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Manila Regional Benefit Office

Meet Our Leadership Team

 

Mary Souza

Mary Souza
Acting Station Director

Ms. Mary Souza was selected as the Assistant Director of the U.S. Department of Veterans Affairs (USDVA) Manila Regional Office and Outpatient Clinic, effective June 2015. Ms. Souza shares responsibility for the effective and efficient direction, control, and operation of medical and non-medical benefits administered by the USDVA for Veterans, dependents, and their survivors residing in the Philippines. These benefits include disability compensation, pension, education, vocational rehabilitation and the Filipino Veterans Equity Compensation (FVEC) program.

Prior to her current position, Ms. Souza served as the Executive Management Officer of the Department of Veterans Affairs Western Area Office from January 2014. She served as the primary advisor to the Area Director and the Area management staff in all aspects of quality and performance activities. She emphasized priorities established by the Secretary of the Department of Veterans Affairs and the Under Secretary for Benefits by providing expert guidance and direction to Area Regional Offices in order to achieve optimum performance in all program areas.

Ms. Souza began her career with the Veterans Benefits Administration in 1998 with the Portland VA Regional Office as a Veterans Claims Examiner. Her VA career has centered primarily in the Compensation and Pension business line where she assumed positions of increasing responsibility including Rating Specialist, Fiduciary and Field Examiner Supervisor, and Supervisory Veterans Service Representative (Coach). She has had the additional responsibilities as the Regional Office’s Women Veterans Coordinator, Military Outreach Specialist, Casualty Assistance Officer, Public Affairs Officer and Privacy Officer.

Ms. Souza currently resides with her husband, David, and their daughters, Elizabeth and Ashlee, in Makati City, Philippines.


 

Vicki Randall

Vicki Randall
Clinic Manager

Vicki Randall became the Clinic Manager of the VHA Outpatient Clinic in Manila, Philippines on July 15, 2012. Ms. Randall began her VA career in January 2000.

Prior to her appointment in Manila, Ms. Randall served as the Health Systems Specialist to the Chief of Staff at the Oklahoma City VA Medical Center from July 2005 to July 2012. In 2010, the Medical Center Director expanded her duties and detailed Ms. Randall to serve as a contract liaison between VISN, local contracting staff and medical center leadership. She was responsible for analyzing requests for medical center contracts, leases, services, supplies, contract nursing homes, and community based outpatient clinics. Additional responsibilities included the transition of contracts to FTE and she identified opportunities to reduce cost of emergency equipment purchases, services and repairs. From January 2000 to July 2005, she served as the Education Coordinator where she developed the first education program for the Oklahoma City VA Medical Center. She chaired the VISN 16 Education Committee, assisted in the development of the Emerging VA Leadership Program (EVAL), the Leadership Development Institute (LDI) and VISN 16 Cornerstone Supervisory Training programs. She has chaired numerous local, regional and national committees. She has led multiple special projects, served as Acting Chief Logistics Officer, Acting Associate Director and Acting Medical Center Director.

Prior to joining the VA, she served as Director of Academic and Student Services at the University of Oklahoma Health Sciences Center.

Ms. Randall earned a Bachelor of Science in Health Services Administration from Oklahoma City University and a Master's in Education in Adult and Higher Education Administration from the University of Oklahoma.

Ms. Randall is married, has three children and five grandchildren. She resides with her husband Rick in Makati City, Philippines.


Christian Mejia

Christian Mejia
Support Services Division Chief

Christian Mejia reported to the Manila Regional Office & Outpatient Clinic as Chief of the Support Services Division (SSD) on January 23, 2017. He serves as the station’s Chief of Finance, Administration, Logistics, and Facilities Support for VBA and VHA operations.

Prior to his current position, Mr. Mejia served as a Systems and Procedures Analyst in the Office of Resource Management at VA Central Office. In this position, he provided financial policy assistance and program oversight at various levels of the organization. Mr. Mejia managed the VBA-wide travel card and travel policy programs, and provided assistance to quality assurance teams during VBA site visits. Christian’s other responsibilities included assisting with VBA’s effort to reduce improper payments in compliance with the Improper Payments Elimination and Recovery Act (IPERA), assisting with the VBA-wide purchase card program, and serving as a Subject Matter Expert in VA-wide financial policy rewrite workgroups.

Mr. Mejia began his career with the Veterans Benefits Administration in 2006 with the Seattle Regional Office, and held positions in Finance and Accounting before becoming an Administrative Officer. In this position, he supported financial policy and process implementation and oversight. Christian managed multiple programs and projects at the RO including local implementation of financial systems, administrative systems, and minor construction and space layout projects.

Mr. Mejia is a graduate of the 2011 VBA Leadership Enhancement and Development (LEAD) Program, and has completed the VHA VISN 20 Supervisory Skills Training Program. He holds a Bachelors Degree in Finance from Seattle University and is currently pursuing his Masters Degree in Public Administration. In his free time, Christian enjoys traveling with his wife and two kids, and staying active in the local Brazilian Jiu-Jitsu community.



Glenda Taylor

Glenda Taylor
Acting VSC Manager

Ms. Glenda Taylor is currently serving as Acting Veterans Service Center Manager, U.S. Department of Veterans Affairs (USDVA) Manila Regional Office and Outpatient Clinic, effective January 2017. Ms. Taylor serves as an American Officer at the United States Embassy in Manila. As the Acting Veterans Service Center Manager, she is responsible for the oversight and operations of all benefits administered by USDVA for Veterans, dependents, and their survivors living in the Philippines, which include disability compensation, pension, dependency and indemnity compensation (DIC), death pension, Filipino Veterans Equity Compensation (FVEC) program, education, and fiduciary program. 

Prior to her current position, Ms. Taylor served as the Acting Assistant Veterans Service Center Manager and Coach at the Manila Regional Office from June 2012 through January 2017.

Glenda began her federal government career in April 1987 as a Personnel Clerk in Human Resources at the VA Medical Canter, New Orleans, Louisiana. In January 1991 she was promoted to a Management Assistant in the Adjudication Division at the New Orleans Regional Office. Ms. Taylor has worked in various positions in the Regional Office to include Veterans Claims Examiner, Veterans Benefits Counselor, Rating Specialist, and a Coach. She has also worked as a Management Analyst in the Data Management Office (DMO) VA Central Office, Quality Assurance Supervisor for the Compensation and Pension Examination Program, VHA Central Office, out based in Nashville, Tennessee and a Consultant for the VA Central Office Systematic Technical Accuracy Review (STAR) staff.

Mrs. Taylor attended Northeast Louisiana University in Monroe, LA majoring in Business Administration. Ms. Taylor currently resides with her husband, David in Makati City, Philippines. She enjoys watching basketball, fishing and traveling.