPCC toll-free at 1-877-294-6380. Representatives are available from 8:00 AM to 4:30 PM (Eastern time), Monday - Friday.
National Call Center
The Philadelphia Regional Office and Insurance Center was one of eight offices selected to build a National Call Center for the Veterans Benefits Administration’s toll free number. The National Call Center was established to centralize nationwide toll-free activity for Veterans and their dependents. The National Call Center began taking calls in December 2007. The Philadelphia office alone answers an average of 3,125 calls per day.
Assistance available from our toll-free number includes a full range of Veterans benefits programs including compensation, pension, education, vocational rehabilitation, home loan, and insurance benefits. Our Legal Administrative Specialists also perform duties such as change of addresses and direct deposit, assistance with VA forms, and individual guidance with the claim process.
The National Call center can be reached at 1-800-827-1000 between the hours of 7am and 7pm Eastern Standard Time.
The Support Services Division provides mailroom, publications, facilities management, and financial services to the Regional Office, the Insurance Center, the Information Technology Center, and the Wilmington Regional Office. It also provides the Committee on Waivers and Compromises for the Regional Offices in the 19 states on the eastern seaboard.