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Hartford Regional Benefit Office

Meet Our Leadership Team


Will Streitberger 

Hartford Regional Office Director: William (Will) Streitberger

William (Will) Streitberger was appointed Director of the Hartford Regional Office in December 2013. As Director, William is responsible for administering roughly $25,000,000 per month in compensation and pension benefits to approximately 23,420 veterans and their dependents living in the state of Connecticut. He is also responsible for providing Vocational Rehabilitation Services, placement assistance and Independent Living Services to the disabled Veteran population of Connecticut.

Prior to Will’s appointment as Director of the Hartford Regional Office, he served as the Deputy Director of the Veterans Benefits Administration (VBA) Operations Center in the Office of Field Operations. He was responsible for leading the business-operating model to support the implementation and sustainment of VBA Transformation Initiatives effecting People, Process, and Technology business processes and policy, and training in support of the Agency Priority Goals (APGs) to increase operational efficiency and productivity, improve quality, expand stakeholder access to benefits and services, and eliminate Veteran homelessness.

Contact the Director at


Jessica Maki 

Veterans Service Center Manager: Jessica Maki

Jessica Maki was appointed to this position in July 2012. She is responsible for the overall management of Compensation and Pension benefits and services to Veterans, Servicemembers, their families and dependents in Connecticut. Ms. Maki began her VA career in Washington, D.C., as a Management Analyst with the Vocational Rehabilitation and Employment Service.


Vocational Rehabilitation and Employment Officer:  James M. Lester

James M. Lester was appointed to this position in March of 2016.  He is responsible for the overall management of the Vocational Rehabilitation and Employment Program, which provides a multitude of benefits and services to Veterans, Service Members, their families, and dependents throughout the state of Connecticut.  Mr. Lester began his VA career working in the Compensation and Pension Program, elevating through several positions and came to Hartford after a recent position on the Central Office STAR and Site Survey Team.  He has been involved in many pilots, workgroups, and innovations throughout different government agencies, colleges, universities, and community organizations.  James has completed multiple certifications and leadership programs and has served on advisories, committees, and councils with dozens of organizations and agencies.  His ability to lead and make executive resolutions is noticed in the community, as he has been asked to serve on several board of directors and as oversight on major projects and organizations at local, state, and national levels.