|
VBA’s Transformation is a game-changer in how we serve our Veterans, Servicemembers, their families and survivors; engage with our employees; and partner with our Stakeholders. We are working hard to gain the renewed trust and confidence of our Veterans. By the end of 2015, VBA will have successfully accomplished our Transformation.
VA will process all claims in less than 125 days with 98 percent quality. Servicemembers and Veterans will file claims electronically through eBenefits. Status of claims will be available on the eBenefits website with clients electronically notified by email, if they desire, about the progress of their claim or benefit. VA will receive and process award letters and benefit payments electronically. Veteran Service Organizations (VSO), physicians and private attorneys will be able to represent their clients electronically through the Stakeholder Enterprise Portal (SEP).
VBA’s work force will review, process and approve disability, pension, fiduciary, education, vocational rehabilitation, home loans and insurance claims electronically. VBA’s employees will receive work assignments systematically using Veterans Benefits Management System (VBMS) Work Management. They will evaluate disability claims using electronic information provided through Integrated Electronic Health Records (iEHR), electronic Disability Benefits questionnaires (DBQs), and telehealth records. Cross-functional teams will receive work in a priority sequence. The goal is to ensure the employee, with the right expertise, receives and completes the work efficiently and with maximum accuracy.
VBA’s Transformation Plan and the implementation of initiatives is critical to VBA’s success in improving the timeliness and accuracy of the disability claims process. VBA will continue to vigorously pursue business process and technology-centered improvements designed to eliminate the disability claims backlog and achieve the goal of processing all claims within 125 days with 98 percent quality by the end of 2015.
| |
|
|
|
|
|
| |
VBA's Transformation is a response to the significant expansion in the scope and complexity of its mission.
|
|
The Veterans Benefits Administration (VBA) Transformation Strategy will enable VBA to meet VA Agency Priority Goals (APGs).
|
|
VBA’s Transformation roll-out will be a sweeping, multi-faceted, major change in benefits delivery.
|
|
Hot Topics
Get Your Claim
Processed Quicker
The Fully Developed Claims (FDC) Program is the fastest way of getting your compensation or pension claim processed. Participation in the FDC Program allows for faster claims processing while preserving great quality of service and your right to appeal a decision.
Access Information & File Claims Online
eBenefits is a joint VA/DoD web portal that provides resources and self-service capabilities to Veterans, Service members, and their families to research, access and manage their VA and military benefits and personal information.
eBenefits uses secure credentials to allow access to personal information and gives users the ability to perform numerous self-service functions.
Connect with VBA
Engage with VBA on Transformation through a variety of social media tools:
|
