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Honolulu Regional Benefit Office

Meet Our Leadership Team


Tracey Betts

Director: Tracey Betts

Tracey Betts was appointed Director of the Honolulu Regional Office (RO) in March 2009. As the Director of the Honolulu RO, she is responsible for directing the delivery of VA benefits to approximately 129,200 Veterans and their beneficiaries who reside in highly rural and remote locations throughout Hawaii, Guam, American Samoa, and the Commonwealth of the Northern Mariana Islands (Saipan, Tinian, and Rota) With a budget of $8.7 million, Ms. Betts leads a team that provides outreach to Veterans, Servicemembers, their families and survivors in a 4.6 million-mile geographic area.

Ms. Betts has more than 28 years of experience in the Veterans Benefits Administration, having worked at both the field and headquarters levels. She began her career in 1983, as a clerk typist at the Houston RO, and later transitioned to VA Central Office as a Systems and Procedures Analyst with the Office of Financial Management, crafting financial policy. She has served as the Assistant Director of both the Manila and Waco ROs prior to her appointment as the Director in Hawaii. Ms. Betts has served as a mentor for the Presidential Management Fellows program.

Ms. Betts is a graduate of the 2011 Senior Executive Development program and the Federal Executive Institute, Leadership of Democratic Society 361. She is an alumnus of the Leadership VA Class of 2009.

George Stevens

Vocational Rehabilitation and Employment Officer: George Stevens

George Stevens was appointed to this position in June 2012. The Honolulu VR&E Program works with Veterans, Servicemembers, their families and survivors in the Honolulu RO service area.

Mr. Stevens began his VA career in 2007, as a Vocational Rehabilitation Technician at the Los Angeles Regional Office and was promoted to a Vocational Rehabilitation Counselor in January 2009.

Mr. Stevens is responsible for the oversight of Vocational Rehabilitation Counselors providing services for Servicemembers participating in the Integrated Disability Evaluation System (IDES) program and Veterans and their families participating in the VetSuccess on Campus (VSOC) program. The IDES program assists transitioning Servicemembers with vocational rehabilitation services during their transition from active duty military, and the VSOC program provides Servicemembers, Veterans, and their families with support in pursuit of education.

Mr. Stevens earned a Master of Divinity in 1983 and a master’s degree in Rehabilitation Counseling in 2008. He is a graduate of the VBA Leadership Enhancement and Development program, class of 2011, and the VRE Managerial Enhancement Program, class of 2011.

Donovan W. Thompson

Veterans Service Center Manager: Donovan W. Thompson

Donovan Thompson was appointed to this position in August 2012. He administers VA’s benefits and services for the Veterans, Servicemembers, their families and survivors in the Honolulu RO service area.

Mr. Thompson began his VA career in 2006, at the Columbia RO, where he worked as a Veterans Service Representative (VSR). During his tenure at the Columbia Regional Office, Mr. Thompson held the positions of a Management Analyst for the National Call Center and an Assistant Coach for VA Education benefits. Mr. Thompson relocated to the Salt Lake City RO in May 2011 and served as the Division Chief for the National Call Center and National IRIS Response Center.

Mr. Thompson successfully completed VA’s Leadership Coaching program. He holds a bachelor’s degree in Criminal Justice and a minor in Sociology from Charleston Southern University in Charleston, S.C., where he graduated with honors.

Raymond Chang

Home Loan Guaranty Officer: Raymond Chang

Raymond Chang was appointed to this position in January 2012. The Honolulu RO Home Loan Guaranty program provides assistance to Veterans, Servicemembers, their families and survivors with home purchases, construction, and loan refinancing; the Native American Direct Loan program; and Specially Adapted Housing grants to Veterans who reside in the Honolulu RO service area.

Mr. Chang has more than 26 years with the Honolulu RO. He was hired as a Staff Appraiser in 1986 and was promoted to Senior Appraiser/Special Adapted Housing Agent. Prior to working with VA, he was an Appraiser for Hawaii and for Honolulu city and county.

Mr. Chang graduated from the University of Hawaii in 1977 with a Bachelor of Science degree.