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Atlanta Regional Benefit Office

Atlanta Regional Loan Center Services

VA’s Atlanta Regional Benefit Office (RO) administers a variety of benefits and services, including Compensation, Education, Loan Guaranty, Pension, and Vocational Rehabilitation and Employment for Veterans, Servicemembers, their families and survivors in Georgia. We offer the following additional services:

  • Counseling about eligibility for VA benefits and how to apply
  • Information about VA health care and memorial benefits
  • Outreach to Veterans, including those who are homeless or at risk for homelessness and older, minority, and women Veterans
  • Public affairs
  • Assistance with applying for Specially Adapted Housing grants
  • Administration of Education benefits for Georgia, North Carolina, Puerto Rico, and the Virgin Islands
  • Administration of VA’s Home Loan Guaranty program for Georgia, Tennessee, North Carolina, and South Carolina

Visit Explore VA for an overview of VA’s benefits and services and for links to detailed eligibility and application information.

More About the Atlanta Regional Benefit Office

Operating VA’s Home Loan Guaranty Program for Veterans

The Atlanta RO is one of eight VA regional loan centers (RLCs) administering VA’s Home Loan Guaranty program, which helps Veterans obtain mortgage loans from private lenders by guaranteeing a portion of the loan against loss. This program can also prevent Veterans from losing their homes during temporary financial difficulties. We serve Veterans in Georgia, Tennessee, North Carolina, and South Carolina. We also assist with delinquent VA loans on a nationwide basis.

Working with the U.S. Department of Defense on Integrated Disability Evaluation System

Atlanta RO is actively engaged in the Integrated Disability Evaluation System (IDES), a joint program with the Department of Defense (DOD) to improve the disability rating process. The program aims to create a single disability exam conducted to VA standards and used by both VA and DOD, develop a single disability rating completed by VA that is binding on both departments, and provide payments of VA benefits within 30 days of a Servicemember’s separation from service. Atlanta has operational sites at Fort Stewart, Fort Benning, Fort Gordon, Moody Air Force Base, and Robins Air Force Base.

Assisting Service-Disabled Veterans Throughout Georgia

Atlanta RO’s Vocational Rehabilitation and Employment (VR&E) program provides one-on-one employment counseling and related support to roughly 4,000 Georgia Veterans and Servicemembers with service-connected disabilities. VR&E offices are in Decatur, Augusta VA Medical Center, uptown in Augusta, Columbus, Savannah Primary Care Clinic, and Tifton. Coming Home to Work counselors are present at Fort Benning, Fort Gordon, and Fort Stewart.

Enhancing VA’s Customer Service with the National Call Center

The Atlanta RO houses the VA National Eligibility Call Center which handles phone inquiries regarding loan guaranty benefits and allows employees to focus on serving Veterans. The number to call is 1-888-768-2132.

Processing GI Bill Benefits

The Atlanta RO is one of four regional processing centers nationwide that process education claims. The other processing centers are in Buffalo, NY; Muskogee, OK; and St. Louis, MO.