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Fort Harrison Regional Benefit Office

Meet Our Leadership Team


Loren Miller

Director: Loren Miller

Loren Miller was appointed Director of the Fort Harrison Regional Office on May 22, 2015. He also serves as Director of the Salt Lake City, Utah Regional Office. He is responsible for administering benefits and services to 101,000 Montana Veterans and their families. Prior to this appointment, he was the Director of the Lincoln, Nebraska VA Regional Office from August 2008 to May 2015.

Karl Pfanzelter

Assistant Director: Karl Pfanzelter

Karl Pfanzelter was appointed to this position in April 2012. He also serves as the Assistant Director of the Anchorage and Fort Harrison ROs. Before that, he was the Veterans Service Center Manager at the Winston-Salem RO.

Aaron Pugh

Vocational Rehabilitation and Employment (VR&E) Officer: Aaron Pugh

Mr. Pugh was appointed to this position in September 2009. He provides direction and oversight in the administration of all VR&E benefits for Montana’s Veterans. Prior to this appointment, he was Vocational Rehabilitation Counselor in the Denver, Sioux Falls, and Phoenix ROs, providing service delivery in all aspects of Vocational Rehabilitation.

Koryn Arnold

Veterans Service Center Manager (VSCM): Koryn Arnold

Koryn Arnold was selected for this position in July 2004. She manages day-to-day operations of the Veterans Service Center, supervising the processing of benefits for Montana Veterans. She oversees more than 50 claims processors who process about $21.7 million in monthly benefits to Montana Veterans and family members.