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M21-4 Manpower Control and Utilization in Adjudication Divisions


	Updated
Introduction	11/30/95
Chapter 1 - Overview	5/20/08
Chapter 2 - Workflow Management	6/15/10
Chapter 3 - Quality Assurance	6/29/07
Chapter 4 - Claims and Appeals Processing Timelines	5/20/08
Chapter 5 - Systematic Analyses of Operations (SAO)	2/01/11
Appendix A - Glossary of Terms and Definitions	9/10/92
Appendix B - Reserved
Appendix C - End Product Codes and Work-Rate Standards for Quantitative Measurements	10/3/96

Changes

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